Customer Care Administrator
The purpose of the Customer Care Administrator is to ensure that every touchpoint of the customer journey is delivered seamlessly ensuring exceptional customer service. This includes resolving enquiries and ensuring customer satisfaction.
This role demands excellent communication skills, strong problem-solving abilities, attention to detail, and a customer-centric attitude. The Customer Care Administrator is also responsible for accurate data collection and input across multiple systems.
As Customer Care Administrator, your primary responsibilities will include:
- Respond to customer enquiries via phone, email, and chat promptly and professionally to ensure high quality customer service.
- Efficiently and effectively resolve customer issues and complaints, escalating to the appropriate department or person as needed to maintain high levels of customer satisfaction.
- Ensure patient lists are updated, and customer happiness surveys are carried out accurately and promptly in line with monthly targets.
- Assure all confirmed clinics remain at the minimum quantity levels at all times.
- Carry out Optical data checks and process orders, identifying and rectifying any errors to ensure accurate data collection, input, and monitoring.
- Submit claims to the NHS in a timely manner to make sure payment is received promptly and accurately.
- Maintain customer records and update home account information to ensure our data is continuously correct.
- Carry out inductions to confirm new customers are onboarded effectively.
- Manage time effectively to ensure individual performance and targets are met.
- Communicate with Care Home Managers and staff to book and confirm visits, ensuring accurate data verification for optimal service delivery.
- Complete all connecting administrative tasks accurately to ensure clinics run smoothly.
- Follow up with customers and Care Home Managers to ensure their issues are resolved and continue to provide a high quality service they are happy with.
- Provide accurate information about our products and services, continuously acting as a positive ambassador for the company.
Skills required:
This role demands excellent communication skills, strong problem-solving abilities, attention to detail, and a customer-centric attitude. The Customer Care Administrator is also responsible for accurate data collection and input across multiple systems.
Previous experience in a care home setting is a plus
At least 4 years of optical experience required
Strong organizational and time management skills
Excellent interpersonal skills
Enthusiastic and proactive attitude
Hours and Location:
Denton - Manchester
Monday – Friday 40 hours - 8:30am to 5:30pm
Benefits
No weekend or evening work
28 days of holidays, including bank holidays
An additional paid day off for your birthday
Annual free eye test and discounted glasses for you and a family member
Job Details
Full-time, Permanent
Denton - Manchester
Monday – Friday 40 hours - 8:30am to 5:30pm
Salary: £27,539.20
Ready to elevate your career and make a difference? Apply now to join our team as an Optical Assistant
Job Types: Full-time, Permanent
Pay: £27,539.20 per year
Benefits:
- Company events
- Employee discount
- On-site parking
Experience:
- Optical: 1 year (required)
Work Location: In person
