Data & technical Work, Jobs in Carlisle, Cma (with Salaries)

2nd Line IT Support Engineer
Gemini —Carlisle
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Carlisle
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
E-Commerce and Digital Marketing Assistant
Caterite Food and Wineservice Ltd —Cockermouth
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Referral programme
Quick apply
Site Environmental Assistant
Omega Proteins —Penrith
- Up to £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Continuous improvement
- Free parking
- Referral programme
Quick apply
3d
Manufacturing Manager
2 Sisters Food Group —Carlisle
- 12 hour shift
- Data analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Radiology Systems Manager
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Relocation assistance
9d
Technical Services Officer - WMF3090e
Westmorland & Furness Council —Penrith
- £28,598 - £29,540 a year
- Full-time
- Customer service
- Administrative experience
- IT
- Annual leave
- Employee discount
Procurement Administrator
DSD Construction Ltd —Carlisle
- £28,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Stock Controller
JDP —Carlisle
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee discount
Quick apply
8d
Trainee Category Buyer
JDP —Carlisle
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Employee discount
Quick apply
8d
Procurement Administration Assistant
enable-infrastructure —Carlisle
- £20,000 - £35,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Payroll Services Manager - Carlisle
Lamont Pridmore —Carlisle
- £28,000 - £35,000 a year
- Overtime
- Microsoft Excel
- IT
- Communication skills
- Free parking
Quick apply
Account Manager – DNOs
Siemens —Carlisle
- Full-time
- Hybrid work
- Sales
- Engineering
- Business development
- Annual leave
- Flexible schedule
Automation Engineer
Lionweld Kennedy —Marsh
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Free parking
- Employee assistance programme
Motor Vehicle Technician
Volvo Car UK —Carlisle
- £35,500 - £52,000 a year
- Part-time
- Schematics
- Maintenance
- Power tools
- Annual leave
- Flexible schedule
Quick apply
9d
Geospatial Surveyor
Tetra Tech —Cockermouth
- Hybrid work
- AutoCAD
- Microsoft Excel
- Travel
- Flexible schedule
9d
Senior Geospatial Surveyor
Tetra Tech —Cockermouth
- Hybrid work
- AutoCAD
- Microsoft Excel
- Driving
- Flexible schedule
9d
Customer Service Specialist
Hemiko —Rockcliffe
- £26,228 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
Highways Asset Management Technician - WMF3085e
Westmorland & Furness Council —Penrith
- £28,598 - £29,540 a year
- Full-time
- Maintenance
- Travel
- Annual leave
- Employee discount
HGV Technician - Carlisle
Volvo Group —Carlisle
- From £19 an hour
- Overtime
- Maintenance
- In-person
- Employee discount
- Life insurance
Quick apply

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2nd Line IT Support Engineer

Gemini -
Carlisle

Quick apply

Job details

Permanent | Full-time

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
IT support
Mentoring
DNS
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Carlisle Cumbria

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated IT Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
Microsoft Cloud Technologies
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

data & technical jobs in carlisle, cma

2nd Line IT Support Engineer

Graduate OPS Area/Shift Manager - UK , Amazon Operations

E-Commerce and Digital Marketing Assistant

Site Environmental Assistant

Manufacturing Manager

Radiology Systems Manager

Technical Services Officer - WMF3090e

Procurement Administrator

Stock Controller

Trainee Category Buyer

Procurement Administration Assistant

Payroll Services Manager - Carlisle

Account Manager – DNOs

Automation Engineer

Motor Vehicle Technician

Geospatial Surveyor

Senior Geospatial Surveyor

Customer Service Specialist

Highways Asset Management Technician - WMF3085e

HGV Technician - Carlisle

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