Reservations agent Work, Jobs in Charlestown, Fif (with Salaries)

Part Time - Reservations & Guest Relations Agent
Destiny Scotland Apartments —Edinburgh
- From £13 an hour
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
Quick apply
14d
Front Office Agent
Thistle Residential Ltd. —Edinburgh
- From £13.50 an hour
- Part-time
- Customer service
- Hotel
- In-person
Quick apply
1d
Sales Manager
voco Edinburgh Royal Terrace —Edinburgh
- £45,000 a year
- Full-time
- Sales
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
6d
Rental Operations Agent
Avis Budget Rental Locations —Edinburgh
- £26,545 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d

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Part Time - Reservations & Guest Relations Agent

Destiny Scotland Apartments
Edinburgh

Quick apply

Job details

Part-time
From £13 an hour
14 days ago

Benefits

Employee assistance programme

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Guest relations
Customer service
Computer literacy
English
Communication skills

Full job description

Part Time - Reservations & Guest Relations Agent

Destiny Scotland Apartments – Edinburgh

Destiny Scotland Apartments is an award-winning serviced apartment provider based in Edinburgh, welcoming both leisure and corporate guests for short and long-term stays. Serviced apartments are one of the fastest-growing sectors in hospitality, offering guests a true home-from-home experience with space and comfort for solo travellers, families, and groups alike.

Due to continued growth, we are looking for a Part Time Reservations & Guest Relations Agent to join our friendly and supportive team on a part time basis.

The Role

This is a busy and varied office-based role where you will play a key part in ensuring every guest enjoys a seamless journey from booking through to check-out.

Hours: 9:00am – 5:00pm
Days: 3 days (24 hours) per week on a rota basis, covering Saturday and Sunday and a week day.
Flexibility: Required to help cover holidays and additional days when needed

Key Responsibilities

(Include but are not limited to:)

Ensuring a professional and seamless guest journey from booking to check-out
Providing a warm, welcoming experience for guests visiting our office
Managing reservations, payments, guest enquiries, and customer feedback
Delivering a proactive sales culture within the office
Running reports and maintaining accurate spreadsheets
Managing online guest reviews, responding to feedback, and investigating complaints
Turning guest issues into positive outcomes
Supporting the management team with additional administrative tasks as required

About You

We are looking for a dynamic individual with a genuine can-do attitude who enjoys working in a fast-paced environment and thrives on new challenges.

Essential skills and attributes:

Excellent customer service and communication skills, including a confident telephone manner
Fluent spoken and written English
Strong organisational and problem-solving abilities
Ability to work independently and as part of a small, close-knit team
Computer literate, with essential experience in Microsoft Word and Excel
A keen eye for detail and accurate handling of guest data
Flexible, adaptable, and open to new company processes
Able to remain calm under pressure and turn complaints into success stories

Desirable (but not essential):

Experience in a similar reservations or guest relations role
Hospitality industry knowledge

Full training will be provided.

What We Offer

A welcoming, friendly working environment where teamwork is genuinely valued
Opportunities for development and progression within a growing company
A culture that encourages sharing knowledge, creativity, and continuous improvement
EAP - Employee Assistance Programme

If you’re enthusiastic, customer-focused, and keen to join a successful hospitality business, we’d love to hear from you.

Pay: From £13.00 per hour

Work Location: In person

Quick apply

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