Service agent Work, Jobs in Chelmsford, Ess (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Chelmsford
- £3,800 a month
- Full-time
Quick apply
VacancyTitle: Distribution Agent
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- Up to £32,143 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
2d
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- CRM software
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Agent (CSA)
ABM —Stansted Airport
- £28,857 a year
- Weekend availability
- Customer service
Ground Handling Agent
ABM UK —Stansted
- £28,857 a year
- Weekend availability
- Free parking
Quick apply
Night Ground Handling Agent
ABM —Stansted Airport
- 12 hour shift
- Free parking
International Admissions Administrator
New Hall School —Chelmsford
- £30,905 - £36,057 a year
- English
- Microsoft Office
- Databases
9d
Field Collections Agent
Orbit Credit Services —Chelmsford
- £28,665 - £35,765 a year
- Full-time
- In-person
- Employee assistance programme
- Flexible schedule
Quick apply
2d
Collections Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Grays
- £3,800 a month
- Full-time
- Sales
Quick apply
SALES EXECUTIVE
Verisure Services (UK) Limited —Chelmsford
- £3,800 - £6,000 a month
- Full-time
Quick apply
Sales Negotiator
Abbey Sales and Lettings Ltd —Halstead
- £25,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Time management
- Employee discount
Quick apply
Field Interviewer - Southend-on-Sea
the National Centre for Social Research —Southend-on-Sea
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Operations Coordinator/ Allocator
ABM —Stansted Airport
- £16.65 - £17.30 an hour
- Full-time
- Management
- Customer service
- Supervising experience
Conveyancing Assistant
D&S Legal Ltd —Maldon
- £25,500 - £30,000 a year
- Full-time
- Microsoft Word
- English
- Administrative experience
- Free parking
- Gym membership
Quick apply
Assistant Sub-Agent
Ringway Jacobs —Chelmsford
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Field Representative - 3 Month Fixed Term Contract
Resolvecall —Southend-on-Sea
- £26,689.78 a year
- Full-time
- Data entry
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d

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Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

service agent jobs in chelmsford, ess

Contact Centre Shift Manager (Part time)

JUNIOR SALES CONSULTANT

VacancyTitle: Distribution Agent

Senior Customer Service Advisor (Nights)

Contact Centre Shift Manager (Full time)

Customer Service Agent (CSA)

Ground Handling Agent

Night Ground Handling Agent

International Admissions Administrator

Field Collections Agent

Collections Agent

JUNIOR SALES ADVISOR

SALES EXECUTIVE

Sales Negotiator

Field Interviewer - Southend-on-Sea

Agent Support Assistant

Operations Coordinator/ Allocator

Conveyancing Assistant

Assistant Sub-Agent

Customer Service Field Representative - 3 Month Fixed Term Contract

I want to receive the latest job alerts for service agent in chelmsford, ess

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