Fixed Term to March | Full Time | Based at Weymouth Campus
We are seeking a skilled and motivated 2nd Line Helpdesk Technician to join our IT Services team on a fixed-term basis until March. This is an excellent opportunity to play a key role in supporting a modern, dynamic college environment during a period of significant digital change.
About the Role:
As a 2nd Line Helpdesk Technician, you will provide high-quality technical support across the college, ensuring the reliability and performance of our IT systems for staff and students. You will work across a broad technical landscape, supporting infrastructure, end-user devices, and core platforms including Microsoft 365.
Your responsibilities will include:
- Managing and resolving escalated IT support tickets in line with service levels
- Supporting and maintaining server and network infrastructure
- Providing remote and on-site support to staff and students
- Assisting with system monitoring, backups and cyber security controls
- Working with third-party suppliers to resolve technical issues
- Supporting key IT initiatives, including device rollouts and system implementations
About You:
You will be an experienced IT support professional with strong technical knowledge and a proactive, service-focused mindset. You will be comfortable working in a fast-paced environment and able to manage competing priorities effectively.
You will bring:
- Experience supporting Windows desktops and server environments
- Knowledge of Microsoft 365, networking fundamentals and device management
- Strong troubleshooting and problem-solving skills
- Excellent communication skills and a commitment to customer service
- A positive, adaptable approach and the ability to work under pressure
What we offer:
Whatever your reasons for wanting to join our college community, we promise you a warm welcome and a highly supportive, flexible approach to your work - designed to help you reach your full potential. We also offer many great benefits, all with the aim of supporting your health, wellbeing and personal development:
Generous annual leave entitlement of 25 holiday days, plus bank holiday increasing by 1 day per annum up to a maximum of 5 years (30 days). Prorated to your part time hours.
Additional 3 efficiency closure days over Christmas and an additional 4 days over Easter
Generous Pension Scheme through the Local Government Pension Scheme (LGPS).
Access to Optima Health - our FREE confidential emotional support and practical advice scheme
Dedicated CPD learning days to support learning and development
Family friendly policies
A person-centred annual appraisal focusing on your wellbeing and CPD
Free on-site parking
Free on-site gym
Employee discounts at on-site facilities such as Signature Hair & Beauty Salon, The Avenue Restaurant and The Bay Theatre.
Wide range of Health and Wellbeing initiatives to support staff including Corporate Eyecare voucher scheme, free and confidential staff counselling and a trained team of Mental Health First Aiders.
The important bit:
Coastland College is committed to the safeguarding of children and vulnerable adults and so an online search will be conducted for the successful candidates. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. A copy of our Safeguarding Policy can be found on the College website.
Please see our Job Description, Person Specification and Conditions of Service for more information about the role and what it’s like to be part of our team.
We’re here to help you:
If you have a medical condition or a specific need for an adjustment to our processes, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that you may need.
Don’t meet every single requirement?
We recognise that talent comes in various forms and so are committed to creating an inclusive, supportive and sustainable environment for all, that celebrates diversity. If you are excited about this role but your past experience doesn’t align perfectly with every requirement on the job description or you are seeking an alternative working pattern, please apply anyway – you may just be the person we are looking for. All we ask is that you make this clear in your application so that we can take this forward to the next stage of the selection process. In your application, please feel free to note which pronouns you use.
We do not engage with recruitment agencies for this role. Any CVs received from agencies will be considered as unsolicited and the property of the Coastland College, with no obligation to pay agency fees.
What we stand for:
Here at Coastland College, we have one purpose which stands as an ever-present and unchanging reminder of why we’re here: to inspire our students and apprentices for individual success beyond expectation, ensuring that they are future-ready and prepared for today and tomorrow’s world.
We’re proud of who we are and the ambitious, dedicated teams who always strive to bring out the very best in our students. Recruiting more brilliant individuals who share our values and passion is so important to us, so do our values speak to you?
We are Connected: Inspired by our heritage, we play a key part in a collaborative ecosystem – where everyone has a platform to grow, contribute and make an impact beyond borders.
We are Courageous: In our relentless pursuit of excellence, we embrace challenges both big and small – we have the determination to succeed, through deep-rooted curiosity and resilience.
We are Dynamic: We embrace innovation, technology, industry advances and hands-on learning, in everything we do – helping and challenging employers to ensure they thrive in their sector.
We are Empowering: We create opportunities for all; our staff, our students, our community, the economy and the world – opening doors and helping everyone achieve their full potential.
We are Welcoming: We celebrate diversity, ensuring a safe, inclusive, supportive and sustainable environment for all – a space where everyone is valued and treated with respect.
