Retail area support officer Work, Jobs in Dungiven, Dry (with Salaries)

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CFM NI Ltd —Castledawson
- £29,000 - £30,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
11d

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CFM NI Ltd
Castledawson

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Job details

Permanent | Full-time
£29,000 - £30,000 a year
11 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Employee assistance programme
Employee discount
Bereavement leave
Life insurance
Referral programme
On-site parking

Qualifications

Customer service
Data analysis skills
Logistics
Microsoft Office
Construction experience
Communication skills

Full job description

About us:

CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.

We are seeking a talented individual to join our Planning Team

Your new opportunity:
This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.

This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively

Key Responsibilities

Be the initial point of contact for tenants for urgent, routine and adaption works
Scheduling customer appointments and creating events
Notifying customers on planned arrival of workers
Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
Raising survey events on new COTs, Adaptions and Response jobs
Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
Liaise with administration team, supervisor and management to answer queries and review works in progress.
Liaise daily with client district maintenance officers/administrators
Monitoring of required completion dates, ensuring they are meet, or extension requested were required
Dealing with queries and complaint resolution
Maintaining standards and processes to reach KPI targets.
Support other planning areas when required as part of a cross-functional team environment
Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
Prioritise customer orders by due date to support the company in meeting target deadline KPI
Escalate issues promptly to management and help resolve problems in a timely fashion

Our requirements:

Essential

IT literate, proficient in Microsoft Office
Previous experience of scheduling/ logistics
Experience in customer service and customer excellence

Preferred

Experience operating within a face paced construction industry with a focus toward housing maintenance
A Degree / HND in a related discipline

Competencies

Excellent communication skills with the ability to manage client relationships
Strong planning and organisation skills.
Ability to work on own initiative and as part of a cross functional team
Ability to work accurately under pressure and meet deadlines & targets
Good understanding of operating costs and productivity levels
Knowledge of construction and the skills off the team members.
Good customer service/customer care skills
The ability to deal with the unexpected and good problem-solving skills

Benefits

Competitive salary
Life assurance for added peace of mind
Health and wellbeing support, including an Employee Assistance Programme
Healthcare Cash Plan - helping with the cost of dental, optical, physio and other everyday healthcare expenses
Employee retail discounts with a wide range of national brands
Ongoing training, learning and development opportunities
Clear career progression and internal promotion opportunities

Job Types: Full-time, Permanent

Pay: £29,000.00-£30,000.00 per year

Benefits:

Bereavement leave
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme

Experience:

Planning: 1 year (required)

Work Location: In person

Quick apply

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