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Prescription Service Specialist

Clinisupplies -
Bridgwater

Apply Now

Job details

Temp to perm | Fixed term contract

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Data analysis skills
Microsoft Office Suite
Complaint handling
Microsoft Office
Numeracy
Client services
Data entry
Customer interaction
Communication skills

Full job description

Location: Bridgwater Office

Salary:

Contract: 35-hour week Monday - Friday, working across three shifts: 8am – 4pm, 9am – 5pm, 10am – 6pm. Saturdays 9am-12pm on a rotational basis.

Contract Type:

6 months Fixed Term Contract- with possible extension or permanent opportunity

Reporting to:

Prescription Services Manager

Direct Reports:

Department:

Nightingale

Prescription Service Specialist

Role Summary

Due to ongoing growth within the business and bringing together our 3 Dispensing Appliance Contactors we are expanding our team and there is the exciting opportunity to join the team as a Prescription Services Advisor.
The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers.
Strong administration and communication skills are essential.

We are looking for someone who has an eye for detail, has a love for processes along with a passion for customer service.

Key Responsibilities

The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do

A summary of key areas of responsibility is as follows:
To be proficient in all prescription policies, processes, and software
To process all prescriptions and orders accurately and in line with the normal monthly ordering patterns
To ensure all prescription are processed in line with despatch deadlines
To work with GP surgeries to ensure prescriptions are received in good times and as per consumers requirements
Deliver excellent customer service, treating every consumer equally and with dignity and respect
To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales
To ensure the stock report is reviewed daily and consumers advised of any delay
To ensure all calls are dealt with promptly, efficiently and in a courteous manner, with the aim of having first time resolution for all calls
To proficiently promote Clinisupplies products in line with appliance usage guidelines
To monitor customer feedback and report back to your line Manager
To effectively deal with and log any complaints received taking accountability to ensure the resolution
Ensure Data Protection and confidentiality is maintained at all times
To comply with all company policies
To be agile to the department needs, and work collaboratively with colleagues
Any other duties deemed reasonable and necessary by management

Experience Required

Previous experience in a process driven role
Good literacy and numeracy to GCSE ‘O’ level
Intermediate IT skills (Microsoft Office)
Excellent organisation skills
Ability to prioritise workload
Good communication skills written and verbal
Excellent telephone manner
Excellent attention to detail
Excellent data input and ability to analyze data
Ability to use multiple systems at one time
Can multi-task in a fast paced customer service environment
Passion for Delivering Excellence in Customer Service

Desirable

Has some experience of working in a medical or healthcare environment
Has some experience of working in a busy Contact Centre environment

Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions.

Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

How to apply

If you are interested in this position, please forward your CV to [email protected]. Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process.

NO AGENCIES

Apply Now

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