Full Job Description
About Celimma
Celimma is a trusted Glasgow-based retail and wholesale supplier of quality new and professionally reconditioned home appliances. We specialise in providing affordable, reliable household appliances to private customers, landlords, property developers, housing associations, businesses and trade buyers throughout Scotland and across the UK.
Our extensive product range includes washing machines, fridge freezers, cookers, tumble dryers, dishwashers and other essential household appliances. Every reconditioned appliance is professionally tested, safety checked, thoroughly cleaned and prepared to ensure it meets high standards of quality, performance and reliability before reaching our customers.
At Celimma, we believe that quality appliances should be accessible and affordable. We are committed to delivering exceptional customer service, honest pricing and dependable after-sales support while helping customers make environmentally responsible purchasing decisions.
As part of our sustainability commitment, we extend the lifecycle of quality appliances by professionally refurbishing suitable products, reducing unnecessary waste and supporting the circular economy. Through this approach, we provide customers with cost-effective alternatives without compromising on quality or safety.
As our business continues to grow across retail, ecommerce and wholesale markets, we are seeking an experienced Retail & Wholesale Operations Manager to provide strategic operational leadership and ensure the efficient management of all business operations.
Job Summary
The Retail & Wholesale Operations Manager will be responsible for leading and managing the operational performance of Celimma across its retail showroom, ecommerce platform, warehouse, logistics and wholesale supply operations.
Reporting directly to senior management, the successful candidate will develop and implement operational strategies that improve productivity, maximise profitability, strengthen customer satisfaction and support sustainable business growth.
This is a senior management position requiring strong commercial awareness, operational leadership, analytical skills and experience managing retail and wholesale operations within a fast-paced business environment.
The successful candidate will oversee stock management, procurement, supplier relationships, logistics, customer service, staff performance, operational compliance and business improvement initiatives while ensuring that the company maintains excellent service standards and operational efficiency.
Key Responsibilities
The successful candidate will:
- Develop and implement operational strategies that support Celimma's commercial objectives and long-term business growth.
- Lead, manage and motivate retail, warehouse, ecommerce and operational teams to achieve agreed business targets.
- Oversee the day-to-day management of retail, wholesale, ecommerce and warehouse operations.
- Ensure efficient inventory management, stock control, purchasing and replenishment processes.
- Coordinate supplier relationships, negotiate supply arrangements and monitor supplier performance.
- Manage warehousing, goods receiving, storage, dispatch and delivery operations to ensure timely customer fulfilment.
- Monitor online order fulfilment processes and work to improve ecommerce operational performance.
- Analyse sales data, operational reports, customer trends and market intelligence to identify opportunities for business growth and operational improvement.
- Produce management reports, sales forecasts, budgets and operational performance indicators for senior management.
- Monitor gross profit margins, operating costs and business performance against agreed targets.
- Develop and implement operational policies, procedures and quality assurance standards.
- Ensure excellent customer service across all retail, online and wholesale channels.
- Handle escalated customer enquiries and implement service improvement initiatives.
- Ensure product availability through effective forecasting and inventory planning.
- Support merchandising, product presentation and showroom standards to maximise sales opportunities.
- Ensure compliance with consumer legislation, health and safety regulations, electrical appliance safety requirements, environmental legislation and company policies.
- Lead continuous improvement projects that enhance productivity, customer experience and operational efficiency.
- Support recruitment, induction, performance management, staff development and operational training.
- Work closely with directors to identify expansion opportunities, improve operational capability and support future business development.
Essential Requirements
Applicants must demonstrate:
- Proven experience in a senior operational management, retail management or wholesale management role.
- Strong leadership experience managing multidisciplinary operational teams.
- Excellent knowledge of retail and wholesale business operations.
- Experience managing inventory, warehousing and stock control systems.
- Experience coordinating supplier relationships and procurement activities.
- Strong commercial awareness with the ability to improve profitability and operational performance.
- Excellent analytical skills with experience interpreting sales reports, financial information and operational data.
- Strong organisational, planning and project management abilities.
- Excellent communication, negotiation and interpersonal skills.
- Ability to prioritise competing operational demands within a fast-paced environment.
- Experience developing operational procedures and implementing continuous improvement initiatives.
- Sound understanding of health and safety legislation and operational compliance.
- High level of competence using Microsoft Office, inventory management software, ecommerce systems and management reporting tools.
Desirable Qualifications & Experience
The ideal candidate will possess one or more of the following:
- Degree or Diploma in Business Management, Retail Management, Operations Management, Supply Chain Management, Logistics or a related discipline.
- Experience within home appliance retail, electrical goods, consumer products or wholesale distribution.
- Experience managing ecommerce operations and online order fulfilment.
- Knowledge of warehouse management systems and inventory planning.
- Understanding of digital retail strategies and online customer engagement.
- Experience working within a growing SME business.
- Experience supporting sustainable retail operations and circular economy initiatives.
Personal Attributes
The successful candidate will be:
- A highly motivated and commercially focused operational leader.
- Passionate about delivering excellent customer service.
- Strategic, organised and results driven.
- A confident decision-maker with strong leadership skills.
- Able to inspire and develop high-performing teams.
- Adaptable and proactive in responding to changing business priorities.
- Committed to operational excellence and continuous improvement.
- Able to work effectively under pressure while maintaining attention to detail.
- Passionate about sustainability, waste reduction and responsible business practices.
Why Join Celimma?
Joining Celimma offers the opportunity to become part of a growing and ambitious Scottish retail and wholesale business with a strong reputation for quality, affordability and customer service.
As Retail & Wholesale Operations Manager, you will play a pivotal role in shaping the company's operational strategy, improving business performance and supporting future expansion across Scotland and the wider UK.
You will work within a supportive management team where your expertise will directly influence operational excellence, customer satisfaction and sustainable business growth.
What We Offer
- Competitive salary (£36,400–£41,700 per annum)
- Permanent full-time employment
- Opportunities for career progression and professional development
- Supportive and collaborative working environment
- Opportunity to contribute to a growing environmentally responsible business
- Employee training and development
- Staff discount on products
- Annual leave entitlement in accordance with company policy
- Workplace pension scheme
Celimma – Quality You Can Trust
Serving customers across Glasgow, Scotland and the UK through trusted retail, wholesale and ecommerce operations.
Pay: £36,400.00-£41,700.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
