Consumer support Work, Jobs in Cardiff, Crf (with Salaries)

Consumer Support Analyst
LexisNexis Risk Solutions —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
Customer Service Advisor
Link Financial —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Customer service
- English
- Administrative experience
- Employee assistance programme
- Employee discount
SONY Sales Promoter
Sony Promoters —Cardiff
- £12.71 an hour
- Sales
- Customer service
- Retail sales
14d
Complex Arrears Executive
Capital on Tap —Cardiff
- £37,000 - £40,000 a year
- Financial services
1d
Internal Sales Support - Key Accounts
Aldermore Bank PLC —Cardiff
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Time management
10d
Finance Analyst, Consumer Lending
Lloyds Banking Group —Cardiff
- £44,901 - £49,890 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Financial services
5d
Yard Person
NewPrinces Group —Cardiff
- Forklift
- Communication skills
6d
Property Moving Assistant
OneDome —Cardiff
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
7d
Data Protection Monitoring & Compliance Analyst (FTC)
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
11d
Internal Sales Support - Key Accounts
Motonovo Finance —Cardiff
- Temporary
- Hybrid work
- Microsoft Excel
- Organisational skills
- Time management
- Employee assistance programme
11d
Data Protection Monitoring & Compliance Analyst
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
11d
Retail Team Leader
Superdry —Cardiff
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Material Scheduler
NewPrinces Group —Cardiff
- Microsoft Excel
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Door Canvasser
DJ Marketing —Newport
- From £12.50 an hour
- Full-time
- CRM software
- Salesforce
- No experience needed
Quick apply
Project Coordinator
Smart Metering Systems —Cardiff
- £27,977.04 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
5d
Project Coordinator
SMS —Cardiff
- £0.01 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Quick apply
5d
Technical Administrator
NewPrinces Group —Cardiff
- Monday to Friday
- Microsoft Office
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Filler Operator
NewPrinces Group —Cardiff
14h
Legal Helpline Advisor
AmTrust International —Cardiff
- Annual leave

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Consumer Support Analyst

LexisNexis Risk Solutions -
Cardiff

Apply Now

Job details

Full-time

Qualifications

Customer service
Windows
Communication skills

Full job description

Are you passionate about helping people and solving problems in a fast-paced, customer-focused environment?

Do you enjoy working with data, processes, and people to deliver accurate, timely outcomes?

About the Business

At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk and prevent money laundering and terrorist financing. Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk. Cutting-edge technology and information solutions allow us to achieve these goals. Our proprietary big data platform supports local and global businesses in evaluating the risk associated with potential and existing customers. Worldwide risk data allows clients to flag and manage risks presented by individuals and businesses.

About our Team

Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working.

About the Role

As a Consumer Support Analyst, you will be the first point of contact for consumers, providing support, understanding their concerns, and ensuring issues are resolved effectively. You will manage case processes from start to finish, working within defined service levels and collaborating with colleagues to deliver a high-quality service. This role focuses on accuracy, organisation, and delivering clear, professional communication.

Responsibilities

Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
Creating, maintaining, and updating appropriate internal documentation
Ensuring the tickets are worked through to satisfactory conclusion and within SLA
Track and respond to consumer rights related requests within specific SLAs
Subject Access Requests
Investigating and resolving data enquiries
Applying Notice of Corrections
Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
Perform any other tasks assigned

Requirements

Great customer service and admin skills and a passion for developing and maintaining relationships
Used to working in a KPI/SLA driven environment
Experience within Regulated Services industry
Able to work independently and in a team environment
MS Windows operating systems and office applications
Understanding of GDPR requirements
Ability to understand consumer needs and ask effective questions
Strong attention to detail and clear written communication skills

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

consumer support jobs in cardiff, crf

Consumer Support Analyst

Consumer Support Analyst

Customer Service Advisor

SONY Sales Promoter

Complex Arrears Executive

Internal Sales Support - Key Accounts

Finance Analyst, Consumer Lending

Yard Person

Property Moving Assistant

Data Protection Monitoring & Compliance Analyst (FTC)

Internal Sales Support - Key Accounts

Data Protection Monitoring & Compliance Analyst

Retail Team Leader

Material Scheduler

Door Canvasser

Project Coordinator

Project Coordinator

Technical Administrator

Filler Operator

Legal Helpline Advisor

I want to receive the latest job alerts for consumer support in cardiff, crf

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