Cloud Work, Jobs in Cottingham, Ery (with Salaries)

Level 1 & Level 2 Service Desk Analyst
GBA Group of Companies —Grimsby
- Full-time
- Azure
- Customer service
- Windows
Quick apply
14d
Cyber Security Analysts
British Steel —Scunthorpe
- Up to £55,000 a year
- Full-time
- Azure
- ERP systems
- Analysis skills
- Annual leave
- Employee assistance programme
IT Support Engineer
Reds10 Manufacturing Limited —Driffield
- £28,000 - £32,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
- Sick pay
Quick apply
Senior IT Infrastructure & Cloud Consultant
HBP Group —Scunthorpe
- £45,000 - £50,000 a year
- Full-time
- Azure
Quick apply
11d
Cloud Integration Engineer
Amentum —Kingston upon Hull
- Full-time
- Azure
- Computer Science
- APIs
- Employee assistance programme
- Flexible schedule
2d
Payroll Adminstrator/Manager
Appleleaf Accountancy —Grimsby
- £29,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Senior Accountant
Rainbird Hanton Limited —Hessle
- £38,000 - £55,000 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Senior Service Desk Engineer (3rd Line / with Field)
HBP Group —Scunthorpe
- £40,000 - £45,000 a year
- Full-time
- Azure
- Travel
Quick apply
6d
Intermediate Draughtsperson
Wood —Kingston upon Hull
- Full-time
- Hybrid work
- CAD
- Computer skills
- Communication skills
- Annual leave
- Life insurance
Events & Marketing Manager
Wykeland Group (Flemingate Beverley) —Beverley
- £42,000 - £46,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Accountant
Giacom —Hessle
- £27,000 - £31,000 a year
- Microsoft Excel
- Accounting
- Communication skills
- Annual leave
Quick apply
12d
Data Engineer - Fixed-term contract
Look Thru —Doncaster
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Quick apply
6d
Customer Service Advisor
Giacom —Hessle
- £26,250 a year
- Microsoft Word
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
12d
Marketing Intern
Hull University Students' Union —Kingston upon Hull
- £13.08 an hour
- Full-time
- Social media management
- Microsoft Office
- University
- Store discount
Quick apply
6d
Business Analyst
Phoenix Software —Pocklington
- Full-time
- Hybrid work
- Management
- Analysis skills
- Software development
Quick apply
Security Operations Engineer
Giacom —Hessle
- £35,000 - £45,000 a year
- Hybrid work
- Annual leave
Quick apply
11d
Quality Coordinator
Continental —Grimsby
- Microsoft Office
- APIs
- Free parking
Major Account Manager - Local Government
Phoenix Software —Pocklington
- Full-time
- Hybrid work
- Sales
- Organisational skills
- IT
Quick apply
10d
Data Engineer
Tevalis —Kingston upon Hull
- Up to £70,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Free parking
- Employee assistance programme
Quick apply
Lead Data Engineer - Fixed-term contract
Look Thru —Doncaster
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Quick apply
6d

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Level 1 & Level 2 Service Desk Analyst

GBA Group of Companies -
Grimsby

Quick apply

Job details

Permanent | Full-time
14 days ago

Benefits

Company pension
On-site parking

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Customer service
Microsoft SQL Server
Windows
Microsoft Office
DHCP
Project management
Driving
Remote access software
Scripting
Computer networking
DNS
SharePoint
Solarwinds
IT
VMWare
TCP/IP
Root cause analysis
Communication skills
PowerShell
Active Directory
Intune
VPN

Full job description

Level 1 & Level 2 IT Service Desk Analyst

Overview

GB Agencies Ltd is seeking enthusiastic and customer-focused Level 1 & Level 2 Service Desk Analysts to join our growing IT team.

You will be responsible for providing first and second-line technical support across the business, ensuring users receive an exceptional level of IT service while maintaining the stability, security and performance of our IT infrastructure.

This is an excellent opportunity for someone looking to develop their career within infrastructure, systems administration and cloud technologies while working with a wide range of enterprise technologies.

