Software/it support analyst Work, Jobs in Burscough, Lan (with Salaries)

Service Desk 1st Line IT Analyst
Amey Ltd —Liverpool
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
17h
IT Service Desk Analyst
M Group —Bootle
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
1d
Software/IT Support Analyst
Magic Square Technologies —Lytham St. Annes
- £27,500 - £43,000 a year
- Microsoft Powerpoint
- Engineering
- System design
IT Business Analyst
SunbeltRentals —Birchwood
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Agile
- Annual leave
Quick apply
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Information Security Analyst
Swissport International AG —Runcorn
- Full-time
- Hybrid work
- Communication skills
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
- Employee assistance programme
Quick apply
Systems Analyst
Kingsland Drinks —Manchester
- Up to £28,000 a year
- Full-time
- Hybrid work
- Free parking
- Store discount
Quick apply
Customer Support Technician (1st Line Support)
Angel Solutions —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
- Annual leave
Quick apply
Technical Business Analyst
Hill Dickinson LLP —Liverpool
- Full-time
- Hybrid work
- APIs
- Communication skills
IT & Lab Systems Support Analyst
Accountrivia Ltd —Liverpool
- Full-time
- English
- Computer networking
Quick apply
Senior Technical Systems Analyst
The Very Group —Liverpool
- Hybrid work
- Analysis skills
- APIs
- SDLC
- Employee discount
Quick apply
7d
Product Owner – Clio Operate
Weightmans —Liverpool
- Full-time
- Analysis skills
- Continuous improvement
- Product management
Clinical Systems Application Specialist
Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Organisational skills
- Typing
3d
Lead Game Security Engineer
Rebellion —Runcorn
- Full-time
- Leadership
- Free parking
- Relocation assistance
Quick apply

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Service Desk 1st Line IT Analyst

Amey Ltd -
Liverpool

Quick apply

Job details

Full-time
17 hours ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee discount

Qualifications

Technical troubleshooting
Desktop support
TCP
Incident management
Incident queue management
Microsoft Office Suite
LogMeIn
Service restoration
Continuous improvement
Computer hardware
Remote access software
Technical support incident logging
IP networking
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Citrix
Incident log maintenance
Active Directory

Full job description

We are excited to offer a fantastic opportunity for a Permanent IT Analyst (Service Desk 1st Line) based onsite in Liverpool with the opportunity of hybrid working.

HOURS OF WORK: 37.5 Hours, Monday to Friday

Join our vibrant, inclusive community in IT support functions to Amey internal staff and external partners. The IT Service Desk are responsible for providing 1st and 2nd line, providing technical advice and support in relation to all Group IT deployed hardware and software. Logging incidents and requests on behalf of our customers and ensuring compliance with the departments policies and processes.

The Service Desk also liaise with our technical resolver groups to ensure the timely resolution of incidents and requests which cannot be fixed at the first point of contact, ensuring that our strict Service Level Agreements are met.

Service Desk are the face of IT, and we rely on them to provide outstanding customer service in all aspects of their work.

What you will do:

Help build on our image as the friendly and approachable face of IT.
Provide outstanding customer service
Provide advice and assistance to our customers, partners, and suppliers
Act as the primary point of contact for all incidents and requests
Ensure detailed and accurate information is captured at the first point of contact.
Provide initial troubleshooting and diagnostics capabilities
Maintain our strong first-time fix rates.
Ensure incidents/requests are assigned to the correct technical resolver groups.
Prioritise and categorise incidents in line with our existing processes.
Assist in the handling and management of Major Incidents and outages
Identify incident trends.
Contribute to our ethos of continuous service improvement
Promote a strong working relationship between the Service Desk, our technical resolver groups, partners, and suppliers

What you will bring:

Previous experience working in a busy IT Service Desk environment.
Demonstrable experience of delivering outstanding customer service under pressure.
Desire to learn about Operational Security and how to handle initial investigations and corrective actions.
A basic understanding of PC hardware
Experience of remote assistance tools, including Microsoft Remote Assistance, RDP and LogMeIn.
Experience of supporting a Windows 10 / 11 desktop environment.
Experience of providing support in a Citrix thin client environment.
Basic networking principle (TCP/IP, DNS, WINS, DHCP).
A good working knowledge of the Microsoft Office Suite (2016, O365).
A good understanding of Active Directory (On Prem and Azure).
ITIL v4/5 Foundation level qualification would be desirable
Vendor qualifications (Microsoft, CISCO, Citrix) would be desirable

We welcome applications from a diverse range of candidates.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
Career Growth: Shine in your career with advancement.
Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
Pension - Generous pension scheme, with extra contributions from Amey
Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
Family friendly policies for new parents or if you provide care for a dependant
Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at [email protected] to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

Inspiring Impact Together

#LI-EM1

Quick apply

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software/it support analyst jobs in burscough, lan

Service Desk 1st Line IT Analyst

IT Service Desk Analyst

Software/IT Support Analyst

IT Business Analyst

Help-Desk support analyst (1st line)

Information Security Analyst

Implementation & Training Lead

Systems Analyst

Customer Support Technician (1st Line Support)

Technical Business Analyst

IT & Lab Systems Support Analyst

Senior Technical Systems Analyst

Product Owner – Clio Operate

Clinical Systems Application Specialist

Lead Game Security Engineer

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