Line support Work, Jobs in Drayton, Ham (with Salaries)

Service Desk Engineer
CYAN Solutions Ltd —Waterlooville
- £28,000 a year
- Weekend availability
- Hybrid work
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
8d
Fundraising and Marketing Assistant
Off The Record (South East Hampshire) —Havant
- £16,268 - £16,871 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
14d
In Store Team Member
Domino's —Horndean
- £8.00 - £12.71 an hour
- Weekend availability
- Customer service
- No experience needed
- Communication skills
- Paid training
- Annual leave
Qualified Nursery Practitioner
iStep Learning —Purbrook
- £28,392 - £31,804 a year
- Full-time
- Childcare
- English
- In-person
- Employee discount
Quick apply
Team Member
NEXT —Havant
- £8.28 - £12.71 an hour
- 8 hour shift
- Employee discount
8d
Funeral & Memorial Consultant
Southern Coop —Havant
- £13.40 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Travel
- Employee assistance programme
- Employee discount
11d
Facilities & Business Co-ordinator - Twelve Month Fixed Term Contract - Hybrid
Argentis Group Limited —Waterlooville
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Employee discount
Quick apply
Student Mentor – Preparation for Adulthood (PfA) and Wellbeing
Oarsome Chance —Portsmouth
- £27,300 - £28,119 a year
- Full-time
- Experience working with children
- Travel
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
Health and Safety Support Officer
IWT PHU Single Corporate Service —Portsmouth
- £28,392 - £31,157 a year
- Full-time
- Care experience
- English
- IT
Quick apply
10d
Junior Business Executive
Red Gorilla Uk Ltd —Denmead
- From £25,420 a year
- Full-time
- Computer skills
- In-person
- Free parking
Quick apply
4d
Office Admin
Between the Lines Ltd —Chichester
- £28,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
Childcare Apprenticeship
YMCA Fairthorne Group —Portsmouth
- £8 an hour
- Full-time
- Childcare
- In-person
- School
- Store discount
- Health & wellbeing programme
Quick apply
Evening Office Cleaner
Green Fox cleaning —Portsmouth
- £12.75 an hour
- Overtime
- Cleaning
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Part Time Car Park Attendant
TIMES24 UK —Portsmouth
- £12.71 an hour
- Part-time
- Customer service
- No experience needed
- Travel
- Free parking
- Employee assistance programme
Quick apply
FEMALE* ARMED FORCES ADVOCATE (Royal Air Force)
Aurora New Dawn —Portsmouth
- £24,454 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Travel
- Sick pay
Quick apply
Return to Learn Programme Lead
The Westgate School —Winchester
- £27,780 - £30,564 a year
- Part-time
- Experience working with children
- In-person
- Communication skills
- Sick pay
Quick apply
Student Mentor-Post 16 Tutor
Oarsome Chance —Portsmouth
- £31,000 - £33,500 a year
- Full-time
- English
- Education
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
14d
Live Nights Support Worker
New Forest Care —Southampton
- Up to £28,496 a year
- Full-time
- Driving
- Annual leave
- Sick pay
Quick apply
Emotional Literacy Support Assistant
City of Portsmouth College —Portsmouth
- £19,045.47 - £26,133.56 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- IT
- Free parking
- Annual leave
Quick apply
8d
Pre-16 Learning Support Assistant (LSA)
City of Portsmouth College —Portsmouth
- £24,521.29 - £25,210.25 a year
- Part-time
- Microsoft Office
- Communication skills
- Free parking
- Annual leave
Quick apply
14d

I want to receive the latest job alerts for line support in drayton, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Engineer

CYAN Solutions Ltd -
Waterlooville

Quick apply

Job details

Full-time
£28,000 a year
8 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Work from home
Employee assistance programme
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Windows
ITIL
SharePoint
IT
Help desk
VPN

Full job description

Overview

We are looking for a dependable and customer focused Service Desk Engineer to join our Service Desk function.

This role sits at the front line of CYAN’s service delivery model. You are often the first point of contact for our customers and therefore play a central role in shaping their experience with us. Your work directly influences confidence, stability and trust.

The Service Desk Engineer is responsible for delivering consistent, structured first line support across our managed services. You will resolve incidents and service requests within your defined scope, follow established processes with confidence, and ensure clear communication throughout the lifecycle of each ticket.

This is not a reactive or improvisational role. It is built around stability, clarity and dependable execution. You will operate within a defined service management framework, escalate appropriately when required, and contribute to a predictable and well organised service environment.

The position also participates in a rota that provides out of hours support coverage, including evenings and weekends, ensuring customers continue to receive dependable service when required.

Above all, you will help ensure that our customers experience calm, structured ownership rather than noise or uncertainty.

