Customer support Work, Jobs in Carlisle, Cma (with Salaries)

Customer Resolution Advisor
Grain —Carlisle
- £26,260 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Team Member
Hollywoodbowlgroup —Carlisle
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Customer service
- Employee discount
14d
Sales Assistant 12 Hours
The Entertainer —Carlisle
- £11.15 - £12.71 an hour
- 12 hour shift
- Customer service
- Merchandising
Quick apply
GP Receptionist/Administrator 22 hours weekly
Dalston Medical Group —Carlisle
- Up to £13.30 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Free parking
- Sick pay
Quick apply
4d
Customer Assistant - Online
Morrisons —Carlisle
- Annual leave
- Employee discount
Quick apply
5d
Parcelforce Customer Service Admin - Saturday Only
Royal Mail Group —Carlisle
- £12.71 - £13.94 an hour
- Overtime
- Computer literacy
- Data entry
- Employee discount
Customer Advisor
B&Q —Carlisle
- £13.10 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee assistance programme
4d
Sales - Sales Advisor - UK
New Look —Carlisle
- Part-time
- Customer service
5d
Store Associate (23575)
Barnardo's —Carlisle
- £13.45 an hour
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
9d
Service Advisor/Admin Support
Lloyd Carlisle Used Car Centre —Carlisle
- £26,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
- Annual leave
- Referral programme
Quick apply
Sales Colleague
Currys —Carlisle
- £12.71 - £13.01 an hour
- Part-time
- Retail sales
- Annual leave
- Employee discount
Business Admin with an interest in Farming
Downland Marketing Ltd —Carlisle
- £12.71 - £13.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
Customer Advisor
Boots —Carlisle
- £13.02 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
Administrative Compliance Assistant
Mitie —Carlisle
- £14 an hour
- Monday to Friday
- Inventory control
- Customer service
- Microsoft Office
11d
Customer Service Co-Ordinator
Carrs Billington Agriculture —Carlisle
- £13.30 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Team Member
NEXT —Carlisle
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
Team Member (Stock)
NEXT —Carlisle
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
13d
Service Colleague
ASDA —Carlisle
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Transport Administrator
SIG Roofing —Welton
- Customer service
- Computer literacy
- Computer skills
- Employee discount
- Life insurance
Store Team Member
Home Bargains —Carlisle
- £12.71 - £13.00 an hour
- Weekends only
- Bakery
- Café
- Store discount
- Annual leave
Quick apply
3d

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Customer Resolution Advisor

Grain -
Carlisle

Quick apply

Job details

Permanent | Full-time
£26,260 a year
12 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Life insurance
Referral programme

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Appointment booking and call handling
Customer interaction
Negotiation

Full job description

Customer Resolution Advisor – Carlisle

Role Profile

We are seeking a dedicated and proactive individual to join our Complaints and Customer Experience team. In this role, you will play a key part in delivering exceptional customer service, investigating and resolving complaints, and ensuring a positive experience for both current customers and potential future customers. Your responsibilities will span streetworks-related queries, installation complaints, and general customer service tasks. If you are a problem-solver with a passion for making a difference within our team, we want to hear from you!

Main Responsibilities

Streetworks:

Answer questions and queries regarding ongoing works in the street, offer solutions to concerns and ensure contractors are aware of any resident requirements,
Investigate issues and reports of damage, see these through to their end
liaise with different members of the business to resolve residents’ concerns

Install complaints:

Handle a variety of customer queries, booking engineers and speaking with customers to resolve complaints at various points in their customer journey
Problem solve to help customers get the most out of their broadband
Investigating issues and reports of damage with a keen eye to understand what has gone wrong and where we can improve
Book appointments for engineers to attend

General Customer Service:

Handle incoming calls to the customer experience team and direct enquiries to the correct department,
Respond to customer emails
Logging support requests in a timely manner
General administrative duties using Outlook, word, Excel and specialist software packages.

Reviews/NPS:

Reply swiftly to reviews in an appropriate manner, taking any action where required,
Connecting to customers who have left poor reviews to understand and improve their experience, with a view to improve our overall ratings and understand customer feelings/opinions

Working hours

37.5 hours per week, these hours will be worked Monday – Friday, 9.00am – 5.00pm

Experience required

Customer service experience
Experience and knowledge of MS Office
Comfortable working with targets
Patience and ability to manage difficult conversations
Skilled in negotiation
Problem-solving skills

Excellent Employee Benefits

Salary £26,260 per annum
25 days annual leave, plus paid bank holidays
Up to 7% pension contribution
4 times salary life insurance cover
Employee Incentive Scheme
Employee Referral Scheme
Perks at Work Scheme

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Pay: £26,260.00 per year

Benefits:

Company pension
Health & wellbeing programme
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer support jobs in carlisle, cma

Customer Resolution Advisor

Team Member

Sales Assistant 12 Hours

GP Receptionist/Administrator 22 hours weekly

Customer Assistant - Online

Parcelforce Customer Service Admin - Saturday Only

Customer Advisor

Sales - Sales Advisor - UK

Store Associate (23575)

Service Advisor/Admin Support

Sales Colleague

Business Admin with an interest in Farming

Customer Advisor

Administrative Compliance Assistant

Customer Service Co-Ordinator

Team Member

Team Member (Stock)

Service Colleague

Transport Administrator

Store Team Member

I want to receive the latest job alerts for customer support in carlisle, cma

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