Senior data quality & assurance Work, Jobs in Chatteris, Cam (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
5d
Senior Data Quality & Assurance Analyst
Frontline Group —Peterborough
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
4d
Utility Asset Management Planner
US Visting Forces Local National Direct Hire —Lakenheath
- £44,967 - £63,609 a year
- Full-time
- Engineering
- Bachelor's degree
- Travel
- Free parking
- Annual leave
Quick apply
5d
Senior BI Analyst
Lifeplus Europe Ltd —St. Neots
- Monday to Friday
- Hybrid work
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Senior Information Management
Mace —Peterborough
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Communication skills
Busway Health and Safety Officer
Cambridgeshire County Council —Huntingdon
- £37,280 - £39,152 a year
- Engineering
- No degree
- Conflict management
- Annual leave
- Employee discount
14d
Technology Lead
Aegon —Peterborough
- £52,720 - £79,080 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
12d
Counter Fraud and Investigations Manager
Anglian Water Services Ltd —Huntingdon
- £80,000 a year
- Full-time
- Annual leave
- Employee assistance programme
12d
Technology Lead
Aegon UK —Peterborough
- £52,720 - £79,080 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
12d
Programme Coordinator
Raspberry Pi Foundation —Cambridge
- £32,000 - £36,000 a year
- Part-time
- Data analysis skills
- University
- Travel
- Annual leave
Quick apply
2d
Senior Associate Quality Manager
Mott MacDonald —Cambridge
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Annual leave
- Employee discount
6d
Senior Asset Data Analyst / Data Scientist
Anglian Water Services Ltd —Peterborough
- £45,000 a year
- Full-time
- Analysis skills
- Machine learning
- AI
- Annual leave
- Employee assistance programme
13d
Health and Safety Manager - Asset and Property Management
Bidwells —Cambridge
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Senior QA Auditor - 60% - 80%
Healx —Cambridge
- Part-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Travel
- Annual leave
- Work from home
Quick apply
Customer Service Advisor
Eakin Healthcare —Peterborough
- £26,719.50 a year
- 8 hour shift
- Hybrid work
- Travel
- Business
- Free parking
- Referral programme
Quick apply
3d
Technical Service Manager
Bango —Cambridge
- English
- AWS
- Continuous improvement
- Employee assistance programme
- Employee discount
Exams Officer
Ernulf Academy —St. Neots
- £31,537 - £33,699 a year
- English
- Recruiting
- School
- Annual leave
- Employee assistance programme
6d
Deputy Development Director
Fitzwilliam College —Cambridge
- Full-time
- Master's degree
- Organisational skills
- AI
- Free parking
- Annual leave
People Manager
Carter Jonas —Peterborough
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Referral programme
3d
Senior Project Manager
Aqua Consultants —Cambridge
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for senior data quality & assurance in chatteris, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior data quality & assurance jobs near chatteris, cam

Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
5 days ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior data quality & assurance jobs in chatteris, cam

Customer Service Manager

Senior Data Quality & Assurance Analyst

Utility Asset Management Planner

Senior BI Analyst

Senior Information Management

Busway Health and Safety Officer

Technology Lead

Counter Fraud and Investigations Manager

Technology Lead

Programme Coordinator

Senior Associate Quality Manager

Senior Asset Data Analyst / Data Scientist

Health and Safety Manager - Asset and Property Management

Senior QA Auditor - 60% - 80%

Customer Service Advisor

Technical Service Manager

Exams Officer

Deputy Development Director

People Manager

Senior Project Manager

I want to receive the latest job alerts for senior data quality & assurance in chatteris, cam

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected