1st line support Work, Jobs in Dunfermline, Fif (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
6h
Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
13d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
IT Service Desk Analyst
Scottish Government —Edinburgh
- £31,231 - £33,560 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
7h
Caseworker/Admin Assistant for Maree Todd MSP
Scottish National Party (SNP) —Edinburgh
- £25,085 - £32,497 a year
- Hybrid work
- Travel
4d
Club and Community Development Officer
Active Stirling —Stirling
- £36,534 a year
- Temporary
- Training & development
- Free parking
4d
Voter Engagement Support Officer
The Electoral Commission —Edinburgh
- £29,224 - £30,198 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
- Flexible schedule
1d
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Data Centre Technician
Line Management Group Ltd —Edinburgh
- £26,000 - £33,000 a year
- Full-time
- First Aid Certification
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
8d
Biodiversity Officer
East Lothian Council —Tranent
- £22.76 - £25.36 an hour
- Temporary
- Hybrid work
- In-person
- Work from home
4d
Accommodation Assistant, West Lothian Civic Centre, 507.64
West Lothian Council —Livingston
- £28,455 - £30,595 a year
- Temporary
1d
Regional Assistant for Maree Todd MSP
Scottish National Party (SNP) —Edinburgh
- £29,335 - £36,012 a year
- Full-time
- Travel
- IT
4d
Access Officer - Countryside Services
East Lothian Council —Tranent
- £22.76 - £25.36 an hour
- Temporary
- Hybrid work
- Travel
- In-person
- Work from home
4d
Senior Regulation and Campaigning Officer Scotland
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
5d
Senior Legislation, Strategy and Coordination Adviser
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Senior Product Manager
Companies House —Edinburgh
- £53,540 - £57,250 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
Payroll Advisor (Enterprise)
AAB —Stirling
- Hybrid work
- Supervising experience
- Bachelor's degree
- Team management
- Annual leave
- Employee assistance programme
6d
Security Consultant
M&G plc —Edinburgh
- Full-time
- Writing skills
- Master's degree
- Bachelor's degree
- Annual leave

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1st line support jobs near dunfermline, fif

Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

1st line support jobs in dunfermline, fif

Mobility Support Specialist

Technical Engineer-2nd Line

IT Service Desk Analyst

Customer Service Helpdesk Assistant

IT Service Desk Analyst - Edinburgh

IT Service Desk Analyst

Caseworker/Admin Assistant for Maree Todd MSP

Club and Community Development Officer

Voter Engagement Support Officer

IT Field Engineer - Scotland

Data Centre Technician

Biodiversity Officer

Accommodation Assistant, West Lothian Civic Centre, 507.64

Regional Assistant for Maree Todd MSP

Access Officer - Countryside Services

Senior Regulation and Campaigning Officer Scotland

Senior Legislation, Strategy and Coordination Adviser

Senior Product Manager

Payroll Advisor (Enterprise)

Security Consultant

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