Customer relations Work, Jobs in Crossgates, Fif (with Salaries)

Stephens Bakery
Stephens Bakery —Dunfermline
- From £55,000 a year
- Full-time
- Microsoft Office
- Bakery
- No degree
- Employee discount
- Referral programme
Communications Business Partner
Babcock International —Dunfermline
- Full-time
- Hybrid work
- Marketing
- No degree
- Business
- Annual leave
- Flexible schedule
8d
Customer Experience Manager
Sainsbury's —Stirling
- From £32,700 a year
- Management
- Leadership
- Employee discount
HR Consultant
STEP —Stirling
- £31,400 a year
- Part-time
- Hybrid work
- English
- Human resources
- Contracts
- Free parking
Quick apply
6d
Shift Station Manager
Network Rail —Edinburgh
- £43,588 - £53,167 a year
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee discount
5d
Customer Service Agent
Menzies Aviation —Edinburgh
- Part-time
- IT
- No travel
- Communication skills
8d
Support Officer
The Scottish Government —Edinburgh
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
Central - Central Merchandiser
Schuh —Livingston
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- In-person
- Employee assistance programme
- Employee discount
11d
Administrator
GXO Logistics —Newbridge
- £27,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Employee assistance programme
- Employee discount
7d
Operation Executive Italian Full Time
T. A. Scotland —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Spanish
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
Returns Specialist
Grant Westfield —Edinburgh
- ERP systems
- Annual leave
- Employee discount
Deputy Director for Corporate Applications and Support Services
Scottish Government —Edinburgh
- £97,819 a year
- Full-time
- Presentation skills
- Agile
- IT
Relief Officer
ASEL —Dunfermline
- £12.71 - £15.00 an hour
- Weekend availability
- Communication skills
- School
- Employee assistance programme
- Employee discount
2d
Absence Management Officer – UK & Ireland
State Street —Edinburgh
- Full-time
- Analysis skills
- Human resources
- Organisational skills
6d
Social Media Officer
University of Stirling —Stirling
- Full-time
- Marketing
- Social media management
- Microsoft Office
12d
Customer and Trading Manager - Online
Sainsbury's —Stirling
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
2d
Customer and Trading Manager - Nightshift
Sainsbury's —Loanhead
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Brand and Campaigns Manager
University of Stirling —Stirling
- Full-time
- Management
- Marketing
- Project management
- Work from home
12d
Customer and Trading Manager - Convenience
Sainsbury's —Edinburgh
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
12d
Night Auditor
DoubleTree by Hilton - Queensferry Crossing —Dunfermline
- Part-time
- Hospitality
- English
- Hotel
- Free parking
- Store discount
Quick apply
2d

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Stephens Bakery

Stephens Bakery -
Dunfermline

Apply Now

Job details

Full-time
From £55,000 a year

Benefits

Employee discount
Referral programme

Qualifications

Nutrition
Baking
Microsoft Office
Performance management
Human resources
IT
Communication skills

Full job description

Location

Dunfermline, United Kingdom

Date Posted

25 June 2026

Description

People & Development Manager

Hours: 37.5 hours per week (Monday to Friday)
Start/Finish: 08:00/09:00 – 16:00/17:00
Pay: from £55,000 per annum dependent on experience
Location: Rosyth, Stephens Bakery – onsite

At Stephens, everything we do is guided by 3 simple values:

Customer First – every customer, every time
Can Do Attitude – positive, proactive, and solution focused
Stronger Together – we support each other to succeed

We are seeking a dynamic and experienced People & Development Manager to join our family-run bakery.

Our people are at the heart of everything we do. Across our bakery, retail shops and support functions, around 270 staff work together to deliver moments of joy for our customers every day.

This role plays a crucial part in ensuring we continue to build a positive, high-performing workplace where our teams feel supported and empowered to succeed.

About the Role

As People & Development Manager, you will lead and shape our people strategy, ensuring our HR practices align with our business objectives and reflect our values in action - not just words.

You’ll work closely with leaders across the business, providing practical, solution-focused support while championing a culture of gold standards, accountability and continuous improvement.

What You’ll Do

You’ll play a hands-on role across all areas of the business in a generalist HR capacity, including:

Developing and implementing HR policies and procedures that support business goals and ensure full compliance with employment law
Embedding our Customer First, Can Do Attitude and Stronger Together values into recruitment, onboarding and development practices
Overseeing recruitment and selection, including drafting job descriptions and adverts, sourcing candidates, interviewing and managing onboarding
Line managing our Recruitment and HR Assistant
Coordinating performance management processes including goal setting, reviews and development planning
Providing clear, practical guidance and advice to managers on employee relations matters such as conflict resolution, disciplinary processes, grievance handling and absence management
Monitoring and analysing HR metrics to identify trends and drive improvements in engagement and productivity
Developing and delivering training initiatives to enhance skills and help us achieve gold standard performance across the business, including management of our Stephens Hub software which houses our onboarding and training software
Ensuring accurate, secure HR record-keeping in line with data protection regulations, while facilitating timely and meaningful reporting
Keeping up to date with HR best practice and legal requirements, proactively recommending improvements

What You’ll Need

MCIPD certification preferred
Degree preferred but not essential
Proven experience in an HR Manager or similar role
In-depth knowledge of HR best practice, employment law and regulations
Strong experience in performance management, absence management and employee relations
Excellent interpersonal and communication skills, with the ability to build trust at all levels
A positive, proactive and solution-focused mindset
Demonstrated ability to lead and deliver HR initiatives
Strong organisational and problem-solving skills with attention to detail
Excellent IT skills including MS Office and HR/training systems
Most importantly, you’ll be someone who champions our values daily - putting people first so our teams can put customers first

Responsibilities and requirements outlined above are not exhaustive and may change in line with business needs.

The Perks

We love our people as much as we love our bridies (and that’s saying something). Here’s how we show it:

29 days holiday per year
Life assurance x2 salary
Unlimited remote GP appointments, 8x remote physiotherapy sessions per year, 6x each of 121 Lifestyle Coaching, Physical Training and Nutrition sessions per year
Free meal / products on shift
Special gifts at milestones like Christmas, weddings, baby & length of service
Refer a friend and earn up to £150 each
20% staff discount in all our shops
Free counselling for mental health, financial, legal or work matters
Discounts at 1,000+ retailers including Asda, Aldi, cinemas & holidays

About Us

Stephens Bakery is a 4th generation family business with over 153 years of baking heritage - but we’ve never stood still.

We’ve always taken a Can Do Attitude to innovation. We were the first bakery to partner with convenience stores, the first to mobilise a bakery Jiffy Van and the first to open a stand-alone bakery drive-thru in the UK. Today, we operate 16 retail shops alongside strong partnerships with Co-op, Scotmid, Morrisons and independent retailers.

While we continue to innovate, we remain committed to traditional baking methods and sourcing the finest local ingredients. That’s why we’ve been recognised as Scottish Craft Bakery of the Year and UK Craft Bakery Business of the Year - and why we’re home to Scotland’s favourite Morning Roll, Steak Bridie and Double Biscuit.

If you’re ready to shape the future of our people while staying true to the values that define us, we’d love to hear from you.

Grow your career with Stephens.

Apply Now

Refine Your Search

customer relations jobs in crossgates, fif

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