Job Description
About the role
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.
Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading ‘Step Into Optics’ training programme. This programme includes both workshop based learning and practical ‘on the job’ experience.
You will also be involved in:
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Ordering, dispensing and collection of glasses and contact lenses
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Supporting with eye-tests and pre-screening activities
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Providing aftercare support through repairs and adjustments
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Completing operational and administrative tasks associated with dispensing prescriptions
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Maintaining shop floor standards
You will be based in store and report to store manager.
What you’ll need to have:
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Passion for customer care
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Desire to learn
It would be great if you also have:
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Worked in a retail or clinical environment
Our benefits
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Discretionary quarterly bonus
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Generous employee discounts for you and a second person (terms and conditions apply)
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Clinical and Non-Clinical Career development opportunities
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Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
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Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
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Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What's next
Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Business Area
Opticians, Retail
Specialism
Boots Opticians Operations
Keywords
customer, retail, opticians, optometry, apprentice, student, sales assistant, sales advisor, customer advisor, Optical Support
Latitude,longitude 1
52.676067866,-2.446702306
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Hours per week
Over 35 hours per week
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
OPT104 - West Midlands, Cheshire and North Wales
Area
OPT104 - West Midlands, Cheshire and North Wales
Store
3080 - Telford - New Street
Req Posted Date
23-Jul-2026
Address 1
135 Thetford Chase
Need To Know (New)
This is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis;, We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week;, We are looking for candidates who can travel to different stores across a geographical area;
Are night shifts required as part of this shift pattern?
No
Do you require a second shift pattern to be advertised?
No
Please select the required shift pattern for Fridays
Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Mondays
Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Saturdays
Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Sundays
Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Thursdays
Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Tuesdays
Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Wednesdays
Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm), Evening (7pm - 10pm)
