Call center Work, Jobs in Burston, Nfk (with Salaries)

Emergency Call Handler - Full Time
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Customer service
- Free parking
- Annual leave
3d
Emergency Call Handler - Nights
Careline365 —Norwich
- £13.31 an hour
- Full-time
- Hybrid work
- Customer service
- Employee assistance programme
- Employee discount
Telephone Fundraiser
ZAFRA —Bury St. Edmunds
- £12.71 an hour
- Part-time
- Data entry
- In-person
- Communication skills
- Paid training
Quick apply
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Call Centre Agent WANTED!
ZAFRA —Norwich
- £12.71 an hour
- Part-time
- Data entry
- In-person
Quick apply
Just One Number Administrative Call Handler
East of England Community Health and Care NHS Trust (Cambridgeshire) —Norwich
- £25,760 - £27,476 a year
- Full-time
- Quality control
- Data entry
- Communication skills
- Annual leave
9d
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Training & development
- Leadership
- Free parking
- Employee assistance programme
3d
Outbound sales Consultant - SDR
Epos Now —Norwich
- £26,436 a year
- Full-time
- CRM software
- Communication skills
- Time management
- Free parking
- Referral programme
Self-Employed Phlebotomist/Sample Collector - East of England (Norwich & Cambridge)
AlphaBiolabs —Norwich
- £50 an hour
- Weekend availability
- Microsoft Outlook
- Computer literacy
- Medical terminology
Quick apply
4d
Contact Centre Manager
Epos Now —Norwich
- £35,000 - £40,000 a year
- Full-time
- Training & development
- Communication skills
- Referral programme
Business Development Executive (B2B Telesales)
Turning Factor —Norwich
- £27,000 a year
- Part-time
- Microsoft Word
- Business development
- In-person
- Referral programme
Quick apply
1d
Sales Adviser (telephone based)
The Registered Office (UK) Ltd / MYCO Works —Ipswich
- From £12.71 an hour
- Full-time
- CRM software
- Communication skills
- Bereavement leave
Quick apply
TeleMarketer / Sales
Ingram Micro —Norwich
- Full-time
- CRM software
- Business development
- Organisational skills
Konsulent i Shërbimeve ndaj Konsumatorit në Gjuhë Gjermane në Pejë
Concentrix —Norwich
- Full-time
13d

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Emergency Call Handler - Full Time

Careline365 -
Norwich

Apply Now

Job details

Full-time
£12.81 an hour
3 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service call handling
Customer service

Full job description

EMERGENCY CALL HANDLER - FULL TIME

Your Hello Could Change Everything
Imagine answering a call that turns worry into relief - or even saves a life. That’s the power of hello at Careline365.

As an Emergency Call Handler, you’ll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference.

If you’re empathetic, attentive, and ready to make an impact, this is your chance to truly help your community.

️Hours: 35 hours per week

Shift pattern: You will be working 4 days out of 7 on average between Monday and Sunday. Your shift hours will be scheduled between 06:00 and 23:00. You will always be guaranteed 1 weekend in 4 off, and you will have your rota 4 weeks in advance.

Salary: £23,314.20pa - £12.81 per hour and the opportunity to earn PRP

Location: Hybrid - Norwich

Training: You need to be able to commit to 3 weeks of Full-Time Training, Monday - Friday 09:30 - 17:00 with remote training.

Start Date: 5th October 2026 - Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

For this role, you need 5mpbs upload and 15mpbs download internet speed

Appello Perks

217 hours of annual leave. This includes bank holidays for which you may be scheduled to work.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 3% employers contribution
Cycle to work scheme
Smart Tech scheme
Free on-site parking

ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller.

You have had a minimum of a year's experience in a call centre environment dealing with customers and have worked remotely.

A good general standard of education is required, but we believe that with the right core values and training, you could thrive in this role.

This is a rewarding role where trust is key. But it can also be tough, so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.

THE ROLE

The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.

Your hello

can save the day

or save a life

That's the power of hello

At Careline365, every call you answer makes a difference.

