2nd line service & support Work, Jobs in Chatham, Ken (with Salaries)

1st Line Technician
Cyan IT —Aylesford
- £25,000 - £28,000 a year
- Full-time
- English
- Organisational skills
- SharePoint
Quick apply
2d
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
Short-term Temporary Team Member
NEXT —Maidstone
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Team Member
NEXT —Maidstone
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
Team Member (Stock)
NEXT —Maidstone
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
5d
Team Member (Delivery)
NEXT —Maidstone
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
IT Support Technician
INGENIUM BIOMETRIC LABORATORIES LIMITED —Canterbury
- £27,400 - £35,000 a year
- Full-time
- Google Suite
- Customer service
- Windows
- Free parking
Quick apply
7d
In-Store VM- Thurrock Lakeside
NEXT —West Thurrock
- Full-time
- Travel
- Communication skills
Trainee Operations Technician
Intergen —Coryton
- £44,781.78 a year
- Maintenance
- Continuous improvement
- Communication skills
- Gym membership
- Sick pay
1d
Team Member (Admin)
NEXT —Chelmsford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Cash handling
- Employee discount
10d
Loss Prevention Officer
NEXT —Orpington
- From £27,825 a year
- Weekend availability
- Computer literacy
- Travel
- Computer skills
9h
IT Support Engineer & Cyber Security (L2+)
Goaco —Dartford
- Weekend availability
- SharePoint
- In-person
- Business
- Employee discount
IT 2nd Line Service & Support Engineer
LSEC —London
- £28,701 - £34,106 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Driver Development Coach
NEXT —South Ockendon
- £19.62 an hour
- Full-time
- Recruiting
- Organisational skills
- Training & development
- Free parking
- Employee discount
Sales Manager
NEXT —Dartford
- From £17,023 a year
- Part-time
- Customer service
- Retail management
- Employee discount
In-Store VM Manager- Thurrock Lakeside
NEXT —West Thurrock
- Full-time
- Analysis skills
- Team management
- Training & development
Delivery Manager
NEXT —Ilford
- From £5,125 a year
- Part-time
- Continuous improvement
- Employee discount
Nursery Manager
HappyWoods Nursery —Lee Green
- £42,000 - £45,000 a year
- Full-time
- Customer service
- Computer literacy
- Experience working with children
Quick apply
8d

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1st Line Technician

Cyan IT
Aylesford

Quick apply

Job details

Full-time
£25,000 - £28,000 a year
2 days ago

Benefits

Employee mentoring programme
Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Authentication
Technical troubleshooting
Desktop support
TCP
Driving Licence
Operating systems
Incident queue management
GCSE
User account provisioning
Incident identification
Ticket management
English
Microsoft Exchange
Microsoft Office Suite
User account management
VoIP
Computer hardware
Network Protocols
CompTIA Network+
Ticket management systems
Technical support incident logging
Organisational skills
SharePoint
Customer support
IT incident logging
Fault diagnosis and repair
Cybersecurity
CompTIA Security+
Incident log maintenance
Communication skills
A Level
CompTIA A+
Intune

Full job description

Job description:

Role Purpose

As a 1st Line IT Technician at Cyan IT, you will be the first point of contact for our clients’ IT support needs. You will play a vital role in delivering an exceptional service desk experience, ensuring that technical issues are resolved efficiently and professionally. Working within a dynamic Managed Service Provider environment, you will support a diverse client base across a range of technologies, with a strong emphasis on Microsoft 365, cybersecurity, and modern workplace solutions.

Key Responsibilities

Service Desk & Technical Support

Act as the first point of contact for all inbound support requests via phone, email, and ticketing system
Log, categorise, and prioritise incidents and service requests in the RMM platform
Diagnose and resolve 1st line technical issues within agreed SLA timeframes
Escalate unresolved issues to 2nd or 3rd line engineers with clear documentation and troubleshooting steps taken
Provide remote support to end users across multiple client organisations
Follow documented processes, runbooks, and standard operating procedures

Microsoft 365 & Cloud Services

Administer and support Microsoft 365 user accounts, licences, and mailboxes via the M365 Admin Centre
Troubleshoot issues with Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online
Assist with Entra ID (Azure AD) user management including password resets, MFA setup, and conditional access queries
Support the onboarding and offboarding of client users including account provisioning and device setup
Assist in managing and monitoring Microsoft Intune enrolled devices

