Systems infrastructure engineer Work, Jobs in Dudley, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Senior Customer Support Engineer
ICONICS —Dudley
- Full-time
- Computer Science
- Programmable logic controllers
- Bachelor's degree
11d
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
Systems Infrastructure Engineer
Entanet —Telford
- £52,000 - £57,000 a year
- Monday to Friday
- AWS
- No degree
- Scripting
Quick apply
Senior Cloud and Network Engineer
thyssenkrupp Materials UK —Cradley Heath
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
Field Service Engineer
NoteMachine UK Ltd —Birmingham
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
12d
Infrastructure Operations Engineer
National Crime Agency —Birmingham
- £47,049 - £56,996 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
3d
Premises Officer/Site Manager - Soft Services
BAM UK & Ireland —Solihull
- £15.50 - £16.00 an hour
- Monday to Friday
- Travel
- Contracts
- In-person
11d
PMO Co-ordinator
Laing O'Rourke —Birmingham
- Continuous improvement
- Travel
- Communication skills
Graduate Process Engineer (Energy) - Redditch - 2027
Stantec —Redditch
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
Cloud Operations Manager
ICONICS —Dudley
- Full-time
- Azure
- Computer Science
- Bachelor's degree
11d
Cloud Operations Manager
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £55,000 - £75,000 a year
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Quick apply
Software Development Engineer
ICONICS —Dudley
- Full-time
- Computer Science
- Engineering
- Java
11d
Senior Network Engineer
The Royal Wolverhampton NHS Trust —Wolverhampton
- £49,387 - £56,515 a year
- Full-time
IT Support Engineer
Northwood —Telford
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
2d
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Test Systems Commissioning Engineer
Moog Inc. —Wolverhampton
- Full-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Annual leave
Quality Engineer
Atkore —West Bromwich
- Continuous improvement
- Quality control
- Communication skills
- Free parking
- Annual leave
Quick apply

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systems infrastructure engineer jobs near dudley, wmd

2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

systems infrastructure engineer jobs in dudley, wmd

2nd Line Support Engineer- Permanent

IT Field Engineer

Senior Customer Support Engineer

IT Infrastructure Support Specialist

Systems Infrastructure Engineer

Senior Cloud and Network Engineer

Field Service Engineer

Infrastructure Operations Engineer

Premises Officer/Site Manager - Soft Services

PMO Co-ordinator

Graduate Process Engineer (Energy) - Redditch - 2027

Cloud Operations Manager

Cloud Operations Manager

Software Development Engineer

Senior Network Engineer

IT Support Engineer

IT Field Service Engineer

2nd Line Engineer - Support

Test Systems Commissioning Engineer

Quality Engineer

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