Guest service Work, Jobs in Desford, Lec (with Salaries)

Guest Service Assistant Match Days Only
Holiday Inn Express Leicester —Leicester
- £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
Quick apply
Experienced bar staff and front of house
Red Lion Public House —Nuneaton
- £12.50 - £17.76 an hour
- Part-time
- Serving
- Hospitality
- Bar
Quick apply
12d
Front of House
Premier Inn —Leicester
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
21h
Front of House Assistant
Bannatyne —Leicester
- £12.71 an hour
- Weekend availability
- Bar
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Waiting Team Member - Full Time
Prezzo Italian —Leicester
- £9.25 - £12.71 an hour
- Full-time
- Employee discount
- Referral programme
Quick apply
Casual Event Staff
D and C Pub Group Ltd —Coalville
- £8.00 - £13.50 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Annual leave
- Flexible schedule
Quick apply
Weddings and Visitor Services Assistant - Casual
Anglian Water Services Ltd —Oakham
- £13.45 an hour
- Weekend availability
- Customer service
- Communication skills
- Free parking
- Employee discount
6d
Front of House Staff
ibis Leicester City —Leicester
- Up to £26,538 a year
- Weekend availability
- Hospitality
- Bar
- English
- Employee discount
- Sick pay
Quick apply
1d
Buffet Assistant
Leicester —Leicester
- Part-time
- Customer service
- Communication skills
- Flexible schedule
Quick apply
11d
Receptionist
Leicester —Leicester
- Part-time
- Hospitality
- Customer service
- Administrative experience
Quick apply
11d
Food & Beverage Attendant
The Grand Hotel Leicester —Leicester
- £12.71 an hour
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
13d
Front of House Staff
Anantara Ltd —City of Leicester
- £12.21 - £15.00 an hour
- Temporary
- Serving
- Hospitality
- Bar
Quick apply
Concierge Assistant
Loughborough University —Loughborough
- £26,108 a year
- Part-time
- Hybrid work
- Bar
- Customer service
- University
8d
Waiting Staff
Wine And Dine Limited —City of Leicester
- £6.71 - £12.71 an hour
- Part-time
- Serving
- Hospitality
- Sales
Quick apply
Till Operator, Pride Park Stadium
Delaware North —Derby
- £15.07 an hour
- Weekend availability
- No experience needed
- No degree
- IT
Kitchen Assistant - Part Time
Prezzo Italian —Leicester
- Up to £12.71 an hour
- Part-time
- No experience needed
- Employee discount
- Referral programme
Quick apply
8d
Server/Waiter
My Delhi Streetery Ltd —Leicester
- £14.00 - £14.50 an hour
- Full-time
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
restaurant expeditor
My Delhi Leicester —Leicester
- £13.50 - £15.00 an hour
- Full-time
- Hospitality
- Supervising experience
- Team management
- Employee discount
Quick apply
Collections Assistant
National Trust —Derby
- £13.25 an hour
- Holidays
- Free parking
- Employee assistance programme
9d
Event Coordinator
Athena Events Ltd —City of Leicester
- From £27,000 a year
- Weekend availability
- CRM software
- Hospitality
- Sales
- Flexitime
Quick apply
1d

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Guest Service Assistant Match Days Only

Holiday Inn Express Leicester
Leicester

Quick apply

Job details

Part-time
£12.71 an hour

Qualifications

Bilingual
Hospitality
Multilingual
Guest services
Hotel experience

Full job description

People

To aid and assist guests throughout their stay in a friendly and professional manner
To be fully aware of daily activities in the hotel
To maintain good working relationships with colleagues in the Reception area and other departments of the hotel
To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded
To attend training when required,
To fully understand and execute all shift operations and tasks working to shift checklists
To constantly improve and develop product knowledge to maximise quality of service
To be able to be cross-train in other departments to develop individual potential.

Quality

Ensure telephones are answered promptly and correctly to maximize business and minimize guest frustration.
To take appropriate action to resolve guest complaints
To actively seek solutions to improve IHG Heartbeat Scores.
To be aware of guest feedback on IHG Social Listening Tool.
To ensure that guest details/history are accurately maintained to ensure individual needs are recognized and adds value to the guest experience.
To directly co-ordinate the activities of all outlets, thus ensuring high standards of cleanliness and service are maintained throughout in order to reflect the brand standards on all occasions.
To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear. To complete bar duties, including setting up replenishing of stocks, serving guests, cleaning tables and washing glasses.
Setting up, preparation, service and clearing breakfast including using the dishwasher and general cleaning and tidying.
Public area maintenance including replenishing of vending area and toilet supplies.
Preparation and clearing of meeting rooms.
Ensure the team maintain the hotel, collect any litter, remove/report hazards
To ensure compliance throughout the department and hotel with brand, hotel and company operating standards.
To be fully conversant with the Hotel policy on:
Fire & Evacuation
Security procedures
Health & safety policy
Personnel & Training procedures
To serve guests in a friendly and professional manner

Profit

Participate in guest activities that promote the hotel product and its services
To create and take advantage of sales opportunities in order to maximise hotel revenue
To be fully aware of the hotel facilities and promote them whenever possible
To answer telephones promptly and correctly to maximise business and minimise guest frustration
To be consistently aware of the hotel’s availability and sell rooms at the best possible rate
To maintain a high level of awareness of local competitors and trends
To remain focused on sales and standards

General

Comply with the company codes of conduct at all times
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
Familiarise yourself with emergency and evacuation procedures
Understand your responsibilities with regards to security
Proactively pursue all practices in line with Company environmental and energy saving initiatives
Have a flexible approach to the hours you are required to work to meet the needs of the business

Job Type: Part-time

Pay: £12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

guest service jobs in desford, lec

Guest Service Assistant Match Days Only

Experienced bar staff and front of house

Front of House

Front of House Assistant

Waiting Team Member - Full Time

Casual Event Staff

Weddings and Visitor Services Assistant - Casual

Front of House Staff

Buffet Assistant

Receptionist

Food & Beverage Attendant

Front of House Staff

Concierge Assistant

Waiting Staff

Till Operator, Pride Park Stadium

Kitchen Assistant - Part Time

Server/Waiter

restaurant expeditor

Collections Assistant

Event Coordinator

I want to receive the latest job alerts for guest service in desford, lec

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