It support Work, Jobs in Driffield, Ery (with Salaries)

Graduate Technical Support Engineer - UK
Deep Sea Electronics Ltd —Filey
- £26,420.00 - £30,458.22 a year
- Computer literacy
- Engineering
- Programmable logic controllers
- Free parking
- Life insurance
Quick apply
IS Technical Support
Tate Europe —Kingston upon Hull
- Full-time
- SharePoint
- Communication skills
Quick apply
1st Line Support Technician
Tevalis —Kingston upon Hull
- £28,000 a year
- Weekend availability
- Hospitality
- POS
- In-person
- Free parking
- Employee assistance programme
Quick apply
IT Service Desk Engineer
Wilkin Chapman Rollits —Kingston upon Hull
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
13d
First Line IT Support Engineer - Helpdesk
John Good Group —Hessle
- £24,000 - £26,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
IT Service Desk Engineer
Wilkin Chapman Solicitor —Kingston upon Hull
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Travel
14d
IT Support Engineer
Amazon UK Services Ltd. —North Ferriby
- Full-time
- Maintenance
- English
- Bachelor's degree
6d
Technical Support Engineer - UK
Deep Sea Electronics Ltd —Filey
- £30,420.00 - £45,458.22 a year
- Software troubleshooting
- Computer literacy
- Engineering
- Free parking
- Life insurance
Quick apply
IT Support Technician
AAK International —Kingston upon Hull
- Analysis skills
- Bakery
- Communication skills
11d
2nd/3rd Line IT Support Engineer
Genesis Business Systems Ltd —Kingston upon Hull
- Up to £39,995 a year
- Full-time
- Windows
- Travel
- In-person
- Free parking
Quick apply
Portal Support Specialist
CPM Holdings, Inc. —Brough
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Annual leave
Quick apply
Client Solutions Specialist
DNA Payments —Kingston upon Hull
- Employee assistance programme
Quick apply
Customer Tech Support Advisor
Quickline Communications —Kingston upon Hull
- Full-time
- In-person
- Free parking
- Annual leave
Quick apply
Senior Technical Support Engineer (Level 3)
Stonemere IT —Kingston upon Hull
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
11d

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Graduate Technical Support Engineer - UK

Deep Sea Electronics Ltd -
Filey

Quick apply

Job details

Permanent | Fixed term contract
£26,420.00 - £30,458.22 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Company events
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Sales support
Computer literacy
Stakeholder liaison
Engineering
Internal department liaison
Technical support
Programmable logic controllers
Remote access software
Technical writing
Computer skills
Customer support
Proofreading
Time management
Help desk

Full job description

Graduate Technical Support Engineer - UK

Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.

The Graduate Technical Support Role will begin as a fixed term contract and will result in a permanent contract as a Technical Support Engineer at DSE if successful. There will be constant on the job learning with a mentor, as well as training session as and when required. There will be a steep learning curve with this role, however the office environment encourages you to ask as many questions as possible.

Learning will include:

Fundamental Theory including AC/DC, electrical topologies, engines and alternators, switchgear, protection & CTs and number systems including binary and Hexadecimal
Use of Deep sea software including DSEConfiguration Suite, Scada Suite, Scada, PLC and DSEWebnet
Communication protocols including MQTT, Modbus, SNMP, J1939
Synchronising and Loadsharing between generators, including understanding AVRs and Governors

Technical Support Engineer Role:

To provide DSEs external customers with high quality, value adding technical support on the full range of the companys electronic control modules for a wide range of generator and control applications. Including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations.

To provide technical support and product development guidance to DSEs internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.

Training global and local customers, and internal personnel on DSE product and their applications. Global and local customer visits to assist sales, training, or fault-finding purposes.

Key Responsibilities:

Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc) and face-to-face on a wide range of DSE product
Delivering training sessions on DSE products covering technical functions, applications, and common faults
Test and confirm reported issues from customers. If confirmed follow the companys procedures and guidelines for remedial action
Preparation of technical documentation including product manuals and training instructions
Proofread technical documents authored by other personnel
Development guidance to engineering on new and existing product features
Assisting the test and approval departments comprehensive testing of products
Technical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team
Compliance with internal procedures and documentation
Submit a monthly report to the global support manager of previous months activities

Internal and External Relationships:

Liaise with other technical support engineers to better understand existing and new products, and their functionality
Liaise with the engineering and test & approval departments when clarification is required by those departments or technical support
Liaise with internal sales and marketing providing assistance where necessary
Liaise with the relevant Business Development Manager (BDM) for their regions requirements. Keeping them appraised of developments in their area
Liaise with DSE distributers, customers, integrators, and end users requiring support
Liaise with 3rd party companies within DSE supply chain providing assistance where necessary

Requirements:

General generator application and system knowledge
Excellent communications skills
Confident IT skills
Ability to work at a high level of concentration and commitment
Ability to operate under own initiative as well as possessing strong team working skills
Excellent time management skills
Recent experience in the generators and the diesel generator industry
Relevant experience in a customer-based environment
Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience

Benefits:

25 days holiday + Bank Holidays
New flexible holiday scheme
Bupa Healthcare package
Life Insurance
Enhanced Maternity/Paternity pay
5% Pension contributions
Companywide performance based annual bonus scheme

Pay: £26,420.00-£30,458.22 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Filey YO14 0PH: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have the ability to operate under own initiative as well as possessing strong team working skills?
Do you have recent experience in the generators and the diesel generator industry?
Are you educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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