Sales & Customer Engagement Advisor (B2B Training)
Ashby-de-la-Zouch | Full Time | Office Based
£24,420–£28,000 Basic Salary + Uncapped Commission
Realistic OTE: £35,000–£40,000+
Join a growing training provider where building relationships, generating opportunities and being part of a supportive team are equally important.
About the Role
We are looking for a confident, friendly and motivated Sales & Customer Engagement Advisor to join our team in a newly created role.
This position is ideal for someone who enjoys speaking with people, building strong business relationships and proactively generating new opportunities through outbound sales activity. You'll be responsible for developing new business, nurturing existing client relationships, and working closely with our bookings team to convert enquiries and opportunities into confirmed training bookings.
We are particularly interested in candidates with previous outbound sales, telesales or business development experience. Knowledge of the construction, plant, utilities or training sectors would be a significant advantage.
This role offers the opportunity to make a real impact within a growing business while developing a long-term career with excellent earning potential.
About Us
We are an established and growing Construction and Utilities training provider delivering accredited courses nationwide.
With training centres in Coventry, Milton Keynes, Leeds and Norwich, alongside nationwide training delivery, we support thousands of learners and businesses each year. We work with respected awarding bodies including EUSR and NPORS and have built a strong reputation for delivering high-quality training and customer service.
You'll be representing a trusted service that helps businesses remain compliant, develop their workforce and meet industry requirements.
What You'll Be Doing
- Proactively contacting businesses to generate new sales opportunities and training bookings
- Identifying and developing new business relationships
- Building strong relationships with both new and existing customers
- Re-engaging previous customers and securing repeat business
- Following up warm leads and enquiries generated through our website and marketing activities
- Promoting our full range of training courses and services
- Managing your own sales pipeline and daily call activity
- Updating customer information and activity within our CRM systems (Salesforce and Vortal)
- Working closely with the bookings team to coordinate and confirm training courses
- Managing the customer journey from initial contact through to booking confirmation
- Maintaining excellent customer relationships to encourage repeat business and referrals
What We're Looking For
Essential
- Previous experience in outbound sales, telesales, business development or a similar customer-focused sales role
- Confidence making outbound calls and engaging professionally with businesses
- Strong communication and relationship-building skills
- Ability to manage your own workload and sales activity with minimal supervision
- Good organisational skills and attention to detail
- Comfortable using computers, Microsoft Office and CRM systems
- A positive, proactive and self-motivated approach
- A genuine desire to achieve results and contribute to business growth
Desirable
- Experience working within the construction, plant, utilities or training sectors
- Knowledge of accredited training courses and workforce compliance requirements
- Experience using Salesforce or similar CRM platforms
Team & Culture Fit (Very Important to Us)
We're a close-knit, supportive office team, so attitude and personality are just as important as experience.
We're looking for someone who:
- Is friendly, positive and approachable
- Enjoys building lasting relationships with customers and colleagues
- Is self-motivated and happy managing their own workload
- Can use their initiative and "get stuck in" when needed
- Works collaboratively and supports other team members
- Takes pride in delivering excellent customer service
- Wants to contribute to the continued growth and success of the business
We're not looking for a pushy salesperson. We're looking for someone who enjoys conversations, builds trust and develops long-term customer relationships.
Salary & Earnings
- Basic Salary: £24,420–£28,000 (depending on experience)
- Uncapped commission paid on bookings generated
- Additional incentives for new business development
- Realistic On-Target Earnings (OTE): £35,000–£40,000+
- High performers will have the opportunity to exceed OTE
What You'll Get
- A friendly and supportive team environment
- A stable and growing business with long-term career opportunities
- Opportunity to help shape and develop a newly created role
- Ongoing guidance and support to learn our courses and systems
- Clear earning potential through commission and incentives
- Casual dress
- Free on-site parking
- Beautiful rural office location
Additional Information
- Office-based role located in Ashby-de-la-Zouch
- Due to the rural location, own transport is required
- Potential for hybrid working (1–2 days per week from home) after a successful probation period (typically 3–6 months)
If you're a confident communicator who enjoys building relationships, generating opportunities and being part of a supportive team, we'd love to hear from you.
Pay: £24,420.00-£28,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