With a cool head an empathetic manner you will be answering varying calls , anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.

OUR RECRUITMENT PROCESS

We're excited you're interested in joining us! To help us find the best fit for both the role and our team, we've designed a recruitment process that's engaging, fair, and gives you plenty of opportunities to showcase your skills, experience, and personality along the way.

Here's what you can expect:

CV Screening We'll start by reviewing your experience, skills, and qualifications to see how they align with the role requirements.

TestGorilla Assessment (Approx. 20 minutes) Complete a short online assessment designed to evaluate the key skills and capabilities needed for the role. It's a great opportunity to show us what you can do!

Informal Chat A relaxed conversation where we can get to know each other better. We'll discuss your background, career aspirations, and answer any questions you have about the role and life at our company.

Thomas Assessment (Approx. 1 hour) This behavioural assessment helps us understand your natural working style, communication preferences, and strengths. There are no right or wrong answers—we simply want to learn more about what makes you, you!

Role Play Interview (Approx. 30 minutes) Our final stage is an interactive role-play and interview session. This gives you the chance to demonstrate how you'd approach real-life scenarios relevant to the role, while also meeting more of the team.

READY TO APPLY

If you are interested in this role please follow upload your CV and answer a few questions about yourself. For more hints and tips check out our guide here!

OTHER INFORMATION

This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

Refine Your Search

call center jobs in burston, nfk

Emergency Call Handler - Full Time

Emergency Call Handler - Nights

Telephone Fundraiser

Customer Care Executive

Call Centre Agent WANTED!

Just One Number Administrative Call Handler

Contact Centre Team Manager - Customer Service

Outbound sales Consultant - SDR

Self-Employed Phlebotomist/Sample Collector - East of England (Norwich & Cambridge)

Contact Centre Manager

Business Development Executive (B2B Telesales)

Sales Adviser (telephone based)

TeleMarketer / Sales

Konsulent i Shërbimeve ndaj Konsumatorit në Gjuhë Gjermane në Pejë

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EMERGENCY CALL HANDLER - FULL TIME

Your Hello Could Change Everything
Imagine answering a call that turns worry into relief - or even saves a life. That’s the power of hello at Careline365.

️Hours: 35 hours per week

Shift pattern: You will be working 4 days out of 7 on average between Monday and Sunday. Your shift hours will be scheduled between 06:00 and 23:00. You will always be guaranteed 1 weekend in 4 off, and you will have your rota 4 weeks in advance.

Salary: £23,314.20pa - £12.81 per hour and the opportunity to earn PRP

Location: Hybrid - Norwich

Training: You need to be able to commit to 3 weeks of Full-Time Training, Monday - Friday 09:30 - 17:00 with remote training.

Start Date: 5th October 2026 - Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Appello Perks

ABOUT YOU

THE ROLE

OUR RECRUITMENT PROCESS

READY TO APPLY

OTHER INFORMATION

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EMERGENCY CALL HANDLER - FULL TIME

Your Hello Could Change Everything Imagine answering a call that turns worry into relief - or even saves a life. That’s the power of hello at Careline365.

️Hours: 35 hours per week

Shift pattern: You will be working 4 days out of 7 on average between Monday and Sunday. Your shift hours will be scheduled between 06:00 and 23:00. You will always be guaranteed 1 weekend in 4 off, and you will have your rota 4 weeks in advance.

Salary: £23,314.20pa - £12.81 per hour and the opportunity to earn PRP

Location: Hybrid - Norwich

Training: You need to be able to commit to 3 weeks of Full-Time Training, Monday - Friday 09:30 - 17:00 with remote training.

Start Date: 5th October 2026 - Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Appello Perks

ABOUT YOU

THE ROLE

OUR RECRUITMENT PROCESS

READY TO APPLY

OTHER INFORMATION

Your Hello Could Change Everything
Imagine answering a call that turns worry into relief - or even saves a life. That’s the power of hello at Careline365.