Customer service advisor (insurance) Work, Jobs in Cadnam, Ham (with Salaries)

Customer Service Representative
U-Drive —Salisbury
- £30,708 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Annual leave
- Employee discount
Quick apply
Claims Customer Service Agent (FTC 15 months)
Tedaisy Insurance Group Limited —Salisbury
- £24,000 - £24,500 a year
- Customer service
- Communication skills
- Employee assistance programme
Quick apply

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Customer Service Representative

U-Drive -
Salisbury

Quick apply

Job details

Full-time
£30,708 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Customer service
Driving
Communication skills

Full job description

U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Salisbury. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.

About the Role

Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes Saturdays. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.

Role Responsibilities

Generating quotes based on customer requirements and managing bookings
Confirming vehicle bookings and customer needs through phone calls
Administering Rental Hire Contracts
Utilizing internal systems for creating and processing vehicle bookings
Verifying customer ID and making decisions based on insurance requirements
Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
Checking vehicles in and out with customers, explaining terms of the hire
Handling payments, processing refunds via credit cards, cash, and online payment methods
Managing customer queries and complaints both over the phone and face-to-face
Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
Assisting with deliveries and collections of vehicles when required
Assisting with vehicle valeting when necessary

Requirements

About You

The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.

Full clean UK driving license

Positive "Can do" attitude
Ability to thrive in a fast-paced, changing environment
Strong team player
Commitment to providing excellent customer service
Excellent telephone manner and communication skills
Ability to work under pressure and meet deadlines
Resilience in handling customer queries and complaints

Benefits

About Us

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

What We Offer

30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
Training and development opportunities
Discounts at 3,000+ stores
Free eye tests
Competitive pension
Employee discount across U-Drive branches
Employee Wellbeing Program

Quick apply

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customer service advisor (insurance) jobs in cadnam, ham

Customer Service Representative

Claims Customer Service Agent (FTC 15 months)

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