It helpdesk Work, Jobs in Burton On Trent (with Salaries)

Helpdesk Administrator
Cornerstone facilities management LTD —Derby
- £13 an hour
- Full-time
- Continuous improvement
- Data entry
- Contracts
- Free parking
- Employee discount
Quick apply
1d
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Logistics Coordinator (Casual)
The Football Association —St George's Park
- Weekend availability
- Continuous improvement
- Warehouse experience
- Communication skills
5d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Administrator
Skanska —Walsall
- Contracts
- Communication skills
- Bereavement leave
1d
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Business development
- Continuous improvement
- Organisational skills
Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
5d
Critical Incidents Co-Ordinator
ISS Facility Services —Birmingham
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply
Premises Manager
Open Thinking Partnership —Hinckley
- £35,451 - £39,165 a year
- Full-time
- Maintenance
- Supervising experience
- In-person
Quick apply
3d
Financial Controller
Chilled Pubs —Quarndon
- £50,000 - £60,000 a year
- Full-time
- Manufacturing
Quick apply
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Customer service
- Computer literacy
- Travel
- Employee assistance programme
- Gym membership
Mobile General Maintenance Operative
Equans —Leicester
- Full-time
- Carpentry
- Plumbing
- Annual leave
- Employee assistance programme
Electrical Test Engineer
Compliance Group Electrical Ltd —Derby
- Overtime
- Employee discount
Quick apply
6d
Estates Manager - Occupier Services
Colliers International EMEA —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Business development
Quick apply
Site Technician/Caretaker
BAM UK & Ireland —Birmingham
- £13.50 an hour
- Computer literacy
- Computer skills
- Communication skills
Senior Cost Manager
Gleeds —Nottingham
- Weekend availability
- IT
- Communication skills
- Time management
- Employee assistance programme
3d
Industrial Cleaning Team Leader
OCS Group —South Normanton
- Customer service
- Computer literacy
- English
23h

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IT Helpdesk Technician
PickEverard —Leicester
Private healthcare, life assurance and healthcare cash plan. Support which maintains Pick Everard's digital platform and the I.T. provision for all members of…
IT Support Technician
iZan Business Solutions —Newark-on-Trent
Full UK driving licence with access to a car for client site visits. Strong customer service and telephone manner. Windows 10/11 operating systems.
£24,000 - £29,000 a year
Quick apply

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Helpdesk Administrator

Cornerstone facilities management LTD -
Derby

Quick apply

Job details

Permanent | Full-time
£13 an hour
1 day ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Supplier ordering
CAFM software
Client engagement
Stakeholder liaison
Facilities management
Microsoft Office Suite
Cost control
Purchase order creation
Appointment booking and call handling
Procurement support
Continuous improvement
Data entry
Contracts
Management reporting
Customer support
Customer interaction
Communication skills
Project progress tracking
Time management

Full job description

Job Description – Facilities Management Helpdesk Operative

Hours: Monday - Friday 9am - 5pm

Job Title

Facilities Management Helpdesk Operative

Department

Operations / Helpdesk

Reporting To

Helpdesk Manager / Operations Manager / Business Manger

Job Purpose

The Facilities Management Helpdesk Operative is responsible for providing an efficient and professional helpdesk service to clients, contractors, and internal teams. The role involves logging and coordinating reactive and planned maintenance jobs, ensuring customers are kept informed throughout the lifecycle of each task, and maintaining accurate financial and operational records to support the smooth delivery of FM services.

Key Responsibilities

Receive maintenance requests via telephone, email, online portals, and customer systems.
Accurately log all reactive and planned maintenance jobs onto the company helpdesk system.
Prioritise jobs in accordance with Service Level Agreements (SLAs) and customer requirements.
Allocate and book work to engineers, subcontractors, or internal teams, ensuring attendance within agreed response times.
Schedule appointments and coordinate engineer diaries to maximise efficiency.
Liaise with engineers and subcontractors to monitor job progress and obtain updates.
Provide regular and proactive updates to customers regarding job status, attendance times, delays, and completion.
Ensure all customer communication is professional, timely, and accurately recorded.
Monitor outstanding jobs and actively chase updates to ensure completion within contractual timescales.
Raise purchase orders where required and ensure all associated documentation is accurately recorded.
Maintain daily monetary costings for all jobs, ensuring labour, materials, subcontractor costs, and quotations are entered accurately into the helpdesk system.
Monitor job profitability and escalate any cost concerns or overspends to management.
Ensure all completed works are correctly closed down with supporting documentation, engineer worksheets, photographs, and customer sign-off where applicable.
Produce daily, weekly, and monthly reports on job performance, outstanding works, and financial information as requested.
Maintain accurate records and ensure all data entered into the system is complete and up to date.
Build and maintain positive relationships with customers, suppliers, engineers, and colleagues.
Support continuous improvement by identifying opportunities to improve helpdesk processes and customer service.
Ensure compliance with company procedures, health and safety requirements, and client-specific processes.

Skills & Experience

Essential

Previous experience within a Facilities Management, Property Maintenance, or Helpdesk environment.
Excellent customer service and communication skills.
Strong organisational and time management abilities.
Ability to manage multiple tasks in a fast-paced environment.
Good IT skills, including Microsoft Office.
Experience using helpdesk or CAFM systems.
High level of accuracy and attention to detail.
Ability to work independently and as part of a team.

Desirable

Knowledge of FM contracts and Service Level Agreements (SLAs).
Experience with Joblogic, or similar CAFM/helpdesk systems.
Understanding of reactive, planned preventative maintenance (PPM), and compliance works.
Experience monitoring job costs, purchase orders, and financial reporting.

Personal Attributes

Professional and courteous.
Calm under pressure.
Proactive and solution-focused.
Strong attention to detail.
Reliable and dependable.
Positive attitude with a willingness to learn.
Excellent problem-solving skills.
Ability to build strong working relationships with customers and colleagues.

Key Performance Indicators (KPIs)

Jobs logged accurately and within agreed timescales.
Customer updates completed promptly throughout the job lifecycle.
SLA compliance achieved.
Daily job costings maintained accurately.
High levels of customer satisfaction.
Low number of overdue or outstanding jobs.
Accurate completion and closure of all work orders.
Effective coordination of engineers and subcontractors.

Pay: £13.00 per hour

Benefits:

Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

it helpdesk jobs in burton on trent

Helpdesk Administrator

IT Helpdesk Technician

Logistics Coordinator (Casual)

2nd Line Help/Service desk Engineer

Administrator

Apprenticeships at ASSA ABLOY UK

Senior Customer Service Advisor

Critical Incidents Co-Ordinator

Premises Manager

Financial Controller

Doors engineer, Technical support

Mobile General Maintenance Operative

Electrical Test Engineer

Estates Manager - Occupier Services

Site Technician/Caretaker

Senior Cost Manager

Industrial Cleaning Team Leader

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