Claims specialist Work, Jobs in Crewe (with Salaries)

Customer Support Specialist- Fixed Term (12 months)
Health Shield Friendly Society Ltd —Crewe
- £26,699.67 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
Senior Claims Handler EL/PL
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Pre-Litigation paralegal
Principia Law —Northwich
- £25,004 - £28,481 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
14d
FNOL Claims Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Work from home
- Employee assistance programme
Quick apply
Claims Account Manager
Proximo Holdings Limited —Chester
- £26,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Referral programme
Quick apply
4d
Support Specialist, Tier 1
Fourth —Macclesfield
- Customer service
- Microsoft Office
- Hotel
- Flexible schedule
- Life insurance
Claims Vulnerable Customer Specialist
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
13h
Specialist Adapted Account Manager
Proximo Holdings Limited —Chester
- £27,500 a year
- Full-time
- Hybrid work
Quick apply
4d
Automotive Sales Specialist
Halfords —Chester
- From £27,000 a year
- Full-time
- Sales
- Communication skills
- Store discount
- Health & wellbeing programme
New Client Enquiry Coordinator
Express Solicitors —Manchester
- £13.63 an hour
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
5d
Customs Duty Compliance Specialist
Greenergy —Manchester
- Hybrid work
- Microsoft Excel
- Analysis skills
- No degree
- Annual leave
- Employee discount
Quick apply
7d
Senior Associate Clinical Negligence Lawyer 5 year + PQE
Express Solicitors —Manchester
- Hybrid work
- Marketing
- Employee assistance programme
First Response Restoration Technician
Trinity Claims —Warrington
- From £25,500 a year
- Customer service
- Administrative experience
- Driving
- Annual leave
- Life insurance
Quick apply
Commercial Litigation Solicitor
Eventus Recruitment Group —Stoke-on-Trent
- £55,000 - £75,000 a year
- Hybrid work
- Business development
- Financial services
- Annual leave
- Employee assistance programme
Consultant Psychiatrist & Medical Director
Cygnet —Stoke-on-Trent
- Up to £175,000 a year
- Full-time
- Hospital
- Free parking
- Annual leave
5d
Shift Manager
Evri —Runcorn
- £36,765 a year
- Full-time
- IT
- Communication skills
- Annual leave
Field Support Engineer - ITS
TK Elevator —Wythenshawe
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Chemical Development Trace Analysis Scientist
Eurofins UK PSS —Macclesfield
- Full-time
- Laboratory experience
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
11d
Assistant Company Secretary
Dechra Pharmaceuticals PLC —Northwich
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
10d
Legal Apprentice
Express Solicitors —Manchester
- £10.85 an hour
- Weekend availability
- Hybrid work
- Microsoft Office
- Communication skills
- Employee assistance programme
10h

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Customer Support Specialist- Fixed Term (12 months)

Health Shield Friendly Society Ltd
Crewe

Quick apply

Job details

Full-time | Fixed term contract
£26,699.67 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
GCSE
English
Microsoft Office
Administrative experience
Data entry
Phone etiquette
Communication skills
Microsoft Dynamics Navision

Full job description

About the Role:

We are looking for enthusiastic and motivated individuals who can join our Customer Support Team on a fixed-term 12-month basis.

As a Customer Support Specialist, you'll play a key role in delivering an excellent service to our members, customers and brokers. Working in a fast-paced environment, you'll support a variety of membership, billing and administrative activities, handle customer enquiries, maintain accurate records and process financial transactions.

You'll work closely with colleagues across the business to resolve queries efficiently, provide positive customer outcomes and ensure every interaction is handled with professionalism, accuracy and care.

