Incident support controller Work, Jobs in Chippenham, Wil (with Salaries)

Incident Support Controller
Network Rail —Swindon
- £66,113 a year
- Full-time
- Travel
- Annual leave
- Employee discount
4d
Security Controller (Defence)
Rolls-Royce —Bristol
- Full-time
- Leadership
14d
Security Officer
MBDA —Bristol
- Up to £32,290 a year
- 12 hour shift
- Travel
- Free parking
Internal IT Specialist
Avantis Education Inc —Gloucester
- £34,000 - £36,000 a year
- Full-time
- Microsoft Word
- Azure
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
7d
2nd Line Technical Analyst
Xerox —Bristol
- Full-time
- Windows
- Analysis skills
- Presentation skills
7d
Security Shift Manager
Mitie —Bristol
- £37,941.85 a year
- Team management
- Quality control
- Training & development
- Free parking
- Employee discount
11d
CCTV Installation Engineer
Clearway Group —Bristol
- Computer literacy
- Maintenance
- In-person
Quick apply

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Incident Support Controller

Network Rail -
Swindon

Apply Now

Job details

Permanent | Full-time
£66,113 a year
4 days ago

Benefits

Annual leave
Company pension
Free or subsidised travel
Employee discount
Paid volunteer time

Qualifications

Report generation
Microsoft Office Suite

Full job description

Who We Are

Join Network Rail ! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here . We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision .

About the role

Support the management of incidents, accidents and emergencies affecting the operational railway in liaison with colleagues in Network Rail, customer organisations and other agencies.

To co-ordinate the process relating to incoming infrastructure faults.

Key Accountabilities

Support the work of the Incident Controller during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.

Manage the faulting and repair of infrastructure assets including identification, coding, prioritisation, action and conclusion.

Call out and co-ordinate, as directed by the Incident Controller, the activities of response staff including maintenance, operations, train operator, contractors, emergency services in response to an incident or event, to achieve safe and speedy recovery from incidents.

Co- ordinate the provision of ESRs, urgent unplanned possession and isolation requests and manage alterations to planned possessions.

Liaise with on site staff to monitor ongoing possessions including the provision and movement of engineering trains, on track machines and plant where problems arise.

Monitor information arising from remote condition monitoring equipment, prioritising response, including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.

Carry out fault management system and other defined checking procedures.

Disseminate accurate, concise and timely information, in accordance with company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.

Input to the daily log, safety, infrastructure and performance events, as directed by the Incident Controller in accordance with the relevant company standards and instructions.

Produce reports and supporting data to agreed specifications and co-ordinate the provision of other necessary control information to defined timescales.

Salary- Controller 4 - £66,113 per annum

For information about the process please contact [email protected].

What's in it for you

Here are a few of the benefits we offer

Generous annual leave with the option to buy and sell days
Choice of pension schemes
75% discount of leisure travel for you and your family
5 days paid volunteer or carers leave
Up to 75% subsidised Rail and Underground travel
Gym Pass -access to gyms across UK
My Benefits platform- giving national and local retail discount

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you.

Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer.

All offers of employment are conditional upon satisfactory completion of pre-employment checks.

We positively embrace flexible working recognising that employees may wish to balance work and family/home life.
In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.
At Network Rail we promote a diverse and inclusive organisation. We are working in conjunction with the Cultural Fusion team to support black, Asian and minority ethnic colleagues. If you would like support with your application or interview please contact Wales&[email protected]

Your experience and skills

Essential

Appreciation of signalling, p'way and electrification disciplines
Experience within a fault management, maintenance, operations or rail industry control environment
Knowledge and demonstrable experience of operating procedures, rules and regulations
Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. FMS, MIMS, TRUST, TRUST DA and communications systems
Knowledge of Train Operating Companies within the route
Good team working skills and ability to make objective decisions
Able to influence others and work under pressure

Desirable

Good geographical knowledge of applicable Route
Geographical knowledge of adjoining Routes
Working knowledge of the NRN system and its correct use
Understanding of commercial/ business picture within Network Rail and TOC's

Key Information

Vacancy Details

Number of Positions:

Contract Type:

Permanent

Hours:

Full Time

Salary:

£66,113 - £66,113

Location:

Swindon Western House, Swindon

Geographical Area:

South West England

Closing Date:

04-SEP-2026

Job Category:

Operations

Function:

Wales & Western Region

Organisation:

OW Route Control ICC (112180) G5

Location Map

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incident support controller jobs in chippenham, wil

Incident Support Controller

Security Controller (Defence)

Security Officer

Internal IT Specialist

2nd Line Technical Analyst

Security Shift Manager

CCTV Installation Engineer

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