Baggage facilities agent Work, Jobs in Collier Row, Gtl (with Salaries)

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Baggage Facilities Agent

Dnata UK -
London

Apply Now

Job details

6 days ago

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Complaint handling
Aviation passenger services
Customer interaction
Communication skills

Full job description

Baggage Facilities Agent

Job Summary

Assisting passengers with baggage enquiries as well as answering phone enquiries
Organise the delivery of bags
Re-flight missed bags & re-route/rush bags
Attending to customer complaints and queries, at all times representing the customer airline
To maintain a safe working environment and to ensure any unsafe equipment or acts are reported and dealt with
To comply with Department For Transport regulations & Airport Authority Bylaws and Regulations
Ensure compliance with CAA regulations and airport authority bylaws
To undertake any other duties as required by management, commensurate with the grade of the post

Job Requirements

Previous experience of working within a customer orientated airport environment is essential
Knowledge of computer check-in systems is desirable
Pre-employment checks - ability to achieve successful completion of the referencing (checkable 5 year employment/education history) and criminal record check procedures to meet dnata and CAA security regulations, and a satisfactory medical report
Safety driven with the ability to maintain a safe and secure working environment
Operational knowledge of World Tracer preferred but not essential
Excellent administrative skills in order to instigate and process the relevant paperwork
Excellent communication skills both verbal and written and establish good working relationships with staff
Awareness of Health & Safety regulations and to comply with Health & Safety at Work act
Ability to work to within tight deadlines and with appropriate attention to detail
Absolute discretion and confidentiality, with an ability to work to within tight deadlines and with appropriate attention to detail
A good team player but capable of individual action
Customer focused, with the ability to remain calm under pressure
Competent and conscientious, with a flexible approach (working hours etc)
A full clean driving licence.
To undertake any other duties as required by management, commensurate with the grade of the post
Promote at all times the Vision, Mission, Values of dnata

With you on board, we can help to achieve dnata's Vision, Mission and Values.

At dnata, our values define who we are and how we work together. We are safe - making safety and security a mindset in everything we do, where every team member is empowered to speak up and prioritise wellbeing. We play to win - going above and beyond for our customers, setting ambitious goals, taking ownership, and empowering bold decision-making. We respect everyone and work as a team - building trusted relationships, embracing diversity, and creating a culture of belonging where respect and results go hand in hand. We are future-thinking - welcoming innovative ideas, taking responsibility for our impact, learning from challenges, and investing in our people's potential. If these values resonate with you and you're ready to be part of a team shaping the future of ground handling and cargo services, we'd love to hear from you

dnata is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

Apply Now

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baggage facilities agent jobs in collier row, gtl

Baggage Facilities Agent

Airport Services Duty Supervisor - London Heathrow

Night Ground Handling Agent

Female Aviation Security Agent

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