Support manager – make a difference across our Work, Jobs in Cheltenham, Gls (with Salaries)

Operations Support Manager – Make a difference across our Veterinary Network
Medivet Group Ltd —Cheltenham
- £38,000 a year
- Weekend availability
- Microsoft Outlook
- Inventory control
- Recruiting
13d
Advice Session Supervisor
North and West Gloucestershire Citizens Advice —Cheltenham
- £27,316 - £30,152 a year
- Part-time
- Research
- Supervising experience
- Mentoring
- Free parking
- Store discount
Quick apply
8d
Sustainable Supply Chain Co-Ordinator (Graduate)
Commercial —Cheltenham
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Business
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Reception Supervisor
Leonardo Hotel Cheltenham —Shurdington
- Hotel
- Organisational skills
- Front desk
- Referral programme
Quick apply
8d
Deputy Manager
Hollywoodbowlgroup —Cheltenham
- Up to £32,000 a year
- Weekend availability
- Bar
- Customer service
- Employee discount
HR Generalist
Just Go Holidays —Cheltenham
- Part-time
- Microsoft Office
- Human resources
- Recruiting
- Employee discount
- Sick pay
Quick apply
13d
Wellbeing & Emotional Support Practitioner
ONSIDE Independent Advocacy —Evesham
- £25,500 - £28,000 a year
- Experience working with children
- Employee assistance programme
- Sick pay
Safeguarding Adults Support Officer
Gloucestershire County Council —Gloucester
- £33,143 - £36,363 a year
- Hybrid work
- English
- Travel
- Communication skills
- Free parking
- Annual leave
Recruitment Partner
PortmanDentex —Cheltenham
- Full-time
- Remote
- Recruiting
- Employee assistance programme
Quick apply
7h
Operations Manager
EMR Group —Sharpness
- Full-time
- Continuous improvement
- Team management
- Annual leave
Quick apply
Boots Beauty Specialist
Boots —Cheltenham
- £13.56 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Senior Developer
Commercial —Cheltenham
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- SDLC
- Work from home
- Employee assistance programme
Quick apply
Store Supervisor
Ryman —Cheltenham
- £13.02 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Employee discount
- Referral programme
Crematorium Assistant
WesterleighGroup —Cinderford
- From £26,842 a year
- Weekend availability
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Business development
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Support Worker - Residential Children's Home
Carbrey Group Ltd —Gloucester
- £34,362 - £36,062 a year
- Weekend availability
- Experience working with children
- Communication skills
- Annual leave
Quick apply
Recruitment Partner - 9 month FTC
PortmanDentex —Cheltenham
- Full-time
- Remote
- Recruiting
- Employee assistance programme
Quick apply
7h
Trainee Bus Driver - Cheltenham Depot
Stagecoach —Cheltenham
- £32,647 a year
- Weekend availability
- Customer service
- No experience needed
- School
- Paid training
- Annual leave
Support Worker - Residential Children's Home (complex behaviour)
Carbrey Group Ltd —Gloucester
- £34,362 - £36,062 a year
- Weekend availability
- Experience working with children
- Communication skills
- Annual leave
Quick apply
Deputy Manager - Residential Children's Home
Carbrey Group Ltd —Gloucester
- £33,500 - £36,500 a year
- Full-time
- Organisational skills
- Leadership
- Employee discount
Quick apply

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Operations Support Manager – Make a difference across our Veterinary Network

Medivet Group Ltd -
Cheltenham

Apply Now

Job details

Full-time
£38,000 a year
13 days ago

Qualifications

Staff recruitment procedures (Human resources)
Driving Licence
Microsoft Outlook
Resource allocation planning
Inventory control
Operations management
Facilities management
Payroll administration
Incident Reporting
Workday ERP
Complaint handling
Payroll management
Onboarding coordination
Decision making
Recruiting
Organisational skills
Risk assessment
Communication skills
Workday
Rota coordination

Full job description

Are you an experienced operations professional with Veterinary or Healthcare experience, who thrives on being out in the field, solving problems and helping teams perform at their best?

We’re looking for an Operations Support Manager to become a trusted operational partner to our veterinary clinics, working closely with Partners, Lead Vets and the wider network team to keep our practices running smoothly, efficiently and consistently.

This is a varied, fast-paced role where no two days are the same. From supporting recruitment and onboarding, building effective rotas and resolving operational challenges, to overseeing compliance, facilities and resource planning, you’ll play a vital role in making sure our clinics have the support they need to deliver an excellent experience for their teams, clients and patients.

Role Summary:

The Ops Support Manager is the key liaison for day-to-day clinic operations, ensuring timely resolution of issues and proactive support for our Partners and Lead Vets.
This role has no direct line management responsibility, but supports the clinics by maintaining operational excellence, coordinating recruitment and onboarding, resource planning and rotas, management of maintenance issues and ensuring compliance across all assigned clinics.
Working closely with the Network Administrator and wider network team, the Ops Support Manager drives consistency, responsiveness, and high standards across the network. They support local Practice Managers with support from their assigned clinics as required for the 24hr clinics.
This role works on a rotation (including approximately 1 in 6 weekends), ensuring the network is always covered for any requests over the weekend by at least one Ops Support Manager.

