3rd line service desk Work, Jobs in Dinnington, Syk (with Salaries)

3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
1st Line Support Engineer
SBK Computers —Chesterfield
- From £28,089 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Free parking
- Employee discount
Quick apply
5d
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
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1st Line Support Engineer
SBK Computers —Chesterfield
Updating asset register for customers new equipment before delivery. 1-2 Years prior experience within a technical support focused role.
From £28,089 a year
Quick apply
5d
Desktop Support Engineer
Glo-networks Ltd —Derby
1st Line Technical Support: 2 years (required). Deliver excellent customer service — clear communication, patience, and a helpful attitude every time.
£25,000 - £35,000 a year
Quick apply

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3rd Line Service Desk Engineer

Millgate -
Sheffield

Quick apply

Job details

Full-time
£30,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Azure
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
IT service management
Incident documentation
Internal department liaison
Service restoration
Continuous improvement
Virtualisation
Mentoring
Technical writing
Major incident coordination
Problem management
Professional development mentoring
Root cause analysis
Document management
Microsoft Azure
Help desk

Full job description

Job Advert

Role Purpose

The 3rd Line Service Desk Engineer is the senior technical escalation point within the Service Desk, responsible for resolving the most complex technical issues across Millgate’s external client base and internal users.

The role provides advanced technical expertise, proactive problem management, and support for ongoing service improvement, both remotely and on client site when required. In addition, the 3rd Line Engineer plays a key role in mentoring Service Desk Engineers and supporting the stability, security, and performance of client environments.

Key Responsibilities

Advanced Technical Escalation & Resolution

Act as the primary escalation point for complex incidents from 1st and 2nd Line Engineers
Diagnose and resolve high-severity and technically complex issues across:

o Microsoft 365 and Azure environments

o Windows Server and endpoint infrastructure

o Networking, security, and virtualisation platforms

Perform in-depth technical analysis and root-cause identification
Provide both remote and on-site support where required

Ownership of Critical Incidents

Take ownership of major incidents and ensure they are driven through to resolution
Maintain clear structure and control during high-priority or business-critical outages
Ensure timely communication, escalation, and stakeholder updates throughout
Work collaboratively across internal teams to restore service as quickly as possible

Client & Internal Stakeholder Communication

Maintain proactive, clear, and professional communication with clients and internal users
Set expectations on resolution plans, risks, and timelines
Act as a technical authority and trusted advisor for complex issues
Represent Millgate with professionalism, confidence, and technical credibility

Problem Management & Service Improvement

Identify recurring incidents and perform root-cause analysis
Recommend and implement permanent fixes and preventative measures
Contribute to continuous improvement of Service Desk processes, tooling, and standards
Work closely with leadership to improve service reliability and efficiency

Documentation & Technical Governance

Produce high-quality technical documentation for incidents, changes, and solutions
Maintain and enhance internal documentation systems (e.g. IT Glue)
Ensure all work is documented clearly, accurately, and in line with standards
Support maintaining consistency and quality across Service Desk documentation

Collaboration, Mentoring & Leadership Support

Mentor and support 1st and 2nd Line Engineers, providing guidance and technical development
Act as a point of escalation support during busy periods or major incidents
Collaborate with Projects, Solutions, and Engineering teams on implementations and escalations
Support knowledge sharing and uplift of overall Service Desk capability

Operational Excellence & Service Delivery

Ensure all work is delivered in line with SLAs, processes, and service standards
Follow escalation paths, change management, and operational procedures
Contribute to stability, performance, and security of client environments

Quick apply

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3rd line service desk jobs in dinnington, syk

3rd Line Service Desk Engineer

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Desktop Support Analyst

IT Support Analyst -2nd Line

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