Cybersecurity

Respond to basic security alerts and escalate potential incidents in line with client security policies
Assist in the deployment and monitoring of endpoint security tools
Support the roll-out of multi-factor authentication (MFA) and security awareness processes
Identify and report phishing attempts and suspicious activity in line with Cyber Essentials best practice
Educate end users on safe computing practices and company security policies

Hardware & Infrastructure

Set up, configure, and deploy laptops, desktops, and peripherals for client users
Perform basic hardware troubleshooting and coordinate warranty/repair processes
Support basic networking tasks including patching, connectivity troubleshooting, and Wi-Fi diagnostics
Assist with printer and peripheral configuration and support

Documentation & Continuous Improvement

Maintain accurate and up-to-date records of all support interactions within the ticketing system
Contribute to the internal knowledge base by documenting resolutions and common fixes
Participate in team meetings and service reviews, suggesting improvements where identified

Essential Skills & Knowledge

Microsoft 365 & Modern Workplace

Working knowledge of Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
Experience administering M365 user accounts, distribution groups, and shared mailboxes
Understanding of Exchange Online mail flow, rules, and spam filtering
Familiarity with OneDrive and SharePoint Online document management
Basic understanding of Microsoft Entra ID (Azure Active Directory) and user management

Cybersecurity Awareness

Understanding of core cybersecurity principles including phishing, malware, ransomware, and social engineering
Awareness of Cyber Essentials framework and common security controls
Experience supporting or deploying Multi-Factor Authentication (MFA)
Familiarity with endpoint protection tools and basic security alert management
Knowledge of data protection principles (GDPR) and secure data handling

Operating Systems & Hardware

Proficient in supporting Windows (Mac knowledge a plus) in a business environment
Ability to configure and troubleshoot common hardware issues (laptops, desktops, printers, peripherals)
Experience with Active Directory user management (password resets, account locks, group membership)
Understanding of DHCP, DNS, TCP/IP, and basic networking fundamentals

Service Desk & Soft Skills

Experience using an ITSM / ticketing platform
Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users
Strong customer service ethos with a patient, professional, and helpful manner
Good organisational skills with the ability to manage and prioritise multiple tickets simultaneously
A methodical approach to problem-solving and fault diagnosis

Desirable Skills & Experience

Experience working within a Managed Service Provider (MSP) environment
Familiarity with RMM tools
Knowledge of Microsoft Intune and endpoint management
Experience with backup solutions (e.g. Acronis, Datto, Veeam)
Understanding of VoIP telephony systems
Exposure to ITIL frameworks and service management principles
Any vendor certifications: Microsoft (MS-900, MD-102, SC-900), CompTIA (A+, Network+, Security+)

Qualifications

GCSE Maths and English at Grade C/4 or above (or equivalent) - Essential
A-Levels, BTECs, or IT-related apprenticeship - Desirable
CompTIA A+, Microsoft Fundamentals (MS-900 / AZ-900), or equivalent entry-level IT certification - Desirable
Full UK driving licence - Advantageous

Person Specification

A genuine passion for technology and helping people
A proactive, can-do attitude with a willingness to learn and develop
Calm and professional under pressure, maintaining quality of service during busy periods
Team player who contributes positively to the wider service desk culture
Punctual, reliable, and committed to delivering excellent client experiences
Self-motivated with the ability to work independently when required

What Cyan IT Offers

Competitive salary commensurate with experience
Structured career development pathway from 1st to 2nd to 3rd line
Funded training and industry certifications (Microsoft, CompTIA, and more)
Friendly, supportive, and collaborative team environment
Regular team events and company socials
Pension scheme and holiday entitlement in line with company policy

Benefits:

Company pension
Employee mentoring programme
Private medical insurance

Education:

GCSE or equivalent (required)

Experience:

Service Desk: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Pay: £25,000.00-£28,000.00 per year

Benefits:

Company events
Company pension
On-site parking
Private medical insurance

Language:

English (required)

Licence/Certification:

Drivers License (required)

Work Location: In person

Quick apply

Refine Your Search

2nd line service & support jobs in chatham, ken

1st Line Technician

2nd Line Engineer

Short-term Temporary Team Member

IT Support Engineer (1st to 2nd Line Progression)

Team Member

Team Member (Stock)

Team Member (Delivery)

IT Support Technician

In-Store VM- Thurrock Lakeside

Trainee Operations Technician

Team Member (Admin)

Loss Prevention Officer

IT Support Engineer & Cyber Security (L2+)

IT 2nd Line Service & Support Engineer

Driver Development Coach

Sales Manager

In-Store VM Manager- Thurrock Lakeside

Delivery Manager

Nursery Manager

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