Incident support Work, Jobs in Chippenham, Wil (with Salaries)

2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Continuous improvement
- Travel
- Mentoring
- Referral programme
Quick apply
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- SharePoint
- Referral programme
Quick apply
Mobile Patrol Officer - Weekends
Venture Security —Trowbridge
- £14.48 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Driving
- Annual leave
- Employee discount
Quick apply
1st Line IT Support Technician
The White Horse Federation —Swindon
- £27,274 - £35,570 a year
- Communication skills
- Employee assistance programme
- Employee discount
CCTV Control Room Operator (Nights)
iFacility —Shepton Mallet
- £13.24 an hour
- Overtime
- Computer literacy
- Computer skills
- In-person
- Free parking
- Paid training
Quick apply
4d
Security Shift Officer
Dyson —Malmesbury
- 12 hour shift
- Computer literacy
- First Aid Certification
- Front desk
- Annual leave
- Employee assistance programme
Cyber Security Incident Co-Ordinator
GBA5 EntServ UK Limited —Corsham
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
Service Desk Analyst
Kanari —Royal Wootton Bassett
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Sick pay
SOC Analyst
CGI —Chippenham
- Full-time
- Analysis skills
- Communication skills
Quick apply
7d
Cyber Security Incident Co-Ordinator
DXC Technology —Corsham
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
14d
Complaints Support Advisor
Curo —Bath
- £29,830 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
NOC Engineer – 24x7 Bristol area and work from home 24x7 shift pattern - £40k
Incite Insight —Bristol
- £40,000 a year
- Remote
- Work from home
Quick apply
5d
Relief Security Officer
Securitas UK —Swindon
- £15 an hour
- Weekend availability
- Customer service
- English
- First Aid Certification
- Employee discount
Quick apply
13d
Incident Support Controller
Network Rail —Swindon
- £66,113 a year
- Full-time
- Travel
- Annual leave
- Employee discount
4d
Recovery Driver 4 on 4 off - Lates
ND Services —Swindon
- From £17.75 an hour
- Full-time
- Heavy lifting
- Customer service
- No experience needed
- Free parking
- Employee discount
Quick apply
8d
CCTV & Alarm Monitoring Operator
Arc Monitoring —Filton
- Weekend availability
- Customer service
- Communication skills
- Employee discount
- Gym membership
Quick apply
HSEQ Officer
Grain —Swindon
- Full-time
- Quality control
- IT
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
On Call Support Officer £14.82ph
Aspirations Support —Bristol
- Up to £14.82 an hour
- Part-time
- Microsoft Word
- Management
- Supervising experience
Quick apply
1d
Head of Service Management and Operations
Wiltshire Police —Devizes
- Up to £85,773 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Annual leave
- Gym membership
Security officer
Cerebral Security Solutions Ltd —Midsomer Norton
- £16 an hour
- Full-time
- Conflict management
- In-person
- Communication skills
Quick apply

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2nd Line IT Support Engineer

Mintivo Ltd
Chippenham

Quick apply

Job details

Full-time
Up to £33,000 a year

Benefits

Unlimited paid holidays
Company pension
Private medical insurance
Referral programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
TCP
Mentoring junior staff
Ticket management
Microsoft Exchange
Continuous improvement
Mentoring
SharePoint
Technical writing
IP networking
Customer support
Customer interaction
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Position

We are looking for a 2nd Line IT Support Engineer to join our Managed Services team. You will act as a key escalation point for 1st line, owning incidents, service requests and change through to resolution and delivering a high standard of technical support across our customer base.

This role is ideal for someone who enjoys problem solving, working with modern Microsoft technologies, and contributing to continual service improvement within an MSP environment.

Who we are

Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown +50% year on year. We have assembled a strong Board of Directors and Senior Leadership Team; built an incredible workforce, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both
employees and customers as well as providing a huge amount of future career opportunities.

What we offer

People & Culture is the heartbeat of Mintivo. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture.
We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and
become the very best in your field of work.

#TeamMintivo isn’t just a cliched hashtag made up for social media - it’s a true reflection of what it’s like to work for us.

