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We boldly go.
Where is the work:
Field-based: Work is conducted on-site at customer locations.
What's in it for you
Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth, service profitability, and operational excellence.
The ideal candidate will bring proven leadership experience from the Transport, Refrigeration, automotive or rental industry, with a track record of developing high-performing teams and delivering outstanding customer service.
What you will do
1.Revenue & Commercial Performance
Drive service revenue growth through strategic planning, commercial initiatives, and continuous improvement of the customer offering
Develop and implement pricing strategies, service packages, and value-add propositions to maximize profitability
Monitor financial performance, analyzing service line KPIs, cost structures, and revenue trends
Identify new revenue opportunities including service contracts, maintenance programs, and aftersales solutions
2. Operational Leadership
Lead and manage service operations to ensure efficiency, consistency, and high-quality delivery
Oversee service scheduling, depot performance and turnaround times
Ensure compliance with safety, legal, and industry standards across all service activities
Drive operational improvements that reduce costs, improve workflow, and increase customer satisfaction
3. Team Management & Development
Lead, motivate, and develop service teams including Regional Managers, Service Centre Managers, Technicians, Supervisors, and support staff
Establish performance objectives, conduct regular reviews, and build strong succession pipelines
Foster a culture of continuous improvement, accountability, and customer focus
4. Customer Experience & Relationship Management
Ensure exceptional service delivery for all customers, resolving escalated issues with professionalism and urgency
Build strong relationships with key clients, rental partners, suppliers, and OEMs
Implement customer service standards and feedback loops to enhance retention and satisfaction
5. Strategic Planning
Contribute to company-wide planning and budgeting processes
Forecast service revenue, resource needs, and capital expenditure for service operations
Support new service product development and market expansion initiatives
What you will bring
Proven leadership experience at senior manager or director level
Proven leadership experience in the truck, automotive, or related service industry is mandatory
Strong commercial acumen with a track record of driving revenue and profitability
Experience managing service centers, technical teams, or multi-site operations
Excellent understanding of workshop operations, fleet maintenance, or rental service processes
Ability to influence at all levels and lead teams through change
Strong problem-solving, communication, and stakeholder management skills
Strong analytical and reporting capability, including use of KPIs and performance metrics
Relevant experience in Business, Engineering, Automotive Management, or a related field
Relevant industry certifications or qualifications advantageous
Visit our website: Thermo King UK
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
