Helpdesk Work, Jobs in Canterbury (with Salaries)

IT Support Technician
INGENIUM BIOMETRIC LABORATORIES LIMITED —Canterbury
- £27,400 - £35,000 a year
- Full-time
- Google Suite
- Customer service
- Windows
- Free parking
Quick apply
4d
Facilities & Maintenance Coordinator
Maxro management limited —Deal
- From £15 an hour
- Part-time
- Hybrid work
- Computer literacy
- Supervising experience
Quick apply
1d

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Facilities & Maintenance Coordinator
Maxro management limited —Deal
A full UK driving licence is required. Confident communicating by telephone and email. Communicating with clients, contractors and colleagues by telephone and…
From £15 an hour
Quick apply
1d
Facilities Coordinator
Getlink —Folkestone
Assisting with the day-to-day management and administration of the site and health & safety activities. Management of office access system.
£30,000 a year
Quick apply

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IT Support Technician

INGENIUM BIOMETRIC LABORATORIES LIMITED
Canterbury

Quick apply

Job details

Full-time | Fixed term contract
£27,400 - £35,000 a year
4 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Technical troubleshooting
Scripting and automation in system administration
Desktop support
Google Suite
System administration
Customer service
User account provisioning
LAN
UK GDPR
Windows
Network infrastructure
User account management
Firewall
General Data Protection Regulation (GDPR)
IT permissions management
Computer hardware
Scripting
Technical writing
Mac OS
Network monitoring
Cybersecurity
Communication skills
Mobile devices
Identity & access management

Full job description

About Us

Ingenium Biometrics Laboratory (IBL) is the UK’s only independent biometrics testing laboratory offering a range of services from testing, research and development, consultancy, and training. Our experts have over 50 years combined experience in performance and security testing of biometric systems and are recognised as global leaders in biometrics and cybersecurity; evaluating and testing biometric systems, advising governments, international development bodies, and private industry on policy, strategy, and the ethical use of biometric systems. We offer great flexible working benefits, excellent employee well-being support and pension. We will support talented people from all backgrounds to build a career and thrive.

Role Overview

As an IT Support Technician, you will maintain, upgrade, and manage our local area networks, hardware, and software. Serving as the primary point of contact for internal technical support, you will ensure our infrastructure runs smoothly, securely, and efficiently to minimise downtime. You will also play a key role in developing and maintaining scripts and code to automate and manage our growing IT estate.

Key Responsibilities

Helpdesk Support: Provide prompt, effective 1st and 2nd line support (remote and in-person) for hardware, software, and network queries.
Automation & Scripting: Create and maintain scripts and code to streamline management of the IT estate.
Hardware & Software Setup: Configure, deploy, and troubleshoot laptops, workstations, mobile devices, and peripherals across Windows 11 and macOS environments.
Network Monitoring: Assist with maintaining local area networks (LAN), Wi-Fi, and general connectivity.
Cybersecurity & Compliance: Implement antivirus software, firewalls, and backups while ensuring full adherence to UK GDPR and the Data Protection Act 2018.
Account Management: Administer user accounts, access permissions, and passwords via Google Workspace.
Asset & Knowledge Management: Maintain hardware/software inventories and produce clear technical documentation and user guides.

Required Qualifications & Skills

GCSEs (or equivalent) Grade 4/C+ in English & Maths
Level 3 IT Qualification
Proficiency with Windows 11 & Google Workspace
Troubleshooting experience across Windows, macOS, and hardware
Ability to write/maintain scripts for systems administration
Solid understanding of basic networking (LAN, Wi-Fi, connectivity)
Basic understanding of the Cyber Essentials framework
Strong customer service and communication skills
Logical problem-solving abilities and task prioritisation under pressure

Key Prerequisites

Candidates must possess existing permission to work in the UK without requiring visa sponsorship. Successful candidates must pass a Disclosure and Barring Service (DBS) check.

Pay: £27,400.00-£35,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

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