1st line support Work, Jobs in Dalkeith, Mln (with Salaries)

Customer Support Agent
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Gym membership
IT Technician
CTDI —Glenrothes
- Full-time
- Customer service
- IT
- In-person
Quick apply
2d
IAM Practitioner
Computershare —Edinburgh
- Full-time
- Analysis skills
- Work from home
Facilities Officer
The Electoral Commission —Edinburgh
- £31,549 - £33,126 a year
- Full-time
- Customer service
- Presentation skills
- Travel
- Annual leave
2d
Academy Kit Manager
Heart of Midlothian FC —Edinburgh
- Weekend availability
- Management
- English
- Driving
- Free parking
- Store discount
Quick apply
1d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
12d
Policy & Operations Manager Scotland
The Electoral Commission —Edinburgh
- £52,420 - £55,041 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
8d
IT Support Technician
Campion Homes Limited —Dunfermline
- Up to £35,000 a year
- Full-time
- Windows
- SharePoint
- In-person
- Store discount
- Work from home
Quick apply
6d
Community and Events Fundraiser
Children First —Edinburgh
- £25,155 - £30,083 a year
- Weekend availability
- Hybrid work
- Public speaking
- Microsoft Office
- Travel
- Annual leave
Quick apply
5d
Purchasing Executive
Tour Partner Group —Edinburgh
- Overtime
- Hybrid work
- Hotel
- Contracts
- Negotiation
- Employee discount
- Gym membership
Quick apply
Principal Teacher - Letham Mains Primary School
East Lothian Council —Haddington
- £59,367 a year
- Call to connect
- School
6d
Head of Operational Resilience & Continuity
FNZ —Edinburgh
- Full-time
- Military
- Master's degree
- Bachelor's degree
8d
I.T. Systems Engineer
Optos —Dunfermline
- Hybrid work
- Computer networking
- Communication skills
Security Services Engineer II (UK)
Corero —Edinburgh
- Night shift
- Hybrid work
- Computer Science
- Scripting
- Computer networking
- Annual leave
- Life insurance

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Helpdesk Team Leader
Lovat's Group —Loanhead
As our client portfolio continues to grow, we are seeking an experienced Service Desk Team Leader to support the day-to-day management of our Service Desk…
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7d
Network Team Ambassador - Edinburgh and Newcastle
Rapport —Edinburgh
Professionally managing all incoming and outgoing calls. Have at least one year of customer-facing experience in a fast-paced environment, such as five-star…
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1st line support jobs near dalkeith, mln

Customer Support Agent

Modulr Finance -
Edinburgh

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company events
Private medical insurance
Gym membership

Qualifications

Complaint handling
Technical support

Full job description

Edinburgh, UK

Full-time

In office 4 days/week

Are you curious and excited by experimentation?

Do you want to keep learning and developing while gaining hands-on experience in embedded payments?

Do you want to play a key role in delivering a world-class customer experience?

If so, we would love to hear from you!

Who We Are

Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. Find out more about us on our website and careers site.

What You’ll Do

Respond to customer enquiries via web, email, phone, and other channels, ensuring timely and effective resolution.

Investigate and diagnose issues using company and online resources, maintaining accurate communication and issue logs.

Collaborate with your team to continuously improve the quality of service provided to customers.

Take ownership of the customer experience, seeing complex issues through to resolution.

Work flexibly between 8am and 6pm, Monday to Friday (35-hour week), with 24/7 out-of-hours support on a rota basis (1 week in 6).
Contribute ideas and share knowledge to help improve processes and customer outcomes.

Who You Are

What you’ll need:

A curious mindset and proactive approach to problem-solving.

Experience supporting customers via phone and email.

Confidence in communicating with customers and tailoring your style to different audiences.

High attention to detail and ownership of the customer experience.

Nice to haves:

Experience providing 1st line technical support or troubleshooting technology products.

Complaint handling experience.
Academic background in finance, technology, or business, or European language skills/experience with overseas clients.

What We Offer You

Share Options – Company Share Option Plan (CSOP).

Bonus – Annual discretionary bonus based on company and individual performance.

Flexible benefits – £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental, etc.

Wellbeing app – Confidential, on-demand access to therapy, coaching, and more.

Holidays – 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays; you choose the rest.

Learning opportunities – Two-day onboarding (ModStart) and ongoing development support.

Company-wide events – Participate in collaborative and engaging events.
Bike to work / E-bike scheme

ModInclusion

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

Apply Now

Refine Your Search

1st line support jobs in dalkeith, mln

Customer Support Agent

IT Technician

IAM Practitioner

Facilities Officer

Academy Kit Manager

IT Service Desk Analyst - Edinburgh

Policy & Operations Manager Scotland

IT Support Technician

Community and Events Fundraiser

Purchasing Executive

Principal Teacher - Letham Mains Primary School

Head of Operational Resilience & Continuity

I.T. Systems Engineer

Security Services Engineer II (UK)

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