Customer service specialist Work, Jobs in Claverdon, War (with Salaries)

Customer Support Officer
Everfield —Henley in Arden
- Full-time
- Communication skills
Client Service Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Communication skills
Customer Service
Country Life Pest Control Limited —Stratford-upon-Avon
- £26,436.08 - £28,500.00 a year
- Full-time
- Writing skills
- English
- Analysis skills
Quick apply
8d
Customer Service Advisor
NCF Living —Coleshill
- £27,040 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Data entry
Quick apply
5d
Customer Service Advisor
HMV Group —St. Alphege
- Full-time
- Communication skills
- Time management
14d
Customer Service Advisors
Platform Housing Group —Birmingham
- £25,951 a year
- Part-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
7d
Warehouse & Customer Service Assistant
Warwick Batteries UK Ltd —Warwick
- From £26,500 a year
- Full-time
- Heavy lifting
- Customer service
- Computer literacy
- Free parking
Quick apply
20h
Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
11d
Customer Service Specialist - UK
Seco Tools —Alcester
- Full-time
- Continuous improvement
Customer Service Representative- Avon Insurance
NFU Mutual —Stratford-upon-Avon
- £25,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
7d
Customer Service Specialist - UK
SECO —Alcester
- Full-time
- Continuous improvement
Customer Service Advisor
TuPack —Coventry
- £27,537 a year
- Full-time
- CRM software
- Customer service
- Writing skills
Quick apply
1d
Customer Support & Fulfilment Assistant (Saturdays)
Gemini Woman —Stratford-upon-Avon
- £9.00 - £12.75 an hour
- Part-time
- Microsoft Word
- Computer literacy
- Writing skills
- Employee discount
Quick apply
7d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- English
- Travel
- Relocation assistance
- Annual leave
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
6d
Customer Service/Tele sales
Viridian International Ltd —Daventry
- £28,860 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- ERP systems
- Employee discount
- Gym membership
Quick apply
5d
Customer Services Executive
Robert Welch Designs —Evesham
- Overtime
- Hybrid work
- Microsoft Outlook
- Computer literacy
- In-person
- Free parking
- Work from home
Quick apply
7d
Customer Service Representative
Atkore —West Bromwich
- CRM software
- Project management
- Continuous improvement
- Free parking
- Annual leave
Quick apply
5d
Customer Service Advisor
Northgate Vehicle Hire —Banbury
- £28,734 a year
- Employee discount
Quick apply
Customer Services Team Leader
Wyre Forest District Council —Kidderminster
- £38,760 - £41,343 a year
- Monday to Friday
- Team management
9d

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Customer Support Officer

Everfield
Henley in Arden

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Incident queue management
Ticket management
Microsoft Office Suite
Zendesk
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
IT incident logging
Account management
Communication skills
Debugging
Help desk

Full job description

About Everfield

Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.

Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and access to a team of experts in building and growing European B2B SaaS companies who consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 9 countries, and growing.

About Depotnet

Depotnet is an enthusiastic team of 50+, some of us with software & technology backgrounds, and others with specialties in telecoms, utilities, and infrastructure. We all share a common goal, which is the number one SaaS solution of choice in the civil engineering, telecoms, utilities, and infrastructure space! Nestled on the high street of Henley in Arden, we like to work hard and play hard, all in support of delivering greatness and spending time with people who like to have fun. Alongside redefining civil engineering: we prioritise cultivating internal team relationships, where every connection is a pathway to innovation. With our industry-leading product fuelling our success, driving us toward our ambitious growth plans.

About the Role

The Customer Support Officer will be responsible for day-to-day management of customer phone, email and ticket requests coming into the Customer Support team. The successful candidate will be responsible for 1st level incident management and troubleshooting. Investigating and replicating issues raised by customers. Capturing detailed evidence, steps to reproduce, and relevant product information. Create appropriate development tasks for issues that require fixes.

What you will do:

First point of contact: Receiving user inquiries via phone, email or WhatsApp.
Ticket Logging & Triage: Accurately log, categorise and prioritise tickets based on urgency and business impact within the service desk platform.
Issue Resolution: Troubleshoot and resolve common technical problems (e.g. password resets & software installations).
Raising development cards: In a standard for our development team.
Workarounds: Offer workarounds for bugs awaiting development time.
Escalation: Route complex, unresolved issues to the appropriate second line or third line teams with clear documentation of the issue.
Monitor ticket queues to ensure SLAs are met.
Communicate progress to users clearly, managing expectations on resolution times.
Escalate major incidents promptly and follow incident management procedures.
Account Manging: Managing BAU clients focusing on maintaining day to day operations and acting as the primary point of contact.
Knowledge Base: Create and manage a self-service knowledge base for our clients.
Known Issues: Create and manage a knowledge base on known bugs.

Who We Are Looking For:

Problem-solving mindset with attention to detail.
Ability to work under pressure and manage multiple tickets simultaneously.
Familiarity with ticketing systems (e.g. ServiceNow, Zendesk, Freshdesk).
Strong customer service and communication skills, including with non-technical users.
Professional and effective written and verbal communicator
Have intermediate Excel and MS office skills.
Ability to work independently and as part of a team.
Ability to translate complex technical issues into plain English descriptions.
Experience working in IT support is essential, ideally in a similar business.
Confident at answering the phone.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decision is made based on skills, qualifications and experiences.

We look forward to receiving your application!

Apply Now

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customer service specialist jobs in claverdon, war

Customer Support Officer

Client Service Coordinator

Customer Service

Customer Service Advisor

Customer Service Advisor

Customer Service Advisors

Warehouse & Customer Service Assistant

Senior Customer Service Advisor

Customer Service Specialist - UK

Customer Service Representative- Avon Insurance

Customer Service Specialist - UK

Customer Service Advisor

Customer Support & Fulfilment Assistant (Saturdays)

Customer Care Agent (Hybrid)

Senior Customer Service Advisor

Customer Service/Tele sales

Customer Services Executive

Customer Service Representative

Customer Service Advisor

Customer Services Team Leader

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