Key Responsibilities

Front Line Service and Customer Experience

Act as a primary point of contact for customers, providing professional and reassuring support across incidents and service requests
Take ownership of tickets within your defined scope, ensuring clear updates and steady communication from initial contact through to resolution or escalation
Deliver support in a way that reflects CYAN’s values of clarity, responsibility and calm delivery
Ensure customers understand what is happening, what is being done, and what to expect next

Incident and Request Management

Diagnose and resolve first line incidents and service requests efficiently and consistently
Follow defined incident, request and escalation processes with discipline and confidence
Accurately log, categorise and document all activity to maintain visibility and control within the Service Management System
Escalate complex or out of scope issues to Technical Services in a structured and timely manner, providing clear handover information
Contribute to reducing repeat demand by identifying patterns and raising recurring issues appropriately

Service Stability and Process Discipline

Maintain quality and consistency in all routine responsibilities, requiring minimal supervision for standard work
Operate within defined service levels and performance expectations, contributing to overall Service Desk performance
Support joiner, mover and leaver processes in line with documented standards
Adhere to CYAN’s policies, controls and frameworks, including proportionate alignment with ISO and information security requirements

Team Contribution and Continuous Improvement

Contribute to team stability by supporting colleagues and sharing knowledge within your defined area
Participate in team meetings, service reviews and improvement discussions where appropriate
Highlight opportunities to improve clarity, reduce unnecessary effort and strengthen front line service delivery
Maintain professional development within your defined scope to remain fully productive and confident in your responsibilities

Additional Responsibilities: Information Security

As part of this role, you are expected to follow and uphold CYAN’s Information Security Management System in line with ISO requirements. This includes adhering to documented processes, protecting the confidentiality and integrity of customer information, and reporting potential risks or incidents in accordance with established procedures.

Required Skills and Experience

Proven experience in a first line Service Desk or Helpdesk role within an MSP or IT services environment
Strong working knowledge of Microsoft 365 environments, including user administration and common troubleshooting scenarios
Experience handling incidents and service requests within a structured ticketing system
Clear understanding of escalation boundaries and the importance of defined ownership
Demonstrable ability to follow documented processes and maintain accurate records
Experience communicating with users in a professional, calm and structured manner
Comfortable working within defined service levels and performance expectations

Desirable

Exposure to IT service management frameworks such as ITIL
Experience working in an environment aligned to ISO or formal service management standards

Personal Attributes

Dependable and consistent, delivering routine responsibilities independently within defined scope
Calm and measured, particularly when handling customer queries or incidents
Customer focused, with a genuine interest in creating clarity and reassurance
Structured and disciplined in approach, comfortable working within established processes
Comfortable escalating when required rather than overreaching technically
Clear communicator who speaks plainly and avoids unnecessary complexity
Accountable for your work and comfortable taking ownership of outcomes within your responsibility
Committed to maintaining stability, quality and team cohesion rather than seeking individual recognition

Benefits

Company Pension Scheme
Life Assurance
Private Healthcare
Professional Growth Opportunities
Generous Holiday Allowance (28 days including bank holidays, with additional days for continued service)
Special Leave for birthdays and Christmas
On-site Parking
Volunteer Days
Employee Assistance Programme
Casual Fridays with complimentary breakfast and an afternoon beer
Hybrid Working

Sound Like You?

Join #teamCYAN, where your work will directly contribute to a company that cares about accountability, people and long-term impact. This is your opportunity to truly make a difference, not just fill a role. If you're ready to roll up your sleeves and make your mark, we’d love to hear from you!

Who We Are

At CYAN, we support organisations that need more from their IT partner. Since 2004, we have helped clients bring clarity and structure to technology that has become critical to their day-to-day work, reducing pressure and helping them make confident decisions. The same principles guide how we work as a business, with a strong commitment to integrity, inclusivity, sustainability, and the values behind B Corp.

Diversity and Inclusion

We are committed to building a workplace where people feel respected, supported, and able to contribute fully. We welcome applications from people of all backgrounds and believe a broader range of perspectives leads to better thinking, better decisions, and a stronger team. We want everyone at CYAN to feel safe speaking openly, sharing ideas, and raising concerns. Our aim is to maintain an inclusive environment where people are valued for who they are and given a fair opportunity to do well.

How to Apply

If you'd like to join #teamCYAN, we'd love to hear from you.

Please complete your application via our recruitment portal:

https://hr.breathehr.com/v/service-desk-engineer-45668

Job Type: Full-time

Pay: £28,000.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme
Work from home

Application question(s):

Successful completion of Apprenticeship within IT

Experience:

IT service support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Location:

Waterlooville PO7 7YH (preferred)

Work Location: Hybrid remote in Waterlooville PO7 7YH

Quick apply

Refine Your Search

line support jobs in drayton, ham

Service Desk Engineer

Fundraising and Marketing Assistant

In Store Team Member

Qualified Nursery Practitioner

Team Member

Funeral & Memorial Consultant

Facilities & Business Co-ordinator - Twelve Month Fixed Term Contract - Hybrid

Student Mentor – Preparation for Adulthood (PfA) and Wellbeing

Health and Safety Support Officer

Junior Business Executive

Office Admin

Childcare Apprenticeship

Evening Office Cleaner

Part Time Car Park Attendant

FEMALE* ARMED FORCES ADVOCATE (Royal Air Force)

Return to Learn Programme Lead

Student Mentor-Post 16 Tutor

Live Nights Support Worker

Emotional Literacy Support Assistant

Pre-16 Learning Support Assistant (LSA)

I want to receive the latest job alerts for line support in drayton, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected