Customer experience & service design lead Work, Jobs in Cheam, Gtl (with Salaries)

Lead Solutions Consultant
Sprinklr —London
- Full-time
- Computer Science
- Engineering
- Master's degree
- Annual leave
13d
Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Sales
- Hotel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
3d
Management Consultant - Manager - Customer Experience Design
Moorhouse Consulting —London
- £82,005 - £110,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Employee discount
4d
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
11d
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
5d
Senior Project Manager - PMO Lead
Neara —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
Senior Business Operations Manager
Unity Technologies Canada Company —London
- £109,800 - £168,500 a year
- English
- AI
- Analytics
- Annual leave
- Employee assistance programme
7d
Stockroom Associate | Covent Garden | 32 hours
REISS —London
- Part-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Coordinator Sr (FAR)
Gulfstream Aerospace —Farnborough
- Full-time
- Customer service
- English
- Hotel
4d
Planting Design and Project Manager
Shoots Plants Limited —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Customer Experience & Service Design Lead
1st Formations —London
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
Client Experience Manager Harrods
Hermès Paris —London
- Full-time
- Leadership
Service Design Lead
Peabody —London
- £42,353 a year
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
11d
Client Operations Manager - Fitness & Wellbeing
Westfield Health —London
- £60,000 - £70,000 a year
- Hybrid work
- Hospitality
- English
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
12d
Customer Success Associate - UK
Vestd —London
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Communication skills
- Annual leave
Quick apply
Sales Director - EMEA
Kaluza —London
- £130,000 - £180,000 a year
- Full-time
- Business development
- Employee discount
Quick apply
Director, Product Management – Fleet and Autonomous Vehicles US or Europe
ChargePoint —London
- £212,000 - £325,000 a year
- Product management
- AI
Quick apply
Customer Service Excellence – Contact Centre Consultant Manager
Pwc UK —London
- Full-time
- Hybrid work
- Customer service
- Business development
- Team management
General Manager - Customer Experience
GTS Rail Operations Limited —London
- Continuous improvement
- No degree
- Leadership
- Employee discount
9d

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Lead Solutions Consultant

Sprinklr -
London

Apply Now

Job details

Full-time
13 days ago

Benefits

Employee mentoring programme
Annual leave

Qualifications

Computer Science
Stakeholder collaboration
Engineering
Mathematics
Master's degree
Bachelor's degree
Live product demonstrations
Multidisciplinary collaboration
Martech
Solution architecture
AI
Communication skills
Pre-sales

Full job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Overview

Sprinklr is looking for a Lead Solutions Consultant to partner with Sales and drive revenue growth through advanced solution design and strategic customer engagement.

What You’ll Do

Design and present customized solutions using Sprinklr’s AI-powered Unified-CXM platform.

Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments.

Showcase advanced automation solutions, including agentic AI and AI-powered workflows.

Architect scalable, high-performance, and cost-efficient enterprise solutions.

Provide strategic guidance on data architecture, API integrations, and multi- and hybrid-cloud environments.

Lead key pre-sales activities such as executive presentations, technical workshops, RFP responses, and proof-of-concept engagements.

Partner with the broader Sprinklr ecosystem to validate requirements and deliver “art-of-the-possible” demonstrations.

Apply design thinking and human-centered design principles to enterprise experience solutions.

Travel up to 40% and remain local to key customer regions.

Qualifications

Bachelor’s degree in Computer Science, Mathematics, or Engineering; Master’s degree preferred.

8+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments.

5+ years designing solutions within CCaaS platforms.

Experience implementing AI-driven solutions for martech and social platforms.

Expertise in cloud contact center ecosystems (e.g., Genesys, Amazon Connect, NICE, Five9).

Strong communicator with the ability to translate technical concepts into business value.

Demonstrated thought leadership through publishing, speaking, or industry engagement.

Proven ability to lead deep architectural discovery engagements.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM.

Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Apply Now

Refine Your Search

customer experience & service design lead jobs in cheam, gtl

Lead Solutions Consultant

Event Enquiry Assistant

Management Consultant - Manager - Customer Experience Design

HR Business Partner

Customer Experience Manager

Senior Project Manager - PMO Lead

Senior Business Operations Manager

Stockroom Associate | Covent Garden | 32 hours

Customer Service Coordinator Sr (FAR)

Planting Design and Project Manager

Global Managing Director - Consumer

Customer Experience & Service Design Lead

Client Experience Manager Harrods

Service Design Lead

Client Operations Manager - Fitness & Wellbeing

Customer Success Associate - UK

Sales Director - EMEA

Director, Product Management – Fleet and Autonomous Vehicles US or Europe

Customer Service Excellence – Contact Centre Consultant Manager

General Manager - Customer Experience

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