Technical support Work, Jobs in Darley Dale, Dby (with Salaries)

Systems Administrator
Thrive —Mansfield
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
Quick apply
7d
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
7d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Maintenance
- Work from home
Quick apply
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
Technology Support Technician
Heanor Gate Spencer Academy —Heanor
- £29,541 - £31,525 a year
7d
IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Network Support Engineer
Node4 —Derby
- Hybrid work
- Analysis skills
- Employee assistance programme
10d
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Digital Inclusion Worker
Citizens Advice —Clay Cross
- £25,877 - £28,664 a year
- Communication skills
22h
IT Support & Projects Technician
Oliver King Consulting Limited —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
4d
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
IT Support Technician
AvantiGas —Chesterfield
- Travel
- Communication skills
4d
Service Desk Analyst
Sheffield Hallam University —Sheffield
- £28,031 - £31,236 a year
- Full-time
5d
IT Service Desk Lead
Social Work England —Sheffield
- £38,898 - £41,211 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Time management
- Annual leave
- Life insurance
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Communication skills
IT Support Analyst
UnionLine —Sheffield
- From £24,479 a year
- Full-time
- Microsoft Outlook
- Maintenance
- Organisational skills
- Free parking
- Sick pay
Quick apply
3d
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- SQL
- Mentoring
- Computer skills
- Free parking
- Sick pay
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- Linux
- Free parking
Quick apply

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Systems Administrator

Thrive -
Mansfield

Quick apply

Job details

Full-time
7 days ago

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Incident management
Client engagement
Incident queue management
Ticket management
Incident documentation
Microsoft Exchange
Network infrastructure
Service restoration
Continuous improvement
CompTIA Network+
Technical support incident logging
SharePoint
Technical writing
IP networking
Customer interaction
IT incident logging
Root cause analysis
Leadership
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Time management
Help desk

Full job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth.

Responsibilities

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools.
Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution.
Support and troubleshoot diverse computing environments across a wide range of business clients.
Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues.
Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices.
Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents.
Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency.
Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience.
Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards.
Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement.
Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives.
Review client environments for security best practices, proactively identifying risks and participating in change management activities.
Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation.
Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery.

Requirements

3–5 years in IT support/operations, including MSP or multi-tenant experience.
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
Experience with endpoint security (EDR/AV), backup/DR, patch management.
Proficient with PowerShell scripting and automation.
Strong incident management, change control, and documentation.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Excellent customer service skills

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications

CompTIA Network+ / A+
Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102)
ITIL v4 Foundation (modules).

Quick apply

Refine Your Search

technical support jobs in darley dale, dby

Systems Administrator

Systems Engineer

Desktop Support Engineer

Application Support Analyst (Nights)

IT Support Technician

Technology Support Technician

IT Service Desk Engineer

Dropbox Hypercare - IT Service Support Agent

Network Support Engineer

Digital Transformation - IT Service Support Agent

Digital Inclusion Worker

IT Support & Projects Technician

Desktop Support Analyst

IT Support Technician

Service Desk Analyst

IT Service Desk Lead

Systems Support (Occupational Health)

IT Support Analyst

2nd Line Support Analyst

Technical Support

I want to receive the latest job alerts for technical support in darley dale, dby

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