Main Responsibilities:

Customer Support: Provide professional and efficient support to Members, Companies and Brokers across multiple communication channels, including telephone, email and post, responding to queries in a timely manner.
Member Record Administration: Efficiently manage new and existing member records by accurately importing, updating, amending and verifying data to ensure integrity and completeness.
Member Listing Administration: Generate and maintain accurate and up to date membership listings, ensuring data integrity and completeness at all times.
Effective Credit Management: Manage sales ledger activities, payment queries and invoice administration while maintaining accurate customer records and supporting effective credit control measures.
Payment Reconciliation and Processing: Reconcile contribution listings against BACS, cheque payments and company records using Navision, ensuring Direct Debit mandates, allocation processes and month end activities are completed accurately and within required timescales.
Financial Administration: Administer financial transactions including refunds, arrears collection, cheque banking, card payments, payroll deduction reports and other payment activities to support company profitability and maintain accurate customer accounts.
System and Records Maintenance: Ensure appropriate CRM databases are updated accurately and all customer interactions are logged appropriately.
Regulatory Compliance: Carry out all activities in accordance with internal procedures, regulatory requirements and financial controls, identifying and escalating risks, errors or potential issues where appropriate.
Key Performance Indicators (KPIs): Strive to achieve departmental performance targets and objectives while maintaining quality and accuracy standards.
Cross-Functional Collaboration and Multiskilling: Build and maintain effective working relationships across the Member Support team, Sales, Finance and other internal departments. Develop knowledge across multiple operational functions and provide support where required to meet changing business priorities, resource needs, and customer service expectations.
Good Outcomes: Identify opportunities to provide an exceptional service to Members, Companies and Brokers, ensuring fair outcomes, effective communication and proactive resolution of issues. Recognise where additional support may be required and work collaboratively to meet customer and member needs.
Additional Duties: Any additional tasks requested by your Team Leader including ad-hoc Post & Fulfilment support and reception duties

About You:

To be successful in this role you will need to have the following skills, knowledge & qualifications:

Possess strong communication skills both written & verbal
Well-organised, with a high attention to detail and ability to prioritise
Ability to work on own initiative and with others in a team
Strong administrative skills
Proficiency with MS Office
Desirable, experience with working with CRM platforms

Key Stakeholders:

Sales Support Team
Member Support Team
Account Managers
Finance Team
Team Leaders & Head of Operations/Operations Manager
Stakeholders including Brokers & Companies

About Health Shield:

Health Shield is a regulated Insurance provider and is one of the leading companies in the Health Cash Plan market. Our Cash Plan products allow our Customers (and their staff) to claim for routine medical expenses – dental treatment, glasses, physio and are increasingly being seen as a key employee benefit. Our purpose is to help people lead healthier, happier lives and our people are key in achieving this. Our people goal is to create an environment where they are empowered, motivated, strive for excellence and conduct themselves with integrity.

Financial Conduct Authority Code of Conduct Rules

Rule 1: You must act with integrity
Rule 2: You must act with due skill, care and diligence
Rule 3: You must be open and cooperative with the FCA, the PRA and other regulators
Rule 4: You must pay due regard to the interests of customers and treat them fairly
Rule 5: You must observe proper standards of market conduct
Rule 6: You must act to deliver good outcomes for retail customers.

Our values

Our four values are the principles we live by, who we are and define our culture. We bring these to life every single day in all we do

Customer Focused – Putting customers at the heart of everything we do and doing our very best to exceed customer expectations
Straightforward – Making sure we keep it simple, open and honest
Professional – Having the right attitude, delivering to a high standard and having the right knowledge and competence to do your job properly
Responsible – Acting with trust, dignity, respect, being reliable and accountable for everything we do

Job Types: Full-time, Fixed term contract

Pay: £26,699.67 per year

Benefits:

Company pension
Free parking
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

claims specialist jobs in crewe

Customer Support Specialist- Fixed Term (12 months)

Senior Claims Handler EL/PL

Pre-Litigation paralegal

FNOL Claims Handler

Claims Account Manager

Support Specialist, Tier 1

Claims Vulnerable Customer Specialist

Specialist Adapted Account Manager

Automotive Sales Specialist

New Client Enquiry Coordinator

Customs Duty Compliance Specialist

Senior Associate Clinical Negligence Lawyer 5 year + PQE

First Response Restoration Technician

Commercial Litigation Solicitor

Consultant Psychiatrist & Medical Director

Shift Manager

Field Support Engineer - ITS

Chemical Development Trace Analysis Scientist

Assistant Company Secretary

Legal Apprentice

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