Salary range up to £33,000 per annum, experience based and benchmarked in our industry and region
Unlimited holiday
Private Healthcare
Performance and salary reviews
Enrolment into the Mintivo Academy, aimed on your training and development needs with time available to complete during working hours
Access to online courses, work related plus more, all at your fingertips
Auto Enrolment pension scheme
Staff and Customer referral scheme
Great working atmosphere and balanced work environment – we are high performance and we take good care of each other
Employee socials and events run by our Social Committee
On site lounge area and Minchester bar
Lots of cake and fruit
And of course, you get to work for a fast-growing, modern, market leader like us!

This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career.

Main Duties

Technical Support & Escalations

Provide 2nd line support for incidents and service requests escalated from 1st line
Troubleshoot and resolve issues across:
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID
Windows 11 and Windows Server
Networking (DNS, DHCP, TCP/IP, VPNs, firewalls)
Perform root cause analysis and implement permanent fixes
Liaise with 3rd line engineers where required

Managed Services Delivery

Manage tickets within SLA targets using the PSA system
Proactivelyidentifyrecurring issues and recommend improvements
Carry out scheduled maintenance, patching, and system health checks
Complete regular onsite visits for tier 1 clients.

Security & Compliance

Support endpoint security, MFA, Conditional Access, and backup solutions
Assist with Cyber Essentials / security best practices
Identify and escalate potential security incidents appropriately

Documentation & Knowledge Sharing

Create and maintain technical documentation and knowledge base articles
Provide feedback and mentoring to 1st line engineers
Contribute to service improvement initiatives and automation where possible

Essential Skills & Experience

Essential

Previous experience in a 2nd Line IT Support role, within an MSP
Strong knowledge of Microsoft 365 and Windows environments
Experience supporting multiple customers and managing priorities
Confident troubleshooting hardware, software, and network issues
Excellent customer service and communication skills
Experience with Azure / Intune / Endpoint Manager
Familiarity with RMM and PSA tools (e.g.HaloPSA, Autotask, ConnectWise)

Desirable

Exposure to VoIP, firewalls (Fortinet, Sophos, Meraki), or backups
IT certifications (Microsoft, CompTIA, ITIL)

Personal Attributes

Methodical and calm under pressure
Strong problem solving mindset
Takes ownership and sees issues through to resolution
Passionate about technology and continuous learning

Qualifications

No formal qualifications are required but it is important that you have some relevant technical skills and experience.

Who you are

Excellent customer service is at the heart of what we do – you have an enthusiastic “can do” attitude who will be a welcomed addition to a positive team in a great environment.
You have a a willingness to learn from others while striving to benefit and add value for our customers. You will be keen to learn and progress.

Notes

37.5 hours a week Mon-Fri. Due to the nature of the job some occasional work at weekends and outside of normal hours may be required.
Travel to customer sites may be required so the ability to travel as and when required needs to be considered.

This role requires a DBS and BPSS security checks.

Don't think it's for you, but perhaps you have a friend who would be a perfect fit? We would be very grateful if you would share our job link with them!

To Apply

If this role sounds like you, be sure to apply. We’re asking for an up-to-date CV and short cover letter telling us why you’re interested and how you think you’re a good fit. We can’t wait to meet you.
Mintivo Ltd are committed to securing the best talent regardless of gender, race, religion, age, sexual orientation, marital status, disability or any other characteristic that makes you, you.

Please only apply if you have the Right to Work in the UK.

Please note that we will do our best to reply to all applicants but if you have not heard from us within two weeks of applying, then feel free to give us a nudge!

Recruiters are not required at this time.

Talent Team at Mintivo

[email protected]
People & Culture Manager

About us

Who we are

Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown +50% year on year. We have assembled a strong Board of Directors and Senior Leadership Team; built an incredible workforce, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities.

Quick apply

Refine Your Search

incident support jobs in chippenham, wil

2nd Line IT Support Engineer

1st Line IT Support Engineer

Mobile Patrol Officer - Weekends

1st Line IT Support Technician

CCTV Control Room Operator (Nights)

Security Shift Officer

Cyber Security Incident Co-Ordinator

Service Desk Analyst

SOC Analyst

Cyber Security Incident Co-Ordinator

Complaints Support Advisor

NOC Engineer – 24x7 Bristol area and work from home 24x7 shift pattern - £40k

Relief Security Officer

Incident Support Controller

Recovery Driver 4 on 4 off - Lates

CCTV & Alarm Monitoring Operator

HSEQ Officer

On Call Support Officer £14.82ph

Head of Service Management and Operations

Security officer

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