Customer engagement co Work, Jobs in Cardiff (with Salaries)

Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
11d
MultiSkilled Host
CBRE —Cardiff
- Part-time
- Continuous improvement
- Front desk
- Cleaning
- Employee discount
Power Platform Consultant - Contract
iCoTech Services —Cardiff
- £500 - £600 a day
- Remote
- Team management
Quick apply
Lead Education Engagement Co
Bridgend County Borough Council —Bridgend
- £44,075 - £46,142 a year
- Full-time
- Hybrid work
- Experience working with children
- Leadership
- School
1d
Senior Digital Manager
Admiral —Cardiff
- Leadership
- Annual leave
10h
Sales and Retail Manager
Family Vision —Tredegar
- £32,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Bereavement leave
Quick apply
7d
Assistant Project Manager (Major Projects)
Associated British Ports —Cardiff
- Continuous improvement
- Travel
- Contracts
4d
Manager, Learning and Talent Support Services, HR Services
Deloitte —Cardiff
- Hybrid work
- Customer service
- Continuous improvement
- Human resources
11d
Customer Technologist
YeoValley —Blagdon
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
Quick apply
7d
Visitor Levy and National Registration Officer (Welsh Language Essential)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Analytics
- Annual leave
- Language training provided
4d
Customer Sales Co-ordinator (Contract)
Oxford Instruments plc —Bristol
- Bachelor's degree
- Mentoring
- Contracts
2d
Food Hub Helper (Driver for the Community Fridge in Ely)
Barnardo's —Cardiff
- Call to connect
- Customer service
- Communication skills
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
7d
Operations Manager
ABM UK —Bristol
- Full-time
- Management
- Communication skills
- Employee discount
Quick apply
7d
Sales and Customer service Advisor
Juss Marketing —Bridgend
- £400 - £600 a week
- Communication skills
Assistant Front Office Manager (Full Time)
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Hotel
- Supervising experience
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
11h
Development Accountant
Pobl Group —Cardiff
- £57,048 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Sick pay
2d
Team Manager - Cannington
YeoValley —Cannington
- Continuous improvement
- Team management
- Free parking
Quick apply
Duty Manager
ABM UK —Bristol
- Full-time
- Management
- Communication skills
- Employee discount
Quick apply
7d
Helpdesk Manager (Welsh essential post)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Training & development
- Leadership
- Annual leave
- Language training provided
1d

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customer engagement co jobs near cardiff

Customer Engagement Co-ordinator

United Welsh -
Caerphilly

Apply Now

Job details

Full-time
£28,194.75 a year
11 days ago

Qualifications

Microsoft Word
Social housing experience
Client engagement
Stakeholder liaison
Complaint handling
Databases
Partnership building
Relationship management
Front desk
Customer interaction
Communication skills
Welsh

Full job description

Customer Engagement Co-ordinator

Reporting to: Senior Customer Service Coordinator

Broad purpose of the post

We are looking for a Customer Engagement Co-ordinator to deliver exceptional customer service across various channels, making sure queries are resolved professionally and quickly.

In this role you will manage reception duties, process documents, and welcome visitors warmly. You will work flexibly within our Housing and Communities Team, maintaining high service standards and creating positive experiences for customers. Building strong relationships with partners and managing customer expectations proactively are important aspects of the role.

Fixed Term Contract (12 Months), Full Time (35 hours)
£28194.75 per annum
Closes 2nd September, Midday
Interviews 9th / 10th September

Key accountabilities

Deliver a responsive, customer-focused service across all communication channels, including telephone, face-to-face, text, email, and social media, making sure queries are resolved effectively and quickly
Show excellent person skills while managing reception duties at our head office, including processing documents, handling post, and warmly welcoming visitors to the office
Record, assist and action customer feedback including compliments and complaints, and use the knowledge gained from feedback to improve our services
Support the Housing and Communities Team by working flexibly to make sure the highest standards of service delivery, enabling positive experiences for both internal and external customers and partners
Assist United Welsh in meeting their financial targets to make sure that the organisation can make the most of its financial strength. For example, making sure that rent queries and direct debit mandates are correctly and professionally handled
Build strong relationships with partners such as Celtic Horizons, managing agents, and support providers to shorten customer journey time and resolve queries efficiently at the first point of contact. Where possible, you will resolve queries and provide relevant information at the first point of contact to provide the best possible outcome for the customer and deliver departmental KPIs.

Essential Criteria

Proven experience in a customer service role, demonstrating the ability to handle a range of customer inquiries effectively
Ability to work effectively within a dynamic team, maintaining high standards of professionalism, empathy, and kindness
Proficiency in Microsoft Excel, Word, Outlook, and email, with the ability to learn and adapt to new software
Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
Strong person skills, capable of managing reception duties, processing documents, handling postal tasks, and warmly welcoming customers
Highly adaptable and flexible, able to work within a team to meet changing priorities and demands. Remaining calm and composed under pressure, ensuring effective service delivery
Proactively manage customer perceptions and expectations, providing education and guidance as needed
Skilled in building and maintaining positive relationships with residents and other stakeholders, fostering trust and satisfaction
Strong numerical skills, with the ability to accurately calculate rent payments

Desirable Criteria

Experience of working within the Social Housing sector
Experience of customer service through corporate social media channels
Competent using Capita OpenHousing as a housing management system
Familiar with Microsoft Teams
Familiar with IS databases
Welsh language skills

Apply Now

Refine Your Search

customer engagement co jobs in cardiff

Customer Engagement Co-ordinator

MultiSkilled Host

Power Platform Consultant - Contract

Lead Education Engagement Co

Senior Digital Manager

Sales and Retail Manager

Assistant Project Manager (Major Projects)

Manager, Learning and Talent Support Services, HR Services

Customer Technologist

Visitor Levy and National Registration Officer (Welsh Language Essential)

Customer Sales Co-ordinator (Contract)

Food Hub Helper (Driver for the Community Fridge in Ely)

Head of Product - Dairy

Operations Manager

Sales and Customer service Advisor

Assistant Front Office Manager (Full Time)

Development Accountant

Team Manager - Cannington

Duty Manager

Helpdesk Manager (Welsh essential post)

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