Chief Work, Jobs in Cambridge, Eng (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
9d
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Deputy Chief Information Officer (Digital Services)
East of England Community Health and Care NHS Trust —Saint Ives
- £94,356 - £108,814 a year
- Full-time
- Travel
Senior Manager, Strategic Programs & Operations
Aveva —Cambridge
- Full-time
- Hybrid work
- Management
- Continuous improvement
- In-person
- Annual leave
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
Retail Department Manager
Blue Diamond Garden Centres —Cambridge
- Weekend availability
- Customer service
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
Clinique Counter Manager Boots Cambridge 37.5 hours
Estee Lauder —Cambridge
- Full-time
- Customer service
- Computer literacy
- Team management
Quality Compliance Officer
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Project management
7d
Senior Director of AI and Data Strategy
Abcam —Cambridge
- Full-time
- Engineering
- Bachelor's degree
- AI
Microsoft Dynamics 365 Consultant / Developer
Softwerx —Cambridge
- £65,000 - £80,000 a year
- Monday to Friday
- Hybrid work
- CRM software
- Analysis skills
- Organisational skills
- Employee discount
- Gym membership
National Account Manager
Mr Fothergill’s Seeds Ltd —Kentford
- £40,000 a year
- Full-time
- CRM software
- Business development
- Travel
Quick apply
7d
Full Stack Developer – CT Office Incubation Team
Aveva —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Annual leave
Director, Drug Development Project Management & Pipeline Strategy
Flagship Pioneering, Inc. —Cambridge
- Full-time
- PMP
- Bachelor's degree
- SharePoint
9d
In-house Legal Counsel
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Contracts
- AI
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
10d
Data Analyst
Cambridgeshire & Peterborough Combined Authority —Huntingdon
- £39,152 - £42,839 a year
- Full-time
- Analysis skills
- Communication skills
3d
Commissioning Officer - 18 months FTC/Secondment
Cambridgeshire Constabulary —Huntingdon
- £37,020 - £42,612 a year
- Temporary
- Employee discount
23h
Engineering Test Technician
Viridian Solar —Cambridge
- From £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
8d
ERSOU - ROCU - DCI - Threat Intelligence
Bedfordshire Police —Stevenage
- Full-time
- Leadership
14d
Client Engagement Manager - C&M - Manufacturing Innovation - UK
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- Business
- Annual leave
Director Research & Development (R&D)
Cycle Pharmaceuticals —Cambridge
- Full-time
- Hybrid work
- Doctoral degree
- Business
- Gym membership
14d

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Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
9 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

chief jobs in cambridge, eng

Head of Customer Success

Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624

Deputy Chief Information Officer (Digital Services)

Senior Manager, Strategic Programs & Operations

Head of Operations

Retail Department Manager

Clinique Counter Manager Boots Cambridge 37.5 hours

Quality Compliance Officer

Senior Director of AI and Data Strategy

Microsoft Dynamics 365 Consultant / Developer

National Account Manager

Full Stack Developer – CT Office Incubation Team

Director, Drug Development Project Management & Pipeline Strategy

In-house Legal Counsel

Data Analyst

Commissioning Officer - 18 months FTC/Secondment

Engineering Test Technician

ERSOU - ROCU - DCI - Threat Intelligence

Client Engagement Manager - C&M - Manufacturing Innovation - UK

Director Research & Development (R&D)

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