Key Responsibilities

Operational Excellence

Visit each clinic at least fortnightly, acting as the primary contact for clinics, supporting operational queries for Partners and Lead Vets, escalating to Network Partner and Network Director as required.
Support cascade of actionable communications from the centre to the clinics.
Ensure clinic teams are logging complaints and resolving them effectively within 15 days, liaising with Head of Ops Admin as required.
Ensure clinics are holding meetings covering critical topics and effectively communicating as a team.
Support clinics by ensuring transfers are managed effectively between hub & spokes and referral centres.
Escalate risks and opportunities to Network Partner/ Network Director.

Recruitment & Onboarding

Action recruitment requests and organise interviews under the direction of the Partner, Lead Vet, Network Partner and Network Director.
Ensure clinic team are supported with setting up new starters on schedules and training is completed with an excellent onboarding experience.
Coordinate BP launch days and support onboarding activities.

Resource Planning & Rotas

Complete and maintain clinic rotas 6 months in advance, in collaboration with the Network Administrator.
Create and manage ongoing changes to schedules, ensuring the clinics are fully covered, requesting locum cover as required from Network Administrator.
Support Network Administrators in scheduling BH and weekend cover for hubs and runs across network.
Track and process leave requests and absences on Workday, once approved by the Partner or Lead Vet, arranging cover and liaising with Network Administrator to support.
Ensure accurate payroll submission, including outstanding timesheets, approval of locally agreed overtime rates, one-time payments and cross-branch working.
Check Workday dashboard daily for notifications or tasks to be actioned.

Facilities & Maintenance

Support with logging and managing maintenance jobs as required by the clinics.
Support clinics in event of incidents and crisis management, escalating issues to Network Partner/ Director, as required.
Oversee accommodation administration, ensuring smooth operations and issue resolution.

Compliance and Health & Safety

Check H&S actions are completed in time across all assigned clinics, against Evotix records, including:

– Radiation and laser safety
– Risk assessments (RA)
– Visitor logs
– Fire safety
– Accident and incident reporting
– First aid provision
– H&S policies
– Water safety and audits

Inventory & Finance

Approve invoices promptly, checking against purchase orders on D365.
Review stock management processes, as per Medivet guidelines, escalating any issues to Network Director/ Network Partner.
Support stock take approval processes as required.
Approve aged IBDC requests, liaising with clinics on specific details.

Key Relationships

Network Partner (Direct Report)
Network Director (Dotted Line)
Partners and Lead Vets
Network Administrator

Skills, Knowledge & Experience

Technical / Non-Technical Skills

Strong organisational and planning skills, with the ability to manage multiple clinics effectively.
Excellent communication and relationship-building skills to engage with Partners, Lead Vets, and support teams.
High attention to detail and accuracy in rotas, payroll, and compliance documentation.
Confident using operational systems such as Workday, D365, and MS Excel and Outlook.
Proactive problem-solving and decision-making abilities, with strong accountability and follow-through.
Resilient and adaptable in a fast-paced, field-based environment.

Deep Functional / Industry Understanding

Solid understanding of operational delivery within a veterinary, healthcare, or multi-site service environment.
Knowledge of clinical operations including rota planning, resource allocation, recruitment coordination, and onboarding.
Familiarity with Health & Safety and compliance processes.
Awareness of financial and inventory control processes.
Understanding of people processes.

Length of Experience / Specific Previous Examples

Typically 3+ years’ experience in an operations, field management, or multi-site coordination role, ideally in the Veterinary or Healthcare sector.
Proven experience supporting service delivery teams across multiple locations.

Qualifications Required

GCSEs (or equivalent) in English and Maths (essential).
Full UK driving licence required for field-based travel.

Apply Now

Refine Your Search

support manager – make a difference across our jobs in cheltenham, gls

Operations Support Manager – Make a difference across our Veterinary Network

Advice Session Supervisor

Sustainable Supply Chain Co-Ordinator (Graduate)

Reception Supervisor

Deputy Manager

HR Generalist

Wellbeing & Emotional Support Practitioner

Safeguarding Adults Support Officer

Recruitment Partner

Operations Manager

Boots Beauty Specialist

Senior Developer

Store Supervisor

Crematorium Assistant

Business Development Manager (IT)

Support Worker - Residential Children's Home

Recruitment Partner - 9 month FTC

Trainee Bus Driver - Cheltenham Depot

Support Worker - Residential Children's Home (complex behaviour)

Deputy Manager - Residential Children's Home

I want to receive the latest job alerts for support manager – make a difference across our in cheltenham, gls

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