Overview:
Reporting to the Head of Stockless Fulfilment, you are responsible for owning and developing the Screwfix Stockless Fulfilment proposition, including the design and delivery of processes, governance, ways of working, and reporting. Working with the Lead Account Manager, you drive the delivery of operational outcomes and lead the execution of new programmes, ensuring strong performance and continuous evolution of Stockless Fulfilment to support scalable, efficient growth.
What's in it for you?
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Discretionary annual bonus up to 20%
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33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
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Hybrid working with up to 2 days working from home
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Flexible start and end times around core working hours
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Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
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EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
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Up to 14% employer pension contributions
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Life cover up to 4x your salary
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Health cash plan and discounted gym memberships (up to 25% savings)
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20% discount at Screwfix and B&Q
Responsibilities:
- Set and own operational standards, governance frameworks, and performance routines to ensure consistent execution and continuous improvement across the fulfilment network.
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Accountable for setting operational KPIs, SLAs, and service delivery outcomes, ensuring performance is tracked, reported, and actively improved through structured intervention and escalation.
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Act as escalation point for complex vendor, system, and internal operational issues, driving resolution, root cause elimination, and long-term prevention strategies.
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Own Stockless Fulfilment forecasting, capacity planning, and budget management.
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Manage the team that produces, and present operational performance reporting, providing insight, challenge, and recommendations to influence business decisions.
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Lead continuous improvement and transformation initiatives across processes, systems, and ways of working to improve scalability, resilience, and efficiency.
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Lead operational input into systems and technology change, ensuring Stockless Fulfilment requirements are embedded into design, prioritisation, and implementation.
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Own strategic relationships with key technology partners and system providers, ensuring alignment between operational needs and system capability.
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Propose, align and agree on the Development priorities and scope in conjunction with the Head of Stockless Fulfilment.
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Lead end-to-end delivery of new Stockless Fulfilment programmes, ensuring outcomes are achieved.
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Identify and manage cross-programme and enterprise-wide dependencies to ensure alignment with broader business change activity.
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Partner with senior stakeholders across Commercial, Supply Chain, Finance, Digital, and external partners to align priorities and secure delivery outcomes.
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Prepare and deliver clear, insight-led reporting and executive-level presentations to support governance and strategic decision-making.
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Contribute to the design and evolution of future operating models for Stockless Fulfilment, ensuring scalability and long-term capability.
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Develop and manage cross-functional KPI frameworks and dashboards to monitor performance and drive action.
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Identify and mitigate commercial and operational value leakage across fulfilment and vendor models.
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Optimise fulfilment models, payment terms, and operational workflows to enable scalable and efficient growth.
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Manage cross-functional resource planning and capacity allocation across workstreams to ensure effective delivery of programme activity.
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Maintain external market intelligence and benchmarking to inform strategic direction and fulfilment model evolution.
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Contribute to and influence medium and long-term operational strategy for Stockless Fulfilment, shaping how the model evolves to meet future business requirements.
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Engages team through agreed performance and development objectives, driving high performance through 1:1s and quarterly check-ins.
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Collaborates with peers and direct reports in using Peakon insight to drive engagement within the team and function.
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Lead, develop, and performance manage direct reports, building a high-performing, accountable, and customer-focused culture.
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Drive engagement, capability development, and succession planning within the Operational team.
Qualifications:
- Proven experience leading end-to-end operational performance in complex fulfilment, supply chain, or multi-vendor/stockless environments
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Strong track record of owning KPIs, SLAs, and service performance, driving measurable improvement across operational networks
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Senior stakeholder management experience, including cross-functional leadership and escalation of complex vendor, system, and operational issues
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Commercial and financial acumen with experience owning budgets, driving cost efficiency, and improving productivity
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Experience in forecasting, capacity planning, and peak/trading readiness to ensure scalable and resilient operations
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Experience working with technology and systems teams, including shaping requirements and supporting system change/implementation
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Proven delivery of continuous improvement and transformation programmes across processes, systems, and operating models
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Strong analytical and reporting skills, with experience presenting performance insights and recommendations to senior leadership
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Workforce planning and organisational design experience, including capability building and succession planning
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Demonstrated leadership of teams, with focus on performance management, development, and high-accountability culture building
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Experience contributing to operational strategy and translating strategic objectives into execution plans
At Screwfix, Your Wellbeing Comes First:
Financial wellbeing
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Wagestream access to track earnings and save
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Access to the Kingfisher Share Scheme
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Colleague support fund
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Exclusive offers and discounts via our Hapi app
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Cycle-to-work scheme and savings on bikes
Every day benefits
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Career progression and development programmes
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Coaching and mentoring to help you thrive
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Access to wellbeing resourcing including PepTalk
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Support networks available
Recruitment Process
We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.
We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.
Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.
Please let us know at [email protected] if you need any additional support or adjustments when it comes to your application.
NO AGENCIES PLEASE
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