Dispute resolution Work, Jobs in Duffield, Dby (with Salaries)

Group Customer Resolution and Information Rights Manager
Lithia UK —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Commercial Dispute Resolution Solicitor
Flint Bishop —Derby
- Full-time
- Business development
- Computer skills
- Communication skills
- Employee discount
Quick apply
Paralegal/Fee Earner
Fishers Solicitors —Ashby-De-La-Zouch
- £15,000 - £19,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Research
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
Dispute Resolution Solicitor
Eventus Recruitment Group —Loughborough
- £40,000 - £55,000 a year
- Call to connect
- Hybrid work
- Business development
- Communication skills
- Free parking
HR Coordinator - Maternity Cover
Accrofab —Derby
- Full-time
- Conflict management
- Recruiting
Quick apply
3d
Sites Manager - Midlands
Arriva Midlands Limited —Derby
- Full-time
- Continuous improvement
- School
Quick apply
2d
Credit Resolution Coordinator - Maternity Cover
VF Corporation —Nottingham
- From £24,500 a year
- Monday to Friday
- Continuous improvement
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Credit Resolution Coordinator
Corporate Functions —Nottingham
- From £24,500 a year
- Monday to Friday
- Continuous improvement
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Trainee Solicitor - Commercial Litigation
Nelsons —Derby
- Full-time
- Communication skills
- Annual leave
Prison Custody Officer HMP Bronzefield
Sodexo —Woodthorpe
- £35,574.59 - £37,073.41 a year
- Conflict management
- Communication skills
Quick apply
13d
Contract Officer
National Gas —Sherwood
- £44,000 - £52,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
3d
Business Development Manager
Flint Bishop —Derby
- Full-time
- CRM software
- Writing skills
- Research
- Free parking
- Employee discount
Quick apply
Senior Commercial Manager
Assystem —Derby
- Contracts
- Leadership
- Negotiation
- Annual leave
- Referral programme
Head of Commercial (Severn Trent Water)
Lanes Group —Derby
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Mentoring
Quick apply
Credit Management Assistant
Lithia UK —Nottingham
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Quick apply
Senior Commercial Manager
Balfour Beatty —Derby
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
- Annual leave
Technical Services Manager
Brightwell —Chesterfield
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Lead Contract Specialist
Fresenius Medical Care —Huthwaite
- Full-time
- Hybrid work
- English
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Services Buyer
Forged Solutions Group —Darley Dale
- Full-time
- Computer literacy
- Computer skills
- Negotiation
11d
Design Delivery Project Manager
Amey Ltd —Derby
- Weekend availability
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply

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Group Customer Resolution and Information Rights Manager

Lithia UK -
Nottingham

Quick apply

Job details

Fixed term contract

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount
Paid volunteer time
Referral programme

Qualifications

Data protection legal matters
Stakeholder liaison
UK GDPR
Complaint handling
General Data Protection Regulation (GDPR)
Presentation skills
Continuous improvement
Team management
Root cause analysis
ADR
Communication skills

Full job description

Group Customer Resolution and Information Rights Manager (fixed-term until September 2027)
Hybrid (1 day per week) Lithia UK Head Office, Annesley Nottingham
Salary up to £53,860 with car allowance, bonus, with pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services  
At Lithia UK, we're committed to Growth Powered by People. That means putting our customers at the heart of everything we do while continually improving the way we work.
We're looking for an experienced Group Customer Resolution and Information Rights Manager to lead our central Customer Services function. This is a fantastic opportunity for someone who thrives on solving complex problems, leading high-performing teams and using customer insight to influence positive change across a national business.
You'll lead a team responsible for resolving our most complex customer complaints while overseeing the delivery of our information rights obligations, including Data Subject Access Requests (DSARs) and GDPR-related enquiries. Working closely with senior leaders across the business, you'll help shape the standards, governance and processes that deliver fair outcomes for our customers and protect our business.
If you're passionate about customer experience, confident navigating complex regulations and enjoy coaching others to succeed, we'd love to hear from you.
Your Journey as the Group Customer Resolution and Information Rights Manager:
Lead the Group's escalation point for high-risk and complex customer complaints.
Personally manage sensitive, high-profile customer cases requiring specialist judgement.
Support dealerships with complaint investigations, Consumer Rights Act guidance, goodwill decisions and customer communications.
Oversee Alternative Dispute Resolution (ADR) cases, including engagement with organisations such as The Motor Ombudsman and National Conciliation Service.
Lead the operational delivery of GDPR information rights requests, including DSARs, rectification, deletion requests and data-related complaints.
Act as the operational lead for Information Commissioner's Office (ICO) customer escalations.
Produce root cause analysis (RCA) and customer insight reporting, identifying trends and recommending improvements across the business.
Partner with operational leaders to improve customer outcomes and strengthen complaint handling standards.
Lead, coach and develop a team of Customer Resolution and Data Protection specialists.
Drive continuous improvement, governance and quality standards across the function.
Are You Ready to Embrace the Challenge? We’re looking for someone who has:
Significant experience managing complex customer complaints, investigations or escalation casework.
Strong working knowledge of UK GDPR and operational information rights processes.
Excellent written communication skills, with the ability to produce clear, balanced and professional correspondence.
Experience analysing customer data, identifying trends and presenting recommendations to senior stakeholders.
Strong stakeholder management skills with the confidence to influence at all levels.
Previous experience coaching, developing and leading high-performing teams.
The ability to balance customer advocacy, commercial awareness and regulatory compliance.
Experience using case management systems such as Salesforce, OneTrust or Reputation.com would be advantageous.

What we can offer you:
Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
Celebrate your special day with an extra day off on your birthday
Our industry-leading Family Leave Policies ensure you’re supported when it matters most
Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
Take a paid day to volunteer and give back to a cause close to your heart
We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
Unlock your potential with tailored training and endless career growth opportunities
Commute for less with our cycle to work scheme
Access high street discounts to make the everyday a little more rewarding
Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [email protected]. Our team will be happy to support you throughout every stage of the process.

Quick apply

Refine Your Search

dispute resolution jobs in duffield, dby

Group Customer Resolution and Information Rights Manager

Commercial Dispute Resolution Solicitor

Paralegal/Fee Earner

Dispute Resolution Solicitor

HR Coordinator - Maternity Cover

Sites Manager - Midlands

Credit Resolution Coordinator - Maternity Cover

Credit Resolution Coordinator

Trainee Solicitor - Commercial Litigation

Prison Custody Officer HMP Bronzefield

Contract Officer

Business Development Manager

Senior Commercial Manager

Head of Commercial (Severn Trent Water)

Credit Management Assistant

Senior Commercial Manager

Technical Services Manager

Lead Contract Specialist

Services Buyer

Design Delivery Project Manager

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