Insurance disputes Work, Jobs in Crediton, Dev (with Salaries)

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Complaints Handler

Baker Snell
Exeter

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Additional leave
Company pension
Work from home
Private medical insurance
Paid volunteer time
Life insurance
Sick pay
On-site parking

Qualifications

Report generation
Complaint handling
Risk management
Management reporting
Customer interaction
Phone etiquette
Root cause analysis

Full job description

Complaints Handler – Exeter (Hybrid)

Salary: £30,000 – £35,000  

Location: Hybrid (office & home‑based)  

Hours: 35 hours per week | Monday to Friday  

Contract: Permanent

Join an organisation committed to upholding the highest standards of customer service and regulatory compliance. This is not just a job; it's a chance to make a tangible impact on both the company and its valued customers. As a Complaints Handler within the Complaints Team, your primary mission will be to manage and resolve complaints reportable to the FCA, while also providing guidance on non-reportable issues internally.

Your role will be pivotal in ensuring that root cause analysis is conducted meticulously, and high-quality management information is delivered to senior management. This is a position where your insights will directly contribute to enhancing procedures, systems, and controls, thereby mitigating future complaints and risks. Your ability to objectively assess complaints and make fair decisions is not just valued but essential.

You will be responsible for:

- Responding to escalated complaints, investigating and communicating via letter final decision
- Maintaining up-to-date records
- Collating comprehensive reports for Management Information (MI)
- Training team leads with the most current complaint handling methods to the highest standards

To succeed in this role you will need:

- Background in managing complaints within a regulated sector
- In-depth understanding of dispute resolution
- In-depth knowledge of the complaint handling procedures within the Financial Ombudsman Service
- Must have the right to work in the UK.

Building good relationships and delivering exceptional customer service, even in challenging situations, will be key to your success. If you are ready to take on a role where your skills and experience will be truly valued, and where you can make a significant impact, apply today and take the next step in your professional journey.

Experience a collaborative work environment that prioritises employee well-being and offers fantastic benefits.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Private medical insurance
Sick pay
Work from home

Work Location: Hybrid remote in Exeter

Quick apply

Refine Your Search

insurance disputes jobs in crediton, dev

Complaints Handler

Associate - Insurance Disputes

COMMERCIAL CONTRACTS SPECIALIST

Senior Associate - Construction Disputes

Associate / Senior Associate - Private Wealth

Solicitor / FCILEX 0 – 3 Years’ PQE

I want to receive the latest job alerts for insurance disputes in crediton, dev

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