Key Responsibilities

Service Desk Support

Act as the first point of contact for IT incidents and service requests via phone, email and service desk portal.
Log, prioritise and manage incidents using the IT Service Management (ITSM) system.
Troubleshoot hardware, software, networking and Microsoft 365 issues.
Resolve incidents within agreed Service Level Agreements (SLAs).
Escalate complex issues to senior engineers where appropriate.
Provide excellent customer service and regular communication throughout the incident lifecycle.
Produce and maintain technical documentation and knowledge base articles.
Support user onboarding and offboarding, including account creation, hardware provisioning and software deployment.

Level 1 Responsibilities

Password resets and account management.
Microsoft 365 user administration.
Active Directory user, group and computer management.
Printer installation and troubleshooting.
Laptop, desktop and peripheral support.
Basic Windows 10/11 troubleshooting.
Microsoft Office application support.
Basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP).
Mobile device support.
Hardware builds and deployments.
Software installation and configuration.
Remote support using remote assistance tools (ie, Datto RMM)

Level 2 Responsibilities

Administration of Windows Server virtual environments.
Active Directory administration including Group Policy management.
Microsoft Entra ID (Azure AD) administration.
Hybrid Microsoft 365 administration.
Exchange Online administration.
Windows Server patch management and maintenance.
Microsoft Endpoint Manager / Intune device management.
Windows Update and WSUS management (where applicable).
File server and permissions administration.
DNS, DHCP and network troubleshooting.
VPN troubleshooting and configuration.
Hyper-V and VMware administration.
Backup monitoring and recovery.
Endpoint security administration (SentinelOne or equivalent).
Root cause analysis of recurring issues.
Support infrastructure changes and IT projects.

Essential Requirements & Technical Skills

Minimum of 2 years' experience in a Level 2 IT Service Desk or Desktop Support role.
Strong administration and support experience with Windows 10/11, Windows Server 2016/2019/2022, Active Directory, Group Policy, Microsoft Entra ID (Azure AD), Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams and Intune/Endpoint Manager.
Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networking, remote desktop services and network printing.
Experience administering Windows Server environments, including patch management, endpoint security, multi-factor authentication (MFA), BitLocker, user access management, backup and recovery.
Experience using an IT Service Management (ITSM) platform such as SolarWinds Service Desk or similar.
Experience using infrastructure monitoring and support tools such as Nagios/CheckMK, SQL Server monitoring, vulnerability assessment tools, remote support software and IT asset management systems.
Experience with Cisco switching/routing, SD-WAN and PowerShell scripting would be advantageous.
Project management experience
Full UK driving licence with business insurance.
Full right to work in the UK (please note that sponsorship is not available for this role).

Skills & Attributes

We are looking for someone who:

Has excellent troubleshooting, analytical and problem-solving skills.
Is proactive, self-motivated and capable of taking ownership of tasks from start to finish
Can prioritise workload effectively and manage multiple tasks
Has excellent customer service, communication and interpersonal skills.
Produces clear technical documentation with strong attention to detail.
Works well independently whilst also contributing positively within a collaborative team.
Demonstrates a passion for technology, continuous improvement and delivering exceptional IT support.

Working Hours

Full-time, Monday to Friday.
Participation in an out-of-hours support rota when required.
Primarily office-based with occasional travel to company sites.

What We Offer

Competitive salary.
Company pension.
Ongoing training and professional development.
Exposure to enterprise Microsoft technologies.
Opportunities to progress into Infrastructure, Systems Administration or Cloud Engineering.
Friendly and supportive IT team.

Please note that we are unable to offer sponsorship for this position. Applicants must already have the legal right to work in the UK.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company pension
On-site parking

Ability to commute/relocate:

Grimsby DN31 3UA: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have British citizenship or indefinite leave to remain in the UK?

Experience:

Service desk support: 2 years (required)

Licence/Certification:

Full UK or full EU Driving license? (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

cloud jobs in cottingham, ery

Level 1 & Level 2 Service Desk Analyst

Cyber Security Analysts

IT Support Engineer

Senior IT Infrastructure & Cloud Consultant

Cloud Integration Engineer

Payroll Adminstrator/Manager

Senior Accountant

Senior Service Desk Engineer (3rd Line / with Field)

Intermediate Draughtsperson

Events & Marketing Manager

Assistant Accountant

Data Engineer - Fixed-term contract

Customer Service Advisor

Marketing Intern

Business Analyst

Security Operations Engineer

Quality Coordinator

Major Account Manager - Local Government

Data Engineer

Lead Data Engineer - Fixed-term contract

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