Senior visual Work, Jobs in Derby, Dby (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Customer Events Officer
Rolls-Royce —Derby
- Full-time
- Travel
- Communication skills
- Annual leave
2d
Communications Officer
Viterra —Eastwood
- Full-time
- Bachelor's degree
- Communication skills
- Employee assistance programme
Store Manager
Crew Clothing Derby (Derbion Centre) —Derby
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Quick apply
12d
Content & Visual Communications Executive
Clinigen —Burton-On-Trent
- Hybrid work
- Microsoft Powerpoint
- Marketing
- Bachelor's degree
Quick apply
2d
Content/Social Media Marketing Executive
Faria Education Group —Loughborough
- Full-time
- Hybrid work
- Social media management
- Organisational skills
- AI
Quick apply
3d
Graphic Designer (Presentations)
Frasers Group —Shirebrook
- Full-time
- Microsoft Powerpoint
Quick apply
1d
Creative Copywriter
Syke Legal Engineering —Leicester
- Remote
- English
Quick apply
Senior Bid Writer
M Group —Nottingham
- Microsoft Word
- Travel
- Organisational skills
- Annual leave
11d
Loss Prevention Officer
NEXT —Nottingham
- £12.71 - £13.84 an hour
- Full-time
Contracts Manager - Balvac
Balfour Beatty —Derby
- Hybrid work
- Contracts
- Construction experience
- Budgeting
11d
Quality Manager
Alkegen —Derby
- Full-time
- Continuous improvement
- Team management
- Quality control
6d
Visual Analytics Developer III
Steris —Derby
- Full-time
- Software troubleshooting
- Writing skills
- Presentation skills
Senior Orthoptist
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £39,959 - £48,117 a year
- Part-time
- Research
- Paediatrics
- Teaching
Web Designer
TESTQ Technologies —Leicester
- £43,800 - £55,000 a year
- Full-time
- Remote
- English
- Bachelor's degree
- SDLC
Quick apply
IT Support & Digital Operations Administrator (On-Site)
Anglo Skills College —Nottingham
- £21,000 - £25,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Computer Science
Quick apply
Bid Writer
M Group —Nottingham
- Hybrid work
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
Sales Assistant - East Midlands
J Barbour and Sons —Alfreton
- Part-time
- Customer service
- Data analysis skills
- POS
- Employee discount
- Referral programme
Quick apply
3d
Senior Software Developer - 2D iGaming Clients
Greentube —Nottingham
- From £38,000 a year
- Full-time
- Hybrid work
- Java
- Health & wellbeing programme
- Annual leave
Quick apply
Master Technician
Everyman Driving Experiences —Donington Park
- £40,000 - £55,000 a year
- Full-time
- Supervising experience
- Quality control
- Mentoring
Quick apply

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
5 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

senior visual jobs in derby, dby

Subject Matter Expert (SME)

Customer Events Officer

Communications Officer

Store Manager

Content & Visual Communications Executive

Content/Social Media Marketing Executive

Graphic Designer (Presentations)

Creative Copywriter

Senior Bid Writer

Loss Prevention Officer

Contracts Manager - Balvac

Quality Manager

Visual Analytics Developer III

Senior Orthoptist

Web Designer

IT Support & Digital Operations Administrator (On-Site)

Bid Writer

Sales Assistant - East Midlands

Senior Software Developer - 2D iGaming Clients

Master Technician

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