Complaint handler Work, Jobs in Coventry (with Salaries)

Complaint Handler
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Communication skills
5d
Home Claims Handler
Allianz —Birmingham
- £26,477 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee discount
2d
Home Claims Handler - Scoping Specialist
Hastings Direct —Leicester
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Complex Loss Handler - Home Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Construction experience
- Annual leave
Technical Home Claims Handler
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Annual leave
4d
Credit Hire Claims Handler
1010 Solutions —Birmingham
- Up to £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Account Handler
NFP Corp —Birmingham
- Full-time
- Hybrid work
- Sales
- Computer literacy
- Organisational skills
- Annual leave
- Employee discount
Receptionist/Administrative Assistant/Customer Service
Xclusive Motor Services —Birmingham
- From £13 an hour
- Part-time
- Customer service
- English
- Driving
- Free parking
Quick apply
Account Handler
JMG Group —Birmingham
- Full-time
- Customer service
- IT
- Free parking
Quick apply
Subsidence Consultant
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Leadership
- Annual leave
Claims Manager - Commercial & Schemes
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Leadership

More jobs to discover

Find similar jobs that you might be interested in.

Home Claims Handler
Allianz —Birmingham
The majority of your working day will be spent speaking with customers over the phone, managing inbound calls. Flexible buy/sell holiday options.
£26,477 a year
2d
Claims Handler
AXA —Birmingham
This role doesn’t involve taking inbound customer telephone calls, but you will make some outbound telephone calls. Ensure fair treatment of customers.
£26,228 a year
1d

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Complaint Handler

BNP Paribas -
Solihull

Apply Now

Job details

Permanent | Full-time
5 days ago

Qualifications

Complaint handling
Communication skills

Full job description

Job Title: Customer Resolution Professional

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Hours: Full time, Permanent

______________________________________________

The Role:
As a Customer Resolution Professional, you will provide personalised, top-quality support that fits each customer’s unique situation. You’ll stay aligned with key regulations like FCA, DISP, and Consumer Duty standards—always acting with care, professionalism, and attention to detail. It’s about doing right by the customer, following policy, and making every interaction count.

Key Responsibilities:
Deliver fair, empathetic solutions and ensure timely resolution of customer issues, meeting all regulatory requirements and providing appropriate redress when needed.

Achieve "Competent" status through regular case reviews, knowledge assessments, and ongoing professional development as part of the Customer Resolution Training & Competence Scheme.

Proactively identify and resolve customer issues, contributing to continuous improvement in customer journeys and complaint handling processes.

Analyse case causes to identify common complaints, offering feedback for corrective action where feasible.

Manage customer accounts accurately across digital platforms and resolve queries confidently with expert knowledge and excellent communication skills.

Stay updated on industry developments, collaborate with colleagues, and ensure health and safety standards are met in the workplace.

Skills & Attributes:
Experience of working in a Complaints environment.

Conduct Risk & Consumer Duty knowledge.

Ability to manage difficult and complex customer conversations.

Experience of Complaint Handling. (Desirable)

Ability to collaborate with stakeholders & manage workload within a timely manner.

Could this be you?

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

Your Application Journey

Our hiring process typically includes the following steps:
Initial screening with a member of our Talent Acquisition team

Interview preparation call with the Talent Acquisition team via Teams.

Competency-based interview (1 hour), F2F with the Hiring team.

We aim to complete the process within 3-4 weeks, though this can vary depending on your availability. If you’re not shortlisted, we’ll still keep you informed of the outcome.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Data Privacy Notice – The Curve Group

The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.

We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations.

We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise.

For more details about how we handle your personal data and your rights, please see our full Privacy Policy: https://www.thecurvegroup.co.uk/privacy-policy/

Apply Now

Refine Your Search

complaint handler jobs in coventry

Complaint Handler

Home Claims Handler

Home Claims Handler - Scoping Specialist

Complex Loss Handler - Home Claims

Technical Home Claims Handler

Credit Hire Claims Handler

Account Handler

Receptionist/Administrative Assistant/Customer Service

Account Handler

Subsidence Consultant

Claims Manager - Commercial & Schemes

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