Company Description
The Idle Rocks & St Mawes Hotel are located on the Roseland Peninsula in the heart of St Mawes, an idyllic spot voted as the best seaside town in the UK. Anchoring St Mawes reputation as a desirable Cornish location, these boutique hotels are considered the region's top luxury British retreats.
The Idle Rocks, the 19-bedroom Relais & Châteaux hotel encapsulates a blend of traditional coastal culture and contemporary design. Complete with an award-winning restaurant led by Executive Head Chef Guy Owen, a relaxing treatment room and unprecedented views across the water. Its location, accompanied by hospitality that is genuine and engaging, radiates a calming environment providing the perfect all-around escape for couples, solo travellers, and families alike. Winner of ‘Best Hotel of the Year’ & ‘Best Restaurant of the Year’ in both awards, Cornwall Tourism Awards 2022 and the South West Tourism Awards 2022.
Job Description
We have a fantastic opportunity for a committed & hardworking individual, looking for a new chapter in their career, to come and join our team at The Idle Rocks & St Mawes Hotel in St Mawes, South Cornwall.
Objectives
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Coordinating daily restaurant management operations at The Idle Rocks.
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Responsible for the delivery of first-class guest service at all times.
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Responsible for growing the team spirit between the front of house and kitchen staff.
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Maintaining the restaurant’s revenue & quality goals.
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The smooth running of the restaurant operations.
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Maintain company philosophy through standard operating procedures and sequence of service.
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Recognise and if required correct service standards during the operation.
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Feedback & complaint handling.
Responsibilities
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Coordinate daily Front of House restaurant operations.
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Management of F&B staff rota in accordance with business demand.
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Deliver superior service and maximize customer satisfaction.
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Respond efficiently to customer complaints.
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Appraise staff performance and provide feedback to improve performance.
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Ensure compliance with sanitation and safety regulations.
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Control operational costs and identify measures to cut waste.
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Train new and current employees and maintain service practices.
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Provide strong leadership.
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Recruitment and sourcing of excellent staff members that believe in the goals and philosophy of the company.
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Keeping Food and Beverage and overhead trackers up to date and accurate.
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Ensure the restaurant space and terrace is maintained and presented to the highest level with all F&B staff sharing the same eye for detail.
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Strong knowledge of the EPOS system and the contact for any related issues and training.
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Support events and large group bookings to ensure they are run effectively with appropriate pricing and costs considered.
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Co-ordinate with reservations team to maximise bookings and manage cancellations & no shows.
Qualifications
About you
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You have to be a flair and passion for service to achieve the highest of standards.
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You have to be flexible, articulate and have a desire to progress to the next level.
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You have to be a Restaurant Manager who is keen to expand their knowledge and skill set.
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You will be hard working, reliable, trustworthy and competent enough to work alone and have the experience and people skills to work within a team.
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You must have worked in a similar restaurant or hotel environment previously, and have at least 2 years’ experience as Assistant Restaurant Manager.
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Be calm and focused in a high pressure, busy environment.
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You must have a good understanding of and the ability to manage food stock to help hit and maintain relevant targets.
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Willingness to learn and a great commitment towards work.
Special aptitudes
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Infectious personality, warm and welcoming by nature.
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Proactive individual who responds rather than reacts to the needs of the hotel and its guests.
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Dedicated and committed to their current role, as well as their own development and progression within the hospitality business.
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Excellent organisational skills.
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Strong team player – essential.
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Flexible approach to working hours.
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Smart appearance and professional manner.
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Must work well under pressure with ability to prioritise.
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Able to work on own initiative.
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Good sense of humour – essential.
The hotel will depend on a Assistant Restaurant Manager who is 100% committed to the success of the whole hotel, not just F&B.
Qualifications
Hospitality related qualifications are desirable, however not compulsory should your experiences prevail.
Additional Information
What We Offer
- Competitive salary based on experience
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Opportunity to work in a beautiful seaside location
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Generous gratuity package after qualifying period
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Company pension after qualifying period
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Staff accommodation available if live-in required
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A supportive, passionate team and a chance to shape a unique guest experience
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Additional benefits include extra annual leave 1-day per year capped at 5-years (after your first year of employ), discounted food, Be Our Guest to reward and retain staff, staff food provision whilst working, death in service benefit, EAP program, parking permit or ferry pass if applicable (for commuting staff)
