About the Role
This is a Fixed-Term Maternity cover position until September 2027. As the Tenancy Support & Resettlement Team Manager, you will lead and develop a team of Tenancy Support & Resettlement Officers, ensuring the delivery of high-quality, person-centred support that enables young people leaving care and vulnerable adults to successfully transition into independent living.
You'll provide day-to-day leadership, coaching and oversight of the team, ensuring services are delivered safely, effectively and in line with Bedspace's values, policies and contractual requirements. Working closely with internal departments and external agencies, you will drive positive outcomes for service users whilst ensuring your team maintains excellent standards of safeguarding, compliance and record keeping.
This is a varied role, balancing people management, quality assurance, service development and operational oversight. You'll also support complex cases where required and ensure the service continually improves through performance monitoring and best practice.
This is a full-time, fixed term position working Monday – Friday, with a salary of £38,488.05 per annum. A full UK driving licence and access to your own vehicle insured for business use are essential. The role requires regional travel across Manchester, Preston and Liverpool, with occasional travel to Yorkshire.
About you
You are an experienced leader with a passion for supporting vulnerable young people and delivering high-quality services. You have a strong understanding of housing support, tenancy sustainment and safeguarding, together with the ability to motivate, develop and hold a team accountable for delivering excellent outcomes.
You'll be confident managing performance, making decisions, resolving complex situations and building positive relationships with internal teams, local authorities and external partners.
You'll also bring:
- Experience leading or supervising support teams within housing, supported accommodation, youth services or social care.
- A strong understanding of safeguarding, trauma-informed practice and supporting individuals with complex needs.
- Excellent organisational, communication and problem-solving skills.
- Experience monitoring quality, compliance and performance against service standards.
- Confidence using Microsoft Office and electronic case management systems.
- A professional, compassionate and resilient approach, with a commitment to equality, diversity and inclusion.
- The ability to lead by example and promote Bedspace's values throughout the service.
Key Responsibilities
- Lead, supervise and support a team of Tenancy Support & Resettlement Officers.
- Carry out regular supervision, performance reviews, coaching and development conversations.
- Allocate and oversee caseloads, ensuring workloads are managed effectively.
- Monitor service quality, compliance and key performance indicators.
- Ensure safeguarding concerns are appropriately managed, escalated and recorded.
- Provide guidance on complex cases and support staff with decision making.
- Oversee tenancy sustainment and resettlement support, ensuring positive outcomes for service users.
- Ensure property inspections, tenancy documentation and support plans are completed to a high standard.
- Work collaboratively with Housing, Maintenance, Finance and Operational teams to resolve issues and improve service delivery.
- Develop strong relationships with local authorities, housing providers and external agencies.
- Identify opportunities to improve services, implement best practice and contribute to service development.
- Maintain accurate records, produce management reports and ensure compliance with organisational policies and contractual requirements.
- Promote a positive, inclusive and supportive team culture that reflects Bedspace's values.
Essential Requirements
- Previous experience managing or supervising staff within housing, supported accommodation, social care or a related sector.
- Experience supporting vulnerable young people or adults with complex needs.
- Knowledge of tenancy management, resettlement and independent living support.
- Strong understanding of safeguarding legislation and professional boundaries.
- Excellent leadership, communication and organisational skills.
- Ability to manage competing priorities and make informed decisions.
- Confident using Microsoft Office and case management systems.
- Aged 21 or over due to industry regulations.
- Hold an NVQ Level 3 (or equivalent) in Health & Social Care, Housing or a related subject, or be willing to work towards a relevant management qualification.
- Full UK driving licence with access to a vehicle insured for business use.
- Willing to undergo an Enhanced DBS check.
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About Bedspace Trust
The Bedspace Trust aims to, through the provision of housing and accommodation, provide relief to those in need. Often the individuals we work with are placed into vulnerable environments by no fault of their own. Whether it is their age, disability, financial hardship or due to being in or leaving local authority care including those who are homeless or at risk of becoming homeless. We also aim to provide support services relating to housing, benefits and financial life skills to assist with the transition to independent living.
At Bedspace Trust, we are committed to safeguarding and protecting children and adults in our work. This role involves working closely with children and is therefore exempt from the provisions of the Rehabilitation of Offenders Act 1974. As part of our recruitment, selection, and appointment processes we conduct a range of vetting checks including Enhanced DBS and reference checks, to ensure that only those who are suitable to work with children and those we care for and support are appointed.
If successfully appointed references will be taken for all roles where you have worked with adults and children; additionally, a full work history needs to be included in your CV with explanations for gaps.
Please note that at present Bedspace are unable to provide sponsorships.
