Job Description
Job Title
Care Coordinator (Office & Community Based)
Reports To
Registered Manager / Deputy Manager
About the Role
At Lillie-Rose Home Care, we are proud to be rated Outstanding by the Care Quality Commission (CQC). Our Care Coordinators play a vital role in ensuring our clients receive safe, responsive and high-quality care every day.
This is a varied office and community-based operational role and is ideal for someone who enjoys working in a fast-paced environment where every day is different.
You'll be responsible for coordinating care services, supporting Care Workers, completing client assessments, maintaining compliance and ensuring our clients receive outstanding care.
This is not a traditional office administration role. Whilst there is office-based work, you will regularly work within the community carrying out assessments, quality assurance visits and supporting Care Workers.
As a domiciliary care provider operating between 7:00am and 10:00pm, seven days a week, flexibility is essential. Although your standard shift is 9:00am–5:00pm, additional hours will occasionally be required to support the service during emergencies, staff shortages or periods of high demand.
Every effort will always be made to source cover for care visits. However, where cover cannot be found, Care Coordinators are expected to deliver care themselves to ensure our clients continue to receive safe, high-quality care.
If you enjoy problem-solving, thrive under pressure and genuinely want to make a difference, this is an incredibly rewarding opportunity.
Main Responsibilities
The Care Coordinator is responsible for supporting the effective day-to-day operation of the domiciliary care service.
Responsibilities include, but are not limited to:
Care Coordination
- Managing a live rota and responding quickly to changes throughout the day.
- Scheduling Care Workers to ensure all visits are safely covered.
- Managing emergency changes due to sickness, annual leave and unforeseen circumstances.
- Monitoring staff availability and service delivery.
- Ensuring continuity of care wherever possible.
Client Management
- Completing initial care assessments.
- Producing and reviewing care plans.
- Completing and reviewing risk assessments.
- Carrying out regular client reviews.
- Responding professionally to client queries, concerns and complaints.
- Liaising with families and healthcare professionals.
Staff Support
- Supporting Care Workers with day-to-day operational issues.
- Conducting supervisions.
- Carrying out competency observations and spot checks.
- Recruiting, interviewing and onboarding new Care Workers.
- Supporting staff development and performance.
Quality & Compliance
- Maintaining accurate electronic records.
- Ensuring compliance with CQC Fundamental Standards.
- Monitoring quality across the service.
- Supporting audits and quality assurance processes.
- Promoting best practice across the organisation.
Operational Responsibilities
- Participating in the company on-call rota (currently one week in every two).
- Responding to emergencies outside normal working hours whilst on-call.
- Providing direct care where emergency cover cannot be sourced.
- Supporting the management team with the day-to-day running of the service.
- Undertaking any other duties appropriate to the role.
Working Pattern
This is a full-time position working across a 7-day rota.
- Standard working hours are 9:00am–5:00pm.
- You will work 5 days out of 7, with 2 days off each week according to the rota.
- Participation in the on-call rota is required (currently one week in every two).
- Our service operates between 7:00am and 10:00pm, 365 days a year.
- Flexibility is essential.
- Additional hours may be required during busy periods, emergencies or staff shortages.
- When operationally required, Care Coordinators are expected to provide direct care if alternative cover cannot be arranged.
Salary & Benefits
- £13.33 per hour, plus statutory holiday pay (equivalent to £14.94 per hour including holiday pay).
- £42.86 on-call payment for each day you are scheduled to be on-call.
- Any care visits completed outside of your normal working hours (9:00am–5:00pm) are paid at your hourly rate, in addition to your daily on-call payment.
- Workplace pension.
- Fully funded professional development.
- Career progression opportunities.
- Supportive management team.
- The opportunity to work for an Outstanding CQC-rated home care provider.
Essential Requirements
- Full UK Driving Licence.
- Access to your own vehicle.
- Willingness to obtain business insurance.
- Minimum two years' experience working within Health & Social Care.
- NVQ/QCF Level 3 in Health & Social Care (or equivalent), or NVQ/QCF Level 2 with a commitment to complete a fully funded Level 3 qualification following successful completion of your probationary period.
- Willingness to travel throughout the local community.
Knowledge, Skills & Experience
The successful candidate will:
- Have previous experience within Health & Social Care.
- Have previous experience as a Care Coordinator, Senior Carer, Team Leader or similar role, or be ready to progress into care coordination.
- Be highly organised and able to prioritise multiple tasks.
- Remain calm under pressure.
- Be confident making decisions.
- Have excellent communication and customer service skills.
- Enjoy problem-solving.
- Work well independently and as part of a team.
- Have experience using electronic rota planning and care management systems.
- Have a good understanding of CQC regulations and compliance.
- Demonstrate professionalism, integrity and accountability at all times.
Training & Development
At Lillie-Rose Home Care, we are committed to developing our people.
Applicants holding an NVQ/QCF Level 2 will be fully supported to complete their Level 3 qualification following successful completion of their probationary period.
We also provide ongoing funded professional development, refresher training and opportunities for career progression within our growing organisation.
Our Values
Every member of the Lillie-Rose Home Care team is expected to:
- Treat every client with dignity, compassion and respect.
- Promote independence and choice.
- Support colleagues and contribute positively to the team.
- Work honestly, professionally and with integrity.
- Deliver care that reflects our Outstanding CQC rating.
- Continuously strive to improve the quality of the service we provide.
Confidentiality
The post-holder must maintain the confidentiality of all client, employee and company information and comply with all relevant legislation, including the UK General Data Protection Regulation (UK GDPR) and company policies.
Health & Safety
Employees are required to comply with all Health & Safety legislation, company policies and safe working practices, ensuring the safety of clients, colleagues and members of the public at all times.
Equality, Diversity & Inclusion
Lillie-Rose Home Care is committed to promoting equality, diversity and inclusion. All employees are expected to treat colleagues, clients and members of the public fairly, respectfully and without discrimination.
Flexibility
This job description outlines the principal duties of the role and is not intended to be exhaustive.
As an operational domiciliary care provider, flexibility is essential. The successful candidate will be expected to undertake any duties reasonably required to support the safe, effective and efficient delivery of our service, in line with their skills, experience and training.
Pay: £14.94 per hour
Benefits:
- Company pension
- On-site parking
- Referral programme
Work Location: On the road
