Complaint & incident senior Work, Jobs in Coggeshall, Ess (with Salaries)

Complaint & Incident Senior Associate
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
Senior Customer Service Advisor
Pinnacle Group —Chelmsford
- £25,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
9h
Registered Manager- 16 to 17+ Supported Living
Niorgrey Healthcare —Basildon
- £48,000 - £60,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- In-person
- Free parking
Quick apply
5d
Deputy Registered Manager- 16 to 17+ Supported Living
Niorgrey Healthcare —Basildon
- £35,000 - £43,000 a year
- Full-time
- Bachelor's degree
- In-person
- Leadership
- Free parking
Quick apply
5d
Team Leader/Deputy Manager
Limetrees Care Group —Harwich
- £33,280 a year
- Driving
- In-person
- Care plans
Quick apply
7h
Care Assistant (Nights)
Brooklyn Care Ltd —Clacton-on-Sea
- £12.71 an hour
- 12 hour shift
- English
- Driving
- Organisational skills
- Free parking
- Paid training
Quick apply
5d
Senior Environmental Sustainability Advisor
Balfour Beatty —Ipswich
- Hybrid work
- Annual leave
QHSE Manager
Berlin Packaging —Hadleigh
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Microsoft Office
Operations Manager
Wiggett Group —Brentwood
- Full-time
- Remote
- Maintenance
- Team management
- Contracts
Quick apply
Contracts Manager
Wiggett Group —Brentwood
- Full-time
- Maintenance
- Microsoft Office
- Supervising experience
Quick apply
Ofsted Registered Manager - Children's Residential
MaCareUK Limited —Benfleet
- £55,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Sick pay
Quick apply
11d
Duty Manager
The Quay Theatre Sudbury —Sudbury
- £12.71 an hour
- Part-time
- Bar
- English
- Microsoft Office
- Free parking
- Employee discount
Quick apply
3d

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Complaint & Incident Senior Associate

SS&C Technologies -
Basildon

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Continuous improvement
Financial services
Root cause analysis
Communication skills

Full job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Complaint & Incident Senior Associate

Locations : Basildon, Essex | Hybrid

Get To Know Us:

We are seeking a skilled and diligent individual to join our high performing, client-focused, operations team. This role is ideal for a detail-oriented professional with strong analytical, investigative, and regulatory knowledge, who thrives in a purpose-led environment.

You will play a critical part in improving customer outcomes, adherence to FCA rules, Consumer Duty, and other regulatory expectations.

SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

Flexibility : Hybrid Work Model
Your Future: Professional Development Reimbursement including access to SS&C University
Work/Life Balance: Competitive holiday scheme
Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

Complaint Handling & Resolution
- Investigate, provide redress recommendations, and resolve written or telephone complaints, including complex or sensitive cases, in line with FCA and internal complaint handling SLAs and process standards.
- Liaise across multiple business areas to perform intensive and thorough investigation of a complaint, displaying end-to-end ownership of the customer outcome
- Prepare and conduct resolution telephone calls and letters which uphold high standards of clarity, professionalism, and regulatory accuracy.

Regulatory Breach & Incident Investigation
- Perform identification, assessment, documentation, and resolution of potential regulatory breaches and incidents.
- Maintain accurate records of breaches and incidents and track the status of open actions.

Continuous Improvement
- Perform root cause analysis to identify trends, themes, and emerging risks from complaints and incidents
- Collaborate cross-functionally to share insights and support initiatives that support high quality across the team, reducing complaint drivers and preventing recurrence of incidents

What You Will Bring:

Previous experience within financial services, with working knowledge of FCA DISP, CASS, Consumer Duty, and other regulatory rules. Desirable to have qualifications to support.
Excellent verbal and written communication, with the ability to understand and explain complex matters clearly and concisely.
Customer focused, displaying empathy and integrity in dealing with sensitive or vulnerable customer cases.

High attention to detail and strong analytical skills, with a curiosity to get things right. Desirable to have exposure to root cause analysis or continuous improvement frameworks.

Strong stakeholder engagement skills and an ownership driven, solutions-focused approach.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers .

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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Refine Your Search

complaint & incident senior jobs in coggeshall, ess

Complaint & Incident Senior Associate

Senior Customer Service Advisor

Registered Manager- 16 to 17+ Supported Living

Deputy Registered Manager- 16 to 17+ Supported Living

Team Leader/Deputy Manager

Care Assistant (Nights)

Senior Environmental Sustainability Advisor

QHSE Manager

Operations Manager

Contracts Manager

Ofsted Registered Manager - Children's Residential

Duty Manager

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