Duty/Triage Worker
(Restart Integrated Domestic Abuse Service)
£33,699 pa
Due to the nature of this role and the needs of the individuals we support, applications are invited from women only. This is a lawful occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.
Make a difference when it matters most
Restart Integrated Domestic Abuse Service is seeking a compassionate, organised and resilient Duty/Triage Worker to join our dedicated team supporting individuals and families affected by domestic abuse.
This is an exciting opportunity for someone with experience of domestic abuse risk assessment, safeguarding and supporting vulnerable people to play a pivotal role as the first point of contact for those seeking help. You will ensure that service users receive a timely, effective and trauma-informed response, helping them access the right support at the right time.
About the Role
As a Duty/Triage Worker, you will be the primary contact for referrals into the service, including self-referrals, professional referrals and partner agency referrals. You will assess risk, identify needs, provide advice and guidance, and ensure referrals are directed appropriately to achieve the best outcomes for victim/survivors and their children.
Working within a fast-paced environment, you will gather and record sensitive information, support effective decision-making, and work alongside internal colleagues and external agencies to safeguard vulnerable adults and children.
Key Responsibilities
- Act as the first point of contact for all referrals into the Restart Integrated Domestic Abuse Service.
- Provide practical and emotional support to victims of domestic abuse and other forms of violence and abuse.
- Assess risk and vulnerability, identifying those most at risk and prioritising support accordingly.
- Gather, record and manage highly sensitive information accurately and confidentially.
- Provide advice, guidance and timely responses to enquiries from service users, professionals and partner agencies.
- Work closely with colleagues to develop safety plans and manage risk effectively.
- Liaise with statutory and voluntary sector partners to ensure coordinated support.
- Advocate on behalf of victims to help ensure their needs are understood and met.
- Identify and escalate safeguarding concerns relating to children and adults at risk.
- Maintain accurate case records in line with service policies, data protection requirements and professional standards.
- Ensure referrals are appropriately signposted or transferred to the relevant service.
About You
We are looking for someone who:
- Has experience working with vulnerable adults, children or families.
- Has a sound understanding of domestic abuse and its impact on victims and their children.
- Can undertake risk assessments and make informed decisions in challenging situations.
- Demonstrates excellent communication and interpersonal skills.
- Is able to manage sensitive and confidential information with professionalism and integrity.
- Has experience of multi-agency working and partnership collaboration.
- Can remain calm, organised and effective within a busy and emotionally demanding environment.
- Is committed to safeguarding and promoting the welfare of children and vulnerable adults.
- Shares our commitment to delivering high-quality, person-centred support.
What We Offer
- The opportunity to make a genuine difference to the lives of survivors of domestic abuse.
- A supportive and experienced team environment.
- Ongoing professional development and training opportunities.
- Regular supervision and support.
- A role that is rewarding, challenging and impactful.
For an informal discussion about this post, please contact I’sha Todd, Service Manager on 07815481327 or [email protected]
Apply Today
If you are passionate about supporting victims of domestic abuse and want to be part of a service that helps people rebuild their lives safely and confidently, we would love to hear from you.
Join Restart Integrated Domestic Abuse Service and help provide vital support at the moment it is needed most.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks.
We do not currently offer skilled worker visa sponsorship.
To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Sunday 30 August 2026
Interviews will take place on Monday 14 September 2026 