Support analyst Work, Jobs in Darton, Syk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Data Analyst
The Progeny Group Limited —Leeds
- £43,000 a year
- Full-time
- Remote
- Microsoft Excel
- SQL
- APIs
- Employee assistance programme
- Referral programme
Quick apply
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
6d
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
8d
PPC Analyst
Circus PPC Agency —Leeds
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Life insurance
Quick apply
Business Analyst
Walker Morris LLP —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
Application Support Analyst - 2nd Line
System C —Leeds
- Full-time
- Windows
- SQL
- Analysis skills
Technical Support Analyst - SketchUp
Trimble —Leeds
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
13d
Graduate Commercial Analyst
Vulcan Seals —Sheffield
- £26,702 - £28,500 a year
- Full-time
- Microsoft Office
- Analysis skills
- Business
- Health & wellbeing programme
- Employee assistance programme
Quick apply
9d
PMO Support Analyst
TPT Retirement Solutions —Leeds
- Microsoft Office
- Presentation skills
- Communication skills
1d
Data Analyst
All Response Media —Leeds
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Sick pay
Quick apply
9d
Accounts & Data Analyst
Footprint Recycling —Huddersfield
- £32,000 a year
- Temporary
- Data entry
- In-person
Quick apply
10d
Clinical Systems Analyst
Mednotic Health Technologies Ltd —Leeds
- £2,900 - £3,300 a month
- Full-time
- Analysis skills
- IT
- In-person
Quick apply
1d
Commercial Data Analyst
M Group —Birstall
- £32,000 - £42,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
HR Data and Reporting Analyst
The Progeny Group Limited —Leeds
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
Quick apply
SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)
UST —Leeds
- Computer Science
- Windows
- Analysis skills
Quick apply
Laboratory Analyst
AMG Chrome Limited —Rotherham
- £35,340 a year
- 12 hour shift
- Laboratory experience
- Analysis skills
- IT
- Free parking
- Store discount
Quick apply
7d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
6d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

support analyst jobs in darton, syk

Service Desk Analyst - Tier I

Data Analyst

Application Support Analyst

Junior Application Support Analyst

Desktop Support Analyst

PPC Analyst

Business Analyst

Application Support Analyst - 2nd Line

Technical Support Analyst - SketchUp

Graduate Commercial Analyst

PMO Support Analyst

Data Analyst

Accounts & Data Analyst

Clinical Systems Analyst

Commercial Data Analyst

Service Analyst

HR Data and Reporting Analyst

SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)

Laboratory Analyst

Service Desk